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Get Ready to Sit Back, Switch Off and Stay Safe

We’re delighted to welcome you back to the Big Screen Experience.

The health and safety of our customers and team is our top priority. We planned extensively for our reopening and have been working with authorities to implement wide-reaching new safety measures across our venues.

We’re focusing on six key areas to ensure you, your family and friends, along with our teams, can join us as safely as possible:
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ENHANCED ONLINE BOOKING

Booking online is encouraged, making your visit to Vue as contactless as possible. 

Tickets can be accessed from your smartphone - from your booking confirmation email, through the Vue app or in your Wallet and will be scanned before you go into the screen. 

Customer details will be required as part of the Test & Trace initiative, to help keep you and others safe for your next visit. For more information see our guest admission policy.

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PHYSICALLY DISTANCED SEATING

Physical distanced seating meeting government guidelines has been built into our booking system so that you and those in your booking are automatically seated apart from others.

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FACE MASKS MUST BE WORN UNLESS EATING AND DRINKING

All customers are required to wear a face covering during their visit, although you are able to remove this to consume food and drink. Our Safety Team will be on hand to remind customers about this.

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ENHANCED CLEANING AND EMPLOYEE PROTECTION, INCLUDING PPE

Hand sanitiser will be available throughout our venues for both customers and staff members.

Enhanced cleaning measures will be implemented including disinfecting every screen, including every arm rest, between each screening, with additional cleaning time made available for this.

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Staff will be equipped with PPE to protect them and you.

A member of our new, designated Safety Team will ensure that customers also adhere to our protocols during their visit.

Every member of staff will undergo 2 days of training so that they are able to confidently work with our new protocols, to look after themselves and our customers.

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REDUCED TOUCHPOINTS

We’ve reduced the number of touchpoints through our foyers and into our screens.

Contactless payments are encouraged, up to the value of £45 and Apple Pay and Google Pay will be available at till points.

Screen doors will remain open until the film starts.

Signs and floor markings will clearly guide you through the venue and you may be asked to exit through a different door.

 

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STAGGERED FILM TIMES

We’re staggering film start and end times to maintain physical distancing and reduce the number of people at any one time in our foyer and corridors.

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FULLY REFUNDABLE TICKETS

We want to ensure that you have full peace of mind ahead of your next trip to your local Vue.

All tickets are fully refundable (including booking fees) meaning you can book with confidence knowing our customer service team will happily refund your tickets if you or your friends and family are feeling unwell ahead of your next visit.

You can find out more about refunds on our FAQ page.

WHAT YOU CAN DO

If you or a member of your booking feels unwell, for the safety of our customers and staff, we ask you not to attend your screening. If you have already booked your tickets, please contact our Customer Service Team who will be able to help with your booking. Please be sure to have your booking reference and the payment card you used to hand.

If you have any other questions about coming back to Vue, head to our FAQs page for more details.

VENUE UPDATES

The majority of our venues will remain open 7 days a week

The below venues are open with tailored hours (Open Friday - Monday)

Vue Accrington
Vue Altrincham
Vue Barrow
Vue Birkenhead
Vue Blackburn
Vue Cleveleys
Vue Dagenham
Vue Hull Princes Quay
Vue Lancaster
Vue Newbury
Vue Piccadilly
Vue Redditch
Vue Scunthorpe
Vue Shepherds Bush
Vue Stroud
Vue West End (Leicester Square)
Vue Wood Green

All Irish and Welsh venues are currently closed due to government guidelines.

We will continue to follow government guidelines and will keep this page updated with our latest information.

If you have any other questions about coming back to Vue, head to our FAQs page for more details.

We know you're missing Big Screen Entertainment. With screens so big it feels like you’re there, and sounds that make your spine tingle... and we’re excited to be a part of your life outside your homes again.

So get ready to sit back, switch off and stay safe.

A letter from our GM

THE WORLD HAS CHANGED AND SO HAS VUE

I know our customers are eager to escape to another world through the Big Screen Experience and I want to let you know about the steps we are taking to make sure our cinemas are as safe as possible for you and our teams.

As an international company, we are learning from our different markets to inform the way we reopen our cinemas.

Whilst our screens have been closed, we have been busy developing our operating protocols on ways to keep you as safe as possible, following official public health guidance.

The safety of our customers and teams is our priority which is why we are taking these five key steps in every one of our cinemas:

  1. We are encouraging customers to book online at myvue.com and pay using contactless
  2. Our booking system will ensure your seats are physically distanced from other customers when you book your tickets
  3. We have put in place enhanced cleaning protocols (including extra cleaning between films) and have given our staff protective equipment to keep them and you safe 
  4. We have put in place a new flow system around the cinema to make sure you can keep your distance from others
  5. We will stagger film times to avoid congestion in the foyers
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