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Welcome back to hours of uninterrupted bliss

Get Ready to Sit Back, Switch off, Stay Safe

We’re very excited to announce that all of our venues in England, Scotland and Wales are open, with tickets on sale! 

Our venues in Dublin and Limerick with open on 18 June, with Ashbourne opening on 5 July. Tickets for these venues will be on sale from 15 June.

We strongly believe in the power of escapism that a couple of hours spent at the cinema provides and our doors are open for the ultimate big screen experience.

From hotly anticipated new releases like A Quiet Place Part II to well-loved classics including The Lord of the Rings: The Fellowship of the Ring in 4K, Taxi Driver and Grease as well as a number of big screen events including Sir Alex Ferguson: Never Give In, there’s something for everyone to enjoy. Click here to find out what else we're showing and to get your tickets.

Between August and December 2020, we safely welcomed back over 2m million customers to cinemas across the UK and Ireland. We remain confident that we provide safe and controlled ways for you to enjoy much-needed out of home entertainment. We continue to follow public health advice and the safety of our team and customers remains of utmost importance.

We planned extensively for our reopening last year and have continued to work with authorities to implement wide-reaching new safety measures across our venues.
The following safety protocols will remain in place when you visit for hours of uninterrupted bliss.

We’re focusing on six key areas to ensure you, your family and friends, along with our teams, will be able to join us as safely as possible:
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ENHANCED ONLINE BOOKING

Booking online is encouraged, making your visit to Vue as contactless as possible.

Tickets can be accessed from your smartphone - from your booking confirmation email, through the Vue app or in your Wallet and will be scanned before you go into the screen.

Customers aged 16 and over will be asked to give details upon booking as part of the Test & Trace initiative, to help keep you and others safe for your next visit. For more information see our guest admission policy.

You will also need to check in using the NHS Covid-19 app upon arrival if you haven’t booked online.

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PHYSICALLY DISTANCED SEATING

Physical distanced seating meeting government guidelines has been built into our booking system so that you and those in your booking are automatically seated apart from others.

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FACE MASKS MUST BE WORN UNLESS EATING AND DRINKING

All customers are required to wear a face covering during their visit, although you are able to remove this to consume food and drink. Our Safety Team will be on hand to remind customers about this.

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ENHANCED CLEANING AND EMPLOYEE PROTECTION, INCLUDING PPE

Hand sanitiser will be available throughout our venues for both customers and staff members.

Enhanced cleaning measures will be implemented including disinfecting every screen, including every arm rest, between each screening, with additional cleaning time made available for this.

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Staff will be equipped with PPE to protect them and you.

A member of our designated Safety Team will ensure that customers also adhere to our protocols during their visit.

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REDUCED TOUCHPOINTS

We’ve reduced the number of touchpoints through our foyers and into our screens.

Contactless payments are encouraged, up to the value of £45 and Apple Pay and Google Pay will be available at till points.

Screen doors will remain open until the film starts.

Signs and floor markings will clearly guide you through the venue and you may be asked to exit through a different door.

 

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FULLY REFUNDABLE TICKETS FOR MY VUE MEMBERS

We want to ensure that you have full peace of mind ahead of your next trip to your local Vue.

If you are a Vue member, all tickets are fully refundable (including booking fees) meaning you can book with confidence knowing that you’ll be able to self-refund tickets purchased online in just a few clicks, if you or your friends and family have a change of plans ahead of your next visit.

You can find out more about refundable tickets here

WHAT YOU CAN DO

If you or a member of your booking feels unwell, for the safety of our customers and staff, we ask you not to attend your screening. If you have already booked your tickets, please contact our Customer Services Team who will be able to help with your booking. Please be sure to have your booking reference and the payment card you used to hand.

If you have any other questions about coming back to Vue, head to our FAQs page for more details.

 

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