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Staines
Getting Here
Mustard Mill Road
Staines
TW18 4BL
Accessibility
Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Staines, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Staines is located on the ground floor of the Two Rivers shopping centre. The venue is about 20 metres from the car park, which has seven spaces avaiable for blue badge holders. The bus station is a five minute walk away and Staines train station is a 15 minute walk.
- Venue and screen access
Vue Staines has wheelchair access throughout the venue and in all screens. Entrance to the venue is through five sets of push and pull doors and one automatic door.
The main foyer is on the first floor with access by lift and escalator, and all of the screens are down one corridor off the foyer.
There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets off the main foyer and near screen five.
Screen 1: 2 wheelchair spaces at the front. HOH headsets available.
Screen 2: 2 wheelchair spaces at the front. HOH headsets available.
Screen 3: 2 wheelchair spaces at the front. HOH headsets available.
Screen 4: 2 wheelchair spaces at the front. HOH headsets available.
Screen 5: 4 wheelchair spaces at the front. AD enabled. HOH headsets available.
Screen 6: 4 wheelchair spaces at the front. HOH headsets available.
Screen 7: 2 wheelchair spaces at the front. HOH headsets available.
Screen 8: 2 wheelchair spaces at the front. HOH headsets available.
Screen 9: 4 wheelchair spaces at the front. HOH headsets available.
Screen 10: 4 wheelchair spaces at the front. HOH headsets available. - Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Staines shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Staines hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.