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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Cwmbran, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Cwmbran is located on the first floor of a leisure complex, with access via a ramped or stepped entrance from street level. The bus station is next door to the venue and there are car parking spaces for blue badge holders within 50-100 metres of the entrance on Glyndwr road. There's a designated drop off point approximately 50 metres from the venue entrance, which leads directly onto a ramped entrance to the venue. The train station is about a five-minute walk away.
- Venue and screen access
Vue Cwmbran has wheelchair access throughout the venue and in all screens. You can access the venue through two sets of double doors – the left-hand door is power assisted with a push button.
All screens are located on one floor off the main corridor. There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets by screen four and in our upper customer corridor.
Screen 1: 2 wheelchair spaces. AD enabled. HOH headsets available.
Screen 2: 1 wheelchair spaces. AD enabled. HOH headsets available.
Screen 3: 1 wheelchair spaces. AD enabled. HOH headsets available.
Screen 4: 1 wheelchair spaces. AD enabled. HOH headsets available.
Screen 5: 1 wheelchair spaces. AD enabled. HOH headsets available.
Screen 6: 1 wheelchair spaces. AD enabled. HOH headsets available.
Screen 7: 1 wheelchair spaces. AD enabled. HOH headsets available.
Screen 8: 2 wheelchair spaces. AD enabled. HOH headsets available.
- Purchasing tickets
There are hearing loops available at all counters, where food, drinks and tickets can be purchased. There is also a lowered counter available. Tickets do not need to be collected and bookings can be shown to the staff checking tickets as you enter the screen corridor.
If you'd like to purchase tickets using a CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Cwmbran shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Cwmbran hosts an autism-friendly screening at 10:30am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.