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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Redditch, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Redditch is located on the Leisure Level of the Kingfisher Shopping Centre in the centre of Redditch. The shopping centre has wheelchair access throughout, and there are lifts and escalators leading to the venue.
Car parks one and four are the most convenient parking for the venue. If you're using car park one, the cinema can be accessed via a lift, while car park four brings you directly into the shopping centre.
Once in the centre, turn left and you'll see the venue directly in front of you. Parking is free for Vue customers after 6pm. The nearest bus stop is located directly underneath the venue at Redditch bus station, where a taxi rank and car drop-off point can also be found.
- Venue and screen access
Vue Redditch has wheelchair access throughout the venue and in all screens. Access to the venue is through an open-plan doorway from the shopping centre into the main foyer.
All screens are on one level leading off the main foyer. There's step-free access to the wheelchair spaces and adjoining seats, and an accessible toilet in the main foyer.
Screen 1: 2 wheelchair spaces in the middle. AD enabled. HOH headsets available.
Screen 2: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 3: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 4: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 5: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 6: 3 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 7: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Redditch shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Redditch hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.