We’re very excited to welcome you back to the Big Screen Experience.
We’re focusing on six key areas to ensure you, your family and friends, along with our teams, can join us as safely as possible:
ENHANCED ONLINE BOOKING
Booking online is encouraged, making your visit to Vue as contactless as possible.
Tickets can be accessed from your smartphone - from your booking confirmation email, through the Vue app or in your Wallet and will be scanned before you go into the screen.
Customer details will be required as part of the Test & Trace initiative, to help keep you and others safe for your next visit. For more information see our guest admission policy.
PHYSICALLY DISTANCED SEATING
Physical distanced seating meeting government guidelines has been built into our booking system so that you and those in your booking are automatically seated apart from others.
FACE MASKS MUST BE WORN UNLESS EATING AND DRINKING
All customers are required to wear a face covering during their visit, although you are able to remove this to consume food and drink. Our Safety Team will be on hand to remind customers about this.
ENHANCED CLEANING AND EMPLOYEE PROTECTION, INCLUDING PPE
Hand sanitiser will be available throughout our venues for both customers and staff members.
Enhanced cleaning measures will be implemented including disinfecting every screen, including every arm rest, between each screening, with additional cleaning time made available for this.
A member of our new, designated Safety Team will ensure that customers also adhere to our protocols during their visit.
Every member of staff will undergo 2 days of training so that they are able to confidently work with our new protocols, to look after themselves and our customers.
We’ve reduced the number of touchpoints through our foyers and into our screens.
Contactless payments are encouraged, up to the value of £45 and Apple Pay and Google Pay will be available at till points.
Screen doors will remain open until the film starts.
Signs and floor markings will clearly guide you through the venue and you may be asked to exit through a different door.
STAGGERED FILM TIMES
We’re staggering film start and end times to maintain physical distancing and reduce the number of people at any one time in our foyer and corridors.
FULLY REFUNDABLE TICKETS
We want to ensure that you have full peace of mind ahead of your next trip to your local Vue.
All tickets are fully refundable (including booking fees) meaning you can book with confidence knowing our customer service team will happily refund your tickets if you or your friends and family are feeling unwell ahead of your next visit.
You can find out more about refunds on our FAQ page.
WHAT YOU CAN DO
If you or a member of your booking feels unwell, for the safety of our customers and staff, we ask you not to attend your screening. If you have already booked your tickets, please contact our Customer Service Team who will be able to help with your booking. Please be sure to have your booking reference and the payment card you used to hand.
If you have any other questions about coming back to Vue, head to our FAQs page for more details.
We know you've missed Big Screen Entertainment. With screens so big it feels like you’re there, and sounds that make your spine tingle... and we're happy to be part of your life outside your homes again.
So get ready to sit back, switch off and stay safe.
We’ll update this page with more info regularly. In the meantime, check out the films we’re looking forward to most, below.
Films we can't wait to seeRead article
A letter from our GM
THE WORLD HAS CHANGED AND SO HAS VUE
I know our customers are eager to escape to another world through the Big Screen Experience and I want to let you know about the steps we are taking to make sure our cinemas are as safe as possible for you and our teams.
As an international company, we are learning from our different markets to inform the way we reopen our cinemas.
Whilst our screens have been closed, we have been busy developing our operating protocols on ways to keep you as safe as possible, following official public health guidance.
The safety of our customers and teams is our priority which is why we are taking these five key steps in every one of our cinemas:
- We are encouraging customers to book online at myvue.com and pay using contactless
- Our booking system will ensure your seats are physically distanced from other customers when you book your tickets
- We have put in place enhanced cleaning protocols (including extra cleaning between films) and have given our staff protective equipment to keep them and you safe
- We have put in place a new flow system around the cinema to make sure you can keep your distance from others
- We will stagger film times to avoid congestion in the foyers