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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Edinburgh Omni Centre, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Accessible screenings
Vue Edinburgh Omni Centre shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of films in screens 5, 7 and 12. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
All screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Location access
Located on the third floor of Edinburgh Ocean Terminal Shopping Centre, there's is a multistory car park within 200 metres of the venue at either end.
You'll find plenty of accessible spaces for blue badge holders on each level. Escalators can be used to access the venue from within the Mall. There's a bus stop directly outside the Mall, plus a designated taxi rank and drop-off point.
- Venue and screen access
Entrance to the venue is from inside the mall. The screens are located across multiple floors (screens one through to six are on the lower floor; screens seven through to 12 are on the upper floor) and can be accessed via lift and escalator.
The lift is on the small side, so some wheelchair users may need to reverse in or out. There's step-free access to the wheelchair seats and adjoining seats, and accessible toilets can be found on the upper level by screens nine and ten, and on the lower level by screens one and six.
Screen 1: 2 wheelchair spaces at the front.
Screen 2: 2 wheelchair spaces at the front.
Screen 3: 2 wheelchair spaces at the front.
Screen 4: 2 wheelchair spaces at the front.
Screen 5: 2 wheelchair spaces at the front.
Screen 6: 2 wheelchair spaces at the front.
Screen 7: 2 wheelchair spaces in the centre.
Screen 8: 2 wheelchair spaces in the centre.
Screen 9: 1 wheelchair spaces in the centre.
Screen 10: 1 wheelchair spaces in the centre.
Screen 11: 2 wheelchair spaces in the centre.
Screen 12: 2 wheelchair spaces in the centre.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Edinburgh Omni Centre hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.