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London - Shepherd's Bush
Getting Here
Shepherd's Bush Green
London
W12 8PP
Accessibility
Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue London - Shepherd's Bush, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Shepherd's Bush is located on the second floor of the West 12 Shopping Centre with escalator and lift access from the ground floor.
The nearest bus stop is just outside of the shopping centre and Shepherd's Bush tube station is across the road, about 200 metres away.
- Venue and screen access
Vue Shepherd's Bush has wheelchair access throughout the venue and in all screens. Entrance to the venue is through the shopping centre. The foyer is open and has no doors.
From the foyer, there is a corridor leading to all 12 screens. There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets by screens five and nine.
Screen 1: 2 wheelchair spaces at the front. AD enabled. HOH headsets available.
Screen 2: 2 wheelchair spaces at the front. HOH headsets available.
Screen 3: 2 wheelchair spaces at the front. HOH headsets available.
Screen 4: 2 wheelchair spaces at the front. HOH headsets available.
Screen 5: 2 wheelchair spaces at the front. HOH headsets available.
Screen 6: 2 wheelchair spaces at the front. HOH headsets available.
Screen 7: 2 wheelchair spaces at the front. HOH headsets available.
Screen 8: 2 wheelchair spaces at the front. HOH headsets available.
Screen 9: 3 wheelchair spaces at the front. HOH headsets available.
Screen 10: 2 wheelchair spaces at the front. HOH headsets available.
Screen 11: 2 wheelchair spaces at the front. HOH headsets available.
Screen 12: 2 wheelchair spaces at the front. HOH headsets available. - Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue London - Shepherd's Bush shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue London - Shepherd's Bush hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.