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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Rhyl, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Rhyl is located on the ground floor of The Village, on West Parade. There's a small council-run car park in front of the venue, which has a small amount of accessible parking fot blue badge holders.
More parking can be found just past the venue in a large underground car park inside The Village, with additional blue badge spaces. A taxi rank is located on Water Street, less than five minutes walk away from the venue. Both the train station and bus station are about a five minute walk away.
- Venue and screen access
Vue Rhyl has wheelchair access throughout the venue and in all screens. Entrance to the venue is through an automatic door, where you'll find the foyer and screens all on one floor.
There's step-free access to the wheelchair spaces and adjoining seats, and an accessible toilet off the main foyer.
Screen 1: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 2: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 3: 2 wheelchair spaces in the front.
Screen 4: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
Screen 5: 2 wheelchair spaces in the front. AD enabled. HOH headsets available.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Rhyl shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Rhyl hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.