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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Thurrock (Lakeside), including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Thurrock is located within the restaurant area of the Lakeside Shopping Centre. The venue has its own car park, with free parking for Vue customers, that has eight spaces near the entrance for blue badge holders.
The bus depot and train station are 800 metres from the venue, both accessed through the shopping centre. There's a taxi rank directly outside the venue.
- Venue and screen access
Vue Thurrock has wheelchair access throughout the venue and in all screens. Accessing the venue is through two sets of double doors; one set is automatic.
Screen 1: 2 wheelchair spaces at the front.
Screen 2: 2 wheelchair spaces at the front.
Screen 3: 2 wheelchair spaces at the front.
Screen 4: 2 wheelchair spaces at the front.
Screen 5: 2 wheelchair spaces at the front.
Screen 6: 3 wheelchair spaces at the front and 2 at the back.
Screen 7: 2 wheelchair spaces in the middle and 1 at the back.
Screen 8: 1 wheelchair spaces at the back.
Screen 9: 2 wheelchair spaces at the front.
The venue is all on one level, with wheelchair access at the front of all screens. Screens six, seven and eight all feature additional access at the rear of the screen. There are accessible toilets in the foyer and next to screens seven and 10.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Thurrock (Lakeside) shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Thurrock (Lakeside) hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.