We are Vue Customer Services.

Here you will find our most frequently asked questions (FAQs) in this section. Here are our top two queries. You will find detailed answers in the section above.

How can I change or refund my booking?

For My Vue Members: Log in to your account, go to My Tickets, and select the booking you want to refund.

For non-members / guest checkout: Create a My Vue account using the same email address you used to book, so you can manage or refund your booking(s).

Paid with vouchers?

• If your voucher is still valid, cancelling will reinstate it in line with its original terms and conditions.
• If your voucher has expired since you made the booking, you won’t be able to amend or refund (even within the refund window), as we’re unable to reinstate expired vouchers.

If you still need help, hit us up on webchat, just tap the chat icon at the bottom right to begin, and have your booking reference handy!

Is it cheaper to buy my tickets online?

We provide amazing prices both in our venues and online. By booking in advance on our website, you can beat the queues and get the best seat for you all at a reduced rate.