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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Hamilton, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Located in Palace Towers, Vue Hamilton is a 15 minute walk from Hamilton Central train station and directly opposite several main bus stops.
A car park is located directly opposite the venue and has six accessible spaces for blue badge holders. A taxi rank can be found at the entrance to the car park.
- Venue and screen access
Entrance to the complex is through four sets of double doors in the lower foyer with one automatic door set (push button upon entry, automatic upon leaving) and three push/pull doors.
Once you're in the building, the venue can be accessed via stairs or lift – the foyer and screens are all on one level.
There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets can be found in the main foyer and next to screen six.
Screen 1: four wheelchair spaces at the front and one at the rear.
Screen 2: two wheelchair spaces at the front.
Screen 3: two wheelchair spaces at the front.
Screen 4: two wheelchair spaces at the front.
Screen 5: two wheelchair spaces at the front.
Screen 6: two wheelchair spaces at the front.
Screen 7: two wheelchair spaces at the front.
Screen 8: two wheelchair spaces at the front.
Screen 9: two wheelchair spaces at the front.
- Accessible screenings
Vue Hamilton shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Hamilton hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).