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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Norwich, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Norwich is located on the fifth floor of the Castle Mall shopping centre. The nearest bus stop is 300 metres from the front of the mall and Norwich train station is 800 metres away.
There's also a car park on-site available for Vue customers, with specific spaces near the venue entrance for blue badge holders.
- Venue and screen access
Vue Norwich has wheelchair access throughout the venue and in all screens. You can access the cinema directly from the Castle Mall shopping centre.
There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets next to the screens.
Screen 1: 2 wheelchair spaces at the back of the auditorium.
Screen 2: 2 wheelchair spaces at the back of the auditorium.
Screen 3: 2 wheelchair spaces at the back of the auditorium.
Screen 4: 2 wheelchair spaces in the middle of the auditorium.
Screen 5: 3 wheelchair spaces at the front of the auditorium.
Screen 6: 1 wheelchair spaces at the front of the auditorium.
Screen 7: 2 wheelchair spaces in the middle of the auditorium.
Screen 8: 2 wheelchair spaces at the back of the auditorium.
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Norwich shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Screens 2 and 3 are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neck loop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Norwich hosts an autism-friendly screening at 10:30am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.