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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Gateshead, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Gateshead Trinity Square is located on the first floor of Trinity Square Gateshead, with access by lift and escalator. The entrance to the venue is adjacent to the Tesco entrance.
There is a free car park (up to five hours) with 750 spaces, including wheelchair spaces for blue badge holders. There is a taxi drop-off point in the car park next to the automatic entrance doors for Tesco. The shopping centre is directly opposite Gateshead Interchange Station with excellent transport links by metro and bus.
- Venue and screen access
Vue Gateshead Trinity Square has wheelchair access throughout the venue and in all screens. The venue is on the first floor, which you can access by escalator and lift. There are two sets of double doors at the entrance of the venue. The right hand set is automatic and the left hand set is push and pull.
Screens one to five are on the first floor, on the same level as the main foyer, while screens six to nine are on a lower level, accessed by stairs or lift from a corridor.
We also have wheelchair spaces at the back of screens one, two, four and five, with access by lift. There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets in both the foyer, lower level and upstairs.
Screen 1: 2 upper wheelchair spaces, 2 lower wheelchair spaces. AD enabled. HOH headsets available.
Screen 2: 1 upper wheelchair spaces, 2 lower wheelchair spaces. AD enabled. HOH headsets available.
Screen 3: 2 lower wheelchair spaces. AD enabled. HOH headsets and neckloops available.
Screen 4: 1 upper wheelchair space, 2 lower wheelchair spaces. AD enabled. HOH headsets available.
Screen 5: 1 upper wheelchair space, 2 lower wheelchair spaces. AD enabled. HOH headsets available.
Screen 6: 3 upper wheelchair spaces. AD enabled. HOH headsets available.
Screen 7: 2 upper wheelchair spaces. AD enabled. HOH headsets available.
Screen 8: 2 upper wheelchair spaces. AD enabled. HOH headsets available.
Screen 9: 2 upper wheelchair spaces. AD enabled. HOH headsets available.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Gateshead shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Gateshead hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.