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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue London - West End (Leicester Square), including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue West End is located on the busy pedestrian area of Leicester Square, on street level. It's a five minute walk from Leicester Square tube station and there are several bus stops on Charing Cross Road, at the entrance to Leicester Square. The nearest car park is the NCP on St Martin's Lane, which is less than five minutes from the venue. If you're travelling by taxi, you'll be able to easily flag down a black cab working in the local area – the nearest drop off is at the rear of the venue on Lisle Street. You can enter the front of the building by walking down Leicester Court, down the side of the venue.
- Venue and screen access
Vue West End has wheelchair access throughout the venue and in all screens. You can enter the venue through two sets of double doors, both manual.
From the main foyer there is a lift and escalators taking customers to all nine screens spread across four floors.
There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets on the mezzanine.
Screen 1: 2 wheelchair spaces.
Screen 2: 3 wheelchair spaces. AD enabled. HOH headsets and neckloops available.
Screen 3: 5 wheelchair spaces.
Screen 4: 4 wheelchair spaces.
Screen 5: 6 wheelchair spaces. AD enabled. HOH headsets and neckloops available.
Screen 6: 4 wheelchair spaces. AD enabled. HOH headsets and neckloops available.
Screen 7: 6 wheelchair spaces. AD enabled. HOH headsets and neckloops available.
Screen 8: 4 wheelchair spaces.
Screen 9: 6 wheelchair spaces.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue London - West End (Leicester Square) shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue London - West End (Leicester Square) hosts an autism-friendly screening at 10:30am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.