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Vue is dedicated to giving each and every one of our guests an exceptional big screen experience.
Below, you'll find accessibility information for Vue Newcastle Under Lyme, including details on accessible and autism-friendly screenings. We welcome assistance dogs into all our venues.
If you'd like any more information, give our customer services team a call on 0345 308 4620*. You can also ask a member of our staff during your visit.
- Location access
Vue Newbury is located on the first floor of the Kennet Centre, which has both lift and escalator access. The shopping centre has a large car park, with free parking on Sundays and Bank Holidays. From Monday to Saturday, parking costs £1 after 6:30pm.
Both the bus and train stations are within a five-minute walk from the venue. There's a taxi and car drop-off area at the front of the shopping centre with lifts available to take you to the venue.
- Venue and screen access
Vue Newbury has wheelchair access throughout the venue and in all screens. All screens are on one floor, with lift access for the wheelchair spaces in screens one, six and seven.
There's step-free access to the wheelchair spaces and adjoining seats, and accessible toilets at the end of the main concourse near screen three.
Screen 1: 3 wheelchair spaces (1 at the rear, 2 at the front). AD enabled. HOH headsets available
Screen 2: 2 wheelchair spaces at the front. AD enabled. HOH headsets available
Screen 3: 2 wheelchair spaces at the front. AD enabled. HOH headsets available
Screen 4: 2 wheelchair spaces at the front. AD enabled. HOH headsets available
Screen 5: 2 wheelchair spaces at the front. AD enabled. HOH headsets available
Screen 6: 3 wheelchair spaces (1 at the rear, 2 at the front). AD enabled. HOH headsets available
Screen 7: 3 wheelchair spaces (1 at the rear, 2 at the front). AD enabled. HOH headsets available
- Purchasing tickets
There are hearing loops at all of the counters, where food, drinks and tickets can be purchased, and pre-purchased tickets can be collected. There is also a lowered counter available. You can also purchase or collect tickets at the automatic ticket machines located in the venue foyer.
If you'd like to purchase tickets using the CEA card, you can do so in person at the venue, online or by calling customer services on 0345 308 4620 (local rates apply).
- Accessible screenings
Vue Newcastle Under Lyme shows subtitled (ST) films every week. Film times are updated each Wednesday morning for the coming Friday. You can book subtitled screenings here.
Select All Times or Coming Soon to see the full range of screenings available.
We also offer audio description (AD) on a selection of the films. You can book audio description screenings here. If you'd rather book by phone, give us a call on 0345 308 4620 (local rates apply).
Some of our screens are equipped with infrared technology to provide hearing assistance. Simply let a member of our staff know when you're purchasing your tickets and they'll organise a headset or neckloop for you. We recommend arriving a little earlier than you normally would so we can get you set up in time for the film.
- Autism-friendly screenings
In our autism-friendly screenings, the lights are left on low, the sound is turned down and trailers and adverts aren't played. When you book tickets for an autism-friendly screening, you’ll be asked to choose allocated seats but we do encourage guests to move around during the screening and make a bit of noise.
Vue Newcastle Under Lyme hosts an autism-friendly screening at 10am on the last Sunday of every month. You can book that and other autism-friendly screenings here. Select All Times or Coming Soon to see the full range of screenings available.