Book online from £4.99, buy in venue from £5.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £4.99 via the Vue app or myvue.com, and for £5.99 if purchased at a till or ATM at the venue. These prices apply to the following Vue sites:

• Vue Aberdeen
• Vue Accrington
• Vue Barrow
• Vue Bedford
• Vue Birkenhead
• Vue Birmingham
• Vue Bury The Rock
• Vue Cardiff
• Vue Carlisle
• Vue Carmarthen
• Vue Cleveleys
• Vue Cramlington
• Vue Dagenham
• Vue Darlington
• Vue Eastleigh
• Vue Farnborough
• Vue Gateshead
• Vue Glasgow Fort
• Vue Halifax
• Vue Hamilton
• Vue Hull
• Vue Lancaster
• Vue Leamington Spa
• Vue Leicester
• Vue Livingston
• Vue Longwell Green
• Vue Rhyl
• Vue Romford
• Vue Sheffield
• Vue Stirling
• Vue Swansea
• Vue Thurrock
• Vue Torbay

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase. Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Book online from £5.99, buy in venue from £6.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £5.99 via the Vue app or myvue.com, and for £6.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

• Vue Altrincham
• Vue Bicester
• Vue Blackburn
• Vue Camberley
• Vue Doncaster
• Vue North Finchley
• Vue Inverness
• Vue Merthyr
• Vue Northampton
• Vue Oxford
• Vue Reading
• Vue Redditch
• Vue Scunthorpe
• Vue Staines
• Vue Wood Green

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Book online from €5.99, buy in venue from €6.99

Standard seat tickets for selected Super Saver screenings are available for purchase for €5.99 via the Vue app or myvue.com, and for €6.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

• Vue Ashbourne
• Vue Limerick
• Vue Dublin

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Book online from £6.99, buy in venue from £7.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £6.99 via the Vue app or myvue.com, and for £7.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

• Vue Basildon
• Vue Croydon Grants
• Vue Cwmbran
• Vue Edinburgh Ocean Terminal
• Vue Eltham
• Vue Finchley Road
• Vue Fulham Broadway
• Vue Leeds Kirkstall Road
• Vue Leeds The Light
• Vue Plymouth
• Vue Westfield Stratford
• Vue York

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Book online from £7.99, buy in venue from £8.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £7.99 via the Vue app or myvue.com, and for £8.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

• Vue Bolton
• Vue Cheshire Oaks
• Vue Edinburgh Omni
• Vue Exeter
• Vue Hartlepool
• Vue Manchester Quayside
• Vue Manchester Printworks
• Vue Newbury
• Vue Newcastle-under-Lyme
• Vue Norwich 
• Vue Portsmouth
• Vue Preston
• Vue Swindon
• Vue Southport
• Vue Stroud
• Vue Thanet
• Vue Worcester

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Book online from £8.99, buy in venue from £9.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £8.99 via the Vue app or myvue.com, and for £9.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites;

• Vue Basingstoke Festival Place
• Vue Bristol Cribbs
• Vue Cambridge
• Vue Croydon Purley Way
• Vue Glasgow St Enoch
• Vue Harrow
• Vue Watford

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Book online from £9.99, buy in venue from £10.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £9.99 via the Vue app or myvue.com, and for £10.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

• Vue Bromley
• Vue Islington
• Vue Piccadilly
• Vue Shepherds Bush (West12 Centre)
• Vue West End
• Vue Westfield Shepherds Bush

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1. Big Screen Events
   
   • Including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Gaming, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music (Such as concerts), Opera, Re-Releases, Sport, Theatre and TV.
2. 3D Screenings
3. IMAX Screenings
4. Mighty Mornings Screenings
   • See myvue.com/family for details on upcoming Mighty Mornings screenings
5. Big Shorts Screenings
6. • See myvue.com/family for details on upcoming Big Shorts screenings
7. Scene Screenings
8. Special Events
9. Movie Marathons
10. Preview Screenings
11. Premieres and Live Q&A's
12. Private Screenings

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 3rd Floor, One Ariel Way, Westfield, London, W12 7SL ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.
2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. The balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue or a group company of Vue in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone.
4. The Gift Cards are not cheque guarantee, credit or charge cards.
5. A Gift Card has no value until it has been activated at a till point.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online.
7. The balance of a Gift Card purchased from a retailer or direct from Vue can be topped-up at any cinema operated by Vue or a group company of Vue in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £200.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card.
9. The purchase of cinema tickets and/or refreshments and/or other goods shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.
10. Vue's Guest Admission Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue or a group company of Vue.
11. Gift Cards should be treated as cash. The balance of a Gift Card may be used by anyone presenting it at a cinema operated by Vue or a group company of Vue in the United Kingdom. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any other commercial purpose without Vue’s express prior written permission.
13. The balance of a Gift Cards may not be exchanged for cash or credit.
14. The balance of a Gift Card may not be refunded, except in accordance with your statutory rights.
15. The balance of a Gift Card is valid for 12 months from the last transaction which includes activation, a balance enquiry or a purchase. 
16. Vue reserves the right to withdraw a Gift Card or cancel the balance of a Gift Card or to take any other action it deems appropriate at any time
17. Any remaining balance of a Gift Card will be forfeited on expiry under condition 15 above or withdrawal or cancellation under condition 16 above.
18. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Such changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services by contacting Vue Guest Services via our webform through our FAQs page here.
19. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
20. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.
21. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
22. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
23. These terms and conditions and any disputes or claims arising in connection with them are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
24. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here.

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 3rd Floor, One Ariel Way, Westfield, London, W12 7SL ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.
2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. Currently, the balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue (or a group company of Vue) in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone. This may change, at which time these terms and conditions will be updated.
4. Gift Cards should be treated as cash. Gift Cards are not cheque guarantee, credit or charge cards.
5. The Gift Card value is loaded to the Gift Card at the point of purchase.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online
7. The balance of a Gift Card purchased direct from Vue only can be topped-up at any cinema operated by Vue (or a group company of Vue) in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £100 at a cinema operated by Vue and £200 if purchased online from Vue.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card and may not be exchanged for cash or credit.
9. The purchase of cinema tickets and/or refreshments and/or other items shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.
10. Vue's Guest Admissions Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue (or a group company of Vue).
11. Vue accepts no liability for lost, stolen, damaged or altered Gift Cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any commercial purpose without Vue’s express prior written permission.
13. The balance of aGift Card can be used in full or partial transactions in conjunction with cash or another Gift Card.
14. The balance of a Gift Card is valid for 12 months from the date of the last transaction which includes the original purchase of the Gift Card, topping up the Gift Card, purchase of tickets or items using the Gift Card or a balance enquiry.
15. Any remaining balance of a Gift Card will be forfeited on expiry of the 12 month period as set out inparagraph14.
16. The balance of a Gift Card may not be refunded, except where you purchase the Gift Card online and exercise your right of return in accordance with paragraph 17.
17. Where you have purchased a Gift Card online directly from Vue, you have the right to request a refund from the moment you place your order until 14 days after you receive the Gift Card provided that: 
a. you notify Vue Guest Services that you wish to return the Gift Card by using our webform through our FAQs page here; and
b. provide to Vue relevant details relating to the Gift Card which include the Gift Card number, the Gift Card PIN (where applicable) and proof of purchase of the Gift Card (including method of payment) to Vue’s reasonable satisfaction. 
Any refunds issued pursuant to this clause 17 shall be refunded back to the original method of payment
18. Where a Gift Card is purchased online from a retailer other than Vue, please contact the appropriate retailer regarding their refund policy. 
19. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services via our webform through our FAQs page here.
20. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
21. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.
22. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
23. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
24. These terms and conditions and any disputes or claims arising in connection with them are governed by English law. These terms and conditions are subject to the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can bring legal proceedings in respect of the Gift Card in either the Scottish, Northern Irish or the English courts (as applicable).
25. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here. If your enquiry relates to a particular Gift Card, please include the Gift Card number in any correspondence.

19.E-Scooters or similar charging vehicles (other than approved wheelchairs) are prohibited from admission to the site.

TERMS AND CONDITIONS APPLY TO PURCHASES MADE ONLINE VIA THE VUE WEBSITE OR TELEPHONE BOOKING LINE AND DO NOT APPLY TO PURCHASES MADE AT VUE CINEMAS.

The online and telephone purchase of tickets for film showings at any Vue cinema is strictly subject to the following terms and conditions ("Ticket Terms"). By purchasing a Vue cinema ticket, you agree to be bound by these Ticket Terms. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets.

By using our site to purchase tickets you will provide us with certain personal and payment information.

Vue Entertainment respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. We will use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing Vue carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of the Privacy Policy. 

Purchasing your tickets 

1. Cinema tickets may be purchased through the Vue websites listed in paragraph 8.1 below ("Site") or the Vue telephone booking line ("Booking Line") using a credit or debt card approved by us.
2. By placing an order for tickets through the Site or the Booking Line, you are making a request to book tickets for the relevant performance subject to these Ticket Terms. Please note that this does not mean that your request has been accepted.
3. We will only be bound by an on-line booking through the Site once we have processed your payment and we have sent an email to you confirming your booking.
4. Ticket prices relate to the screening you wish to attend, not the day or time at which you purchase your ticket. Tickets are sold at the price displayed on the Site for the relevant film and showing time. All prices and fees include any applicable value added tax. Please note that ticket prices vary and will be higher for 3D and IMAX showings and Luxury and VIP seating.
5. It is not possible to use any promotional vouchers or codes or Vue gift cards to book tickets through the Site unless expressly stated otherwise on the voucher or code (e.g. cinema specific "Cheap Day" codes) can be used on-line).
6. Tickets are subject to availability and are generally non-refundable. We are under no obligation to refund you or exchange your ticket(s) in the event that you make any error when purchasing your tickets through the Site (including but not limited to selecting the wrong film or the wrong number of tickets), if you are excluded from viewing the film for any breach of these Ticket Terms or the Guest Admission Policy , or if your ticket is lost, stolen or damaged. However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. Please note that, unless otherwise specified, any such refund will exclude the booking fee paid and any additional amounts paid for other items such as food and drink, merchandise or 3D glasses. Refunds will be made to the same payment card used to make the booking and cannot be returned to gift cards. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged.
7. Seating is unallocated unless otherwise specified at the point of purchase. Where seating is allocated at the time of booking, we will endeavour to ensure that you are provided with the seat that you have booked. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion.
8. For all tickets purchased through the Booking Line, a fee for booking your ticket(s) remotely is payable in addition to the ticket price. This will be clearly notified to you during the booking process. The total amount payable will be inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee in addition to the ticket price.
9. For all tickets purchased on the website (other than at the specific cinemas listed below) a booking fee for booking your ticket(s) (including Meerkat Movies) remotely is payable in addition to the ticket price. This will be clearly notified to you during the booking process. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee in addition to the ticket price. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price. Please note that no booking fee is payable for any tickets purchased in person at any of our cinemas, including at automated ticket machines.
10. For 3D films, you may purchase 3D glasses online or at the cinema. If you purchase them online, they will need to be picked up at your chosen cinema along with your tickets.
11. Please note that not all advertised ticket offers will be available for tickets purchased online, and in some cases you may need to purchase tickets in person at the cinema to benefit from such offers.

Film times 

1. At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. However, we cannot always guarantee the accuracy of the advertised schedules. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason.
2. If a film showing is cancelled or its timing altered or is not as advertised, the duty manager at the relevant Cinema will have the discretion to do either of the following: 
   1. refund to you the cost of tickets already purchased; or
   2. to issue replacement tickets for the same film at an alternative show time, but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travelling costs and car parking costs).

Film classifications and rules relating to children 

1. Photographic identification (for example driving licence, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 certificated films in Ireland. Tickets purchased through the Site or the Booking Line for such films can only be collected and/or used upon production of the necessary identification, if requested.
2. In the UK children under 12 years of age are permitted to view films with either a U, PG, or 12A certificate, provided always that: 
   1. children under 8 years must be accompanied by an adult at all times to watch any film;
   2. children under 12 years must be accompanied by an adult to watch any film with a 12A certificate; and
   3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later.
3. In Ireland, children under 16 years of age are permitted to view films with either a G, PG, 12A or 15A certificated provided always that: 
   1. children under 8 years must be accompanied by an adult at all times to watch any film;
   2. children under 12 years must be accompanied by an adult to watch any film with a 12A certificate;
   3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later;
   4. children under 15 years must be accompanied by an adult to watch any film with a 15A certificate; and;
4. No child under the age of 16 years will be permitted to view any film which has been rated as 16, and no child under the age of 18 years will be permitted to view any film which has been rated as 18
5. Other than as set out in paragraph 3.2 above, parent(s) and/or guardian(s) shall have sole discretion as to whether or not their children are accompanied.
6. Parents and guardians shall at all times remain responsible for their child(ren) whether or not they are accompanied.
7. Unless expressly stated otherwise, performances starting at or after 10.30pm are strictly for those aged 18 regardless of a film's certificate. Photographic identification may be required for entry into any films starting at or after this time.
8. For the purpose of the rules set out in this paragraph 3, an adult is a person aged 18 years or over.

Valid Photographic IDs

We accept passports, driving licences or a proof of age card which can be obtained from the following organisations: Validate UK, Pass Scheme, and Young Scot. We also accept a digital identity card from Yoti. 

Collecting your tickets 
1.Once you have booked your tickets online, you can collect them from the box office at your chosen cinema. Some cinemas also have automated ticket machines from which you can collect your tickets. If you have purchased a concession ticket, you may not be able to use the automated ticket machines because our staff may want to check your proof of identity before you are admitted. The cardholder must be present to collect the tickets, and you will need to take the same card as you have used to make your booking. If your tickets are for a 3D film, and you have ordered 3D glasses, you will receive a voucher for your 3D glasses when you collect your tickets. You can take your 3D glasses voucher to any designated collection point in the cinema to collect your 3D glasses before the film.
2.For tickets delivered to your mobile phone or computer as a QR barcode, please note that the person receiving the barcode is considered to be the rightful ticket holder and such barcode ticket can only be used once. You will be able to enter your screening without having to visit an ATM or counter if your confirmation email confirms that your barcode can be read by a member of staff at a gate. Please note that if you have pre-purchased food and beverage with your tickets you will still need to go to a counter to collect your order.

5.Concession tickets 
1.Photographic identification for any concession tickets (including students) purchased through the Site or the Booking Line may be requested upon collection of the tickets and/or at the point of admission to the auditorium.
2.In the event that appropriate photographic identification cannot be produced upon request, you will be required to pay the difference between the concession price and the applicable full ticket price.

6.Liability 
1.Nothing in these Ticket Terms affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. In all other circumstances, our liability to you shall be limited to the price paid for your ticket.

7.Your information 
1.We believe that purchasing tickets through the Site is absolutely safe. We use the latest industry standard encryption technology to keep visitors' personal information safe. All ordering information (including names and credit card details) is encrypted using a "secure sockets layer" for maximum security. Credit card and billing information cannot be read as it travels to our booking system.

8.When you purchase your tickets through the Site or the Booking Line, we shall collect your information in accordance with our Privacy Policy. 

9.General 
1."Site" means any of Vue's websites and/or applications which can be used to purchase Vue cinema tickets, from to time, including www.myvue.com (and its sub-domains), and Vue's iPhone application.
2."Vue", "we", "us" and "our" means the relevant company within the Vue Group as is indicated to you at the time that you place your order.
3."Vue Group" means Vue Entertainment Limited and its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in S.1159 Companies Act 2006) from time to time.
4.The VAT number for all UK companies within the Vue Group is 810 3217 83.
5.For the purposes of your contract to purchase any tickets, such contract will be with the company within the Vue Group that is identified as the supplier of the tickets at the time that you make your booking.
6. For identity purposes, the address of all companies within the Vue Group is 3rd Floor, One Ariel Way, Westfield, London, W12 7SL.
7.Vue reserves the right to change these Ticket Terms at any time without notice. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest Ticket Terms by contacting Vue Guest Services via our webform through our FAQs page here.
8.We may assign, transfer or deal in any other way with our rights and obligations under these Ticket Terms to any party at any time without notice to you. You may not assign such rights and obligations.
9.If any part of these Ticket Terms is unenforceable, invalid or illegal, the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way.
10.These Ticket Terms are governed by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales

PLEASE NOTE THAT THESE TERMS AND CONDITIONS APPLY TO PURCHASES MADE AT VUE CINEMAS AND DO NOT APPLY TO PURCHASES MADE ONLINE VIA THE VUE WEBSITE OR TELEPHONE BOOKING LINE.

The offline (i.e. in-cinema) purchase of tickets for film showings at any Vue cinema is strictly subject to the following terms and conditions ("Ticket Terms"). By purchasing a Vue cinema ticket, you agree to be bound by these Ticket Terms. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets.

By using our site to purchase tickets you may provide us with certain personal and payment information.

Vue Entertainment respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. We will use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing Vue carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of the Privacy Policy. 

1.Purchasing your tickets 
1.You can purchase tickets from the box office at your chosen cinema. Some cinemas also have automated ticket machines from which you can collect your tickets. If you wish to purchase a concession ticket, you may not be able to use the automated ticket machines, because our staff may want to check your proof of identity before you are admitted.
2.We accept the following forms of payment for the purchase of your tickets:
1.cash in the form of pounds sterling only (except in Dublin where we accept Euros only); or
2.selected debit/credit cards approved by us; or
3.Vue gift cards & vouchers (see paragraph 2 below).
3.Ticket prices relate to the screening you wish to attend, not the day or time at which you purchase your ticket. Ticket prices will be displayed at the point of purchase. All prices and fees include any applicable value added tax. Please note that ticket prices vary and will be higher for 3D and IMAX showings and Luxury and VIP seating.
4.Tickets are subject to availability and are generally non-refundable. We are under no obligation to refund you or exchange your ticket(s) in the event that you make any error when purchasing your tickets (including but not limited to selecting the wrong film or the wrong number of tickets), if you are excluded from viewing the film for any breach of these Ticket Terms or the Guest Admission Policy, or if your ticket is lost, stolen or damaged. However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. Please note that, unless otherwise specified, any such refund will exclude any additional amounts paid for other items such as food and drink, merchandise or 3D glasses. Refunds will be made to the same payment card used to make the booking (or in cash if you paid for the tickets in cash provided the refund occurs before or on the same day as the screening) and cannot be returned to gift cards. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged.
5.Seating is unallocated unless otherwise specified at the point of purchase. Where seating is allocated at the time of purchase, we will endeavour to ensure that you are provided with the seat that you have purchased. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion.
6.For 3D films, you may purchase 3D glasses at your chosen cinema. You will receive a voucher for your 3D glasses, which you can take to any designated collection point in the cinema to collect your 3D glasses before the film.
7.Please note that not all advertised ticket offers will be available for tickets purchased in person at the cinema, and in some cases you may need to purchase tickets in advance online to benefit from such offers.

2.Vouchers & gift cards 
1.Vue vouchers must show an approved date stamp in order to be valid and must be redeemed on or before the date shown on the voucher.
2.Unless specified by us, Vue vouchers may not be used in conjunction with any other promotion (including but not limited to Meerkat Movies, Big Screen Events, Mighty Mornings, and Big Shorts), offer or discount.
3.All Vue vouchers and gift cards must be used in accordance with the specific terms and conditions stated on them.
4.Vue gift vouchers and the balance on Vue gift cards can be used at the till of any Vue cinema in the UK as full or part payment of the cost of cinema tickets or any refreshments or other goods sold by Vue at Vue's cinemas. You can only use your gift card to pay for cinema tickets and/or goods if you have your voucher or card with you and hand it to the Vue guest assistant from whom you are purchasing the tickets and/or goods for processing. Use of Vue gift vouchers and cards is also subject to the Gift Card Terms & Conditions.
5.Other vouchers
6.All other valid vouchers (e.g. Nectar points, Meerkat Movies codes) must be redeemed on or before the date shown on the voucher and in accordance with the specific terms and conditions stated on them.
7.Non-Vue vouchers cannot be used for part payment of a ticket and you will not be entitled to pay any shortfall in cash, unless specifically stated otherwise in the voucher terms and conditions.

3.Film times 
1.At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. However, we cannot always guarantee the accuracy of the advertised schedules. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason.
2.If a film showing is cancelled or its timing altered or is not as advertised, the duty manager at the relevant Cinema will have the discretion to do either of the following: 
1.refund to you the cost of tickets already purchased; or
2.to issue replacement tickets for the same film at an alternative show time, but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travel costs and car parking costs).

4.Film classifications and rules in relation to children 
1.Photographic identification (for example driving license, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 films in Ireland. Tickets purchased through the Site or the Booking Line for such films can only be collected and/or used upon production of the necessary identification.
2.In the UK, children under 12 years of age are permitted to view films with either a U, PG or 12a certificate, provided always that:
1.children under 8 years must be accompanied by an adult at all times to watch any film;
2.children under 12 years must be accompanied by an adult to watch any film with a 12A certificate; and
3.children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later.
3.In Ireland, children under 16 years of age are permitted to view films with either a G, PG, 12A or 15A certificated provided always that:
1.children under 8 years must be accompanied by an adult at all times to watch any film;
2.children under 12 years must be accompanied by an adult to watch any film with a 12A certificate;
3.children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later;
4.children under 15 years must be accompanied by an adult to watch any film with a 15A certificate; and;
5.no child under the age of 16 years will be permitted to view any film which has been rated as 16, and no child under the age of 18 years will be permitted to view any film which has been rated as 18
4.Other than as set out in this paragraph 4, parent(s) and/or guardian(s) shall have sole discretion as to whether or not their children are accompanied.
5.Parents and guardians shall at all times remain responsible for their child/children whether or not they are accompanied.
6.Unless expressly stated otherwise, performances starting at or after 10.30pm are strictly for those aged 18 regardless of a film's certificate. Photographic identification will be required for entry into any films starting at or after this time.
7.For the purpose of the rules set out in this paragraph 3, an adult is a person aged 18 years or over.

5.Concession tickets 
1.Photographic identification for any concession tickets (including carers and students) may be requested upon purchase or collection of the tickets and/or at the point of admission to the auditorium.
2.In the event that appropriate photographic identification cannot be produced upon request, you will be required to pay the difference between the concession price and the applicable full ticket price.

6.Liability 
1.Nothing in these Ticket Terms and Conditions affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. In all other circumstances, our liability to you shall be limited to the price paid for your ticket.

7.General 
1."Vue", "we", "us" and "our" means the relevant company within the Vue Group as is indicated to you at the time that you place your order.
2."Vue Group" means Vue Entertainment Limited and its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in S.1159 Companies Act 2006) from time to time.
3.The VAT number for all UK companies within the Vue Group is 810 3217 83.
4.For the purposes of your contract to purchase any tickets, such contract will be with the company within the Vue Group that is identified as the supplier of the tickets at the time that you make your booking.
5.For identity purposes, the address of all companies within the Vue Group is 3rd Floor, One Ariel Way, Westfield, London, W12 7SL.
6.Vue reserves the right to change these Ticket Terms at any time without notice. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest Ticket Terms by contacting Vue Guest Services via our webform through our FAQs page here.
7.Vue accepts no responsibility for any information displayed or broadcast on the premises by any third party.
8.We may assign, transfer or deal in any other way with our rights and obligations under these Ticket Terms to any party at any time without notice to you. You may not assign such rights and obligations.
9.If any part of these Ticket Terms is unenforceable, invalid or illegal, the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way.
10.These Ticket Terms are governed by English law and you agree to submit to the jurisdiction of the courts of England and Wales.

Our Refund Policy

Tickets are subject to availability and are generally non-refundable. We want to ensure that all of our guests have a fair opportunity to book tickets, so we try to encourage our guests to only book tickets for screenings which they know they can attend.

1. Refunds for change of mind 

1.1 We do understand that you might not always be able to attend a screening that you have pre-booked and we will issue you with a refund if:          

1.1.1  you are a Vue Member (which means you have a valid Vue Account on myvue.com at the time a request for a refund is made). For the avoidance of doubt, tickets purchased by a non-Vue Member are not eligible for a refund; and

1.1.2 you make a refund request not less than 2 hours before the scheduled screening by one of the ways set out in paragraph 2; and

1.1.3 your refund is not excluded (see paragraph 5).

1.2 We may also refund the cost of your ticket in other circumstances, please refer to paragraph 

2. Refunds

2.1 Tickets purchased online can be cancelled and refunded:

2.1.1 using your Vue Account, which allows you to process your own refund;

2.1.2 by calling the Booking Line and speaking to an agent; or

2.1.3 by a visit to your Vue Cinema.

2.2 Tickets purchased by the Booking Line or in person at your Vue Cinema can be cancelled and refunded: 

2.2.1 by calling the Booking Line and speaking to an agent; or

2.2.2 by a visit to your Vue Cinema.

2.3 Bookings made by card will be refunded to the same card.

2.4 Bookings made in cash will be refunded in cash, unless you have requested a refund using the Booking Line in which case your refund can only be made by cheque. We will post the cheque to your address, it may take up to two weeks to arrive. We recommend that if you book in person and pay in cash, that you seek a refund at your Vue Cinema in advance of the screening you have booked for.

2.5 Tickets purchased using a gift card can only be refunded by a visit to your Vue Cinema.

2.6 For bookings made using a voucher please refer to paragraph 3.  

2.7 For more information about our refund process please see the relevant sections of your Vue Account and our FAQ page.

3. Vouchers

3.1 Where you have used a voucher to book tickets, you will only be entitled to a refund if the voucher terms permit it. Please refer to the relevant voucher terms before contacting us.

3.2 Unless the voucher terms state otherwise, if you cancel a ticket booked using a voucher, the original voucher code will be reactivated under its original terms and conditions. No new voucher codes will be issued and no monetary refunds will be given.

3.4 Where you have booked a ticket using a money-off or discount voucher, you will (unless the terms of the voucher state otherwise) be entitled to either (at our discretion):

3.4.1 a refund for the amount you actually paid for your ticket (excluding any discount); or

3.4.2 a complimentary ticket voucher. 

3.5 The provisions of this paragraph 3 do not apply to the “Meerkat Movies 2 for 1” offer provided by Compare the Market. For the full terms and conditions of the “Meerkat Movies 2 for 1” offer, please refer to www.comparethemarket.com/information/rewards-terms.

4. Other

4.1 If a screening is cancelled or the timing materially altered or otherwise not as advertised, the duty manager at your Vue Cinema will have the discretion to either:

4.1.1 refund to you the cost of your tickets; or

4.1.2 issue you with replacement tickets for the same film at an alternative time.

4.2 We may, entirely at our discretion, refund or exchange your ticket(s) where there has been any customer service issue that we consider warrants a full or partial refund. 

4.3 We will also refund you when:

4.3.1 you make a request because we are in material breach of our terms and conditions that we have agreed with you; or

4.3.2 we are otherwise required to by law.

5. Circumstances where refunds will not be given

5.1 We will be under no obligation to refund or exchange your ticket(s) or provide any form of compensation: 

5.1.1 you request a refund simply because you have made an error when purchasing your tickets (for example, you have selected the wrong film or the wrong number of tickets). It is your responsibility to check that your booking details are complete and accurate. However, this will not prevent you from claiming a refund if you are otherwise entitled to a refund under this Refund Policy; 

5.1.2 you are excluded from a screening for a breach of our Guest Admissions Policy by you or a member of your party; 

5.1.3 your ticket is lost, stolen or materially damaged; or

5.1.4 you fail to provide the payment card you used to book, or any other information which we reasonably request in order to verify your purchase and process your refund.

6. General refund terms

6.1 We reserve the right to cancel your booking in our absolute discretion and refund all fees paid by you, irrespective of whether the screening itself proceeds, without any further liability on our part.

6.2 Unless otherwise specified, any amounts refunded to you will be the amount you have actually paid for the ticket(s), excluding any additional amounts paid for other items such as food and drink, merchandise, or 3D glasses. 

6.3 There may be circumstances where we need to refund bookings made in cash by way of a cheque, for example because our points of sale at your Vue Cinema are closed or for other operational reasons.

6.4 We shall not in any circumstances be liable to reimburse you for any expenses or any other costs incurred (including but not limited to travelling costs, car parking costs and childcare costs).

6.5 Nothing in this Refund Policy is intended to, or shall operate to, affect or limit your statutory rights where it would be unlawful to do so. 

We take the privacy of your personal data very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or the supervisory authority if you have a complaint about the use of your personal data.

The controller of your personal data is Vue Entertainment Limited (Vue, we or us).

Vue is registered with the UK Information Commissioner’s Office (ICO) with registration number: Z9708455.

If you have any questions about this privacy notice or the personal data we use about you, please contact us using the details below:

By email to:                      [email protected] or

By writing to us:              The Data Protection Officer at 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

If you have any concerns about the way we have handled your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, by contacting them at www.ico.org.uk.

The Data Protection Commission (DPC), the Irish supervisory authority for data protection issues, by contacting them at www.dataprotection.ie

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

We regularly review this privacy notice and will update it where necessary. This privacy notice was last updated on 16 September 2024.

• If we make any material changes, we will notify you by email (sent to the email address specified in your myVue account) or by means of a notice on Our Website.
• We encourage you to periodically review this privacy notice for the latest information on our privacy practices.

1. When will this privacy notice apply?
   • This privacy notice will apply to the personal data we collect and process when you:
     • §visit www.myvue.com (Our Website);
     • purchase a ticket for a screening either via Our Website or at one of our cinema sites;
     • make a food or beverage purchase at one of our cinema sites;
     • book a private screening;
     • provide details to our staff to enable them to assist with a purchase or enquiry;
     • Sign up to receive communications from Vue;
     • Create an online account on Our Website to become a Vue Member;
     • Visit one of our cinema sites;
     • Communicate with our customer service team via telephone or email;
     • Complete an online webform or the engage with our online chatbot;
     • Enter a competition or prize draw or take part in an in-cinema event; or
     • Use the photo booth in one of our cinemas

   This privacy notice also applies when we obtain your personal data from a third-party source for marketing purposes.

2. What is the lawful basis for using your personal data?
   • Processing of personal data will be lawful only if a lawful basis for processing applies, we have detailed the lawful bases we will rely on:
     • where processing is necessary for the performance of a contract which you are party to or to take steps at your request prior to entering a contract;
     • for compliance with a legal obligation to which we are subject;
     • for the purposes of Vue’s legitimate interests or those of a third party (such as film distributors), but only if these are not overridden by your interests, rights or freedoms; or
     • you have given your consent to the processing of your personal data for the processing detailed in this privacy notice.

   The table below sets out the personal data we process, why we use your personal data and the lawful basis we will rely on.

   We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose in this privacy notice.

   Personal data	What we use your personal data for	Lawful basis
   Basic contact data, such as your name, postal address, email address and phone number*	To notify you about any changes to our terms and conditions or this privacy notice	Legal obligation
   	To enable us to identify you and notify you as a winner in a competition that you have entered	For the performance of a contract
   Transactional and billing information*	To take payment for purchases, (tickets, food and beverage and onsite services such as photo booths	For the performance of a contract
   	To prevent and detect fraud against you or Us	For our legitimate interests or those of a thirdparty, tominimise fraud that could be damaging for us and for you
   	To record and monitor purchases	For our legitimate interests or those of a third party to minimise fraud that could be damaging for us and for you
   	Other processing necessary to comply with professional,legaland regulatory obligations that apply to us	To comply with our legal and regulatory obligations
   Your feedback on your experience at our cinemas,including the film viewed, interactions with our teams and personal opinions	To improve ourproducts andservices based on customer feedback	For our legitimate intereststoimprove our products and ensurewe deliver the best service to you
   Your feedback on specific films	To provide anonymised feedback to film distributers	For our legitimate intereststoimprove our products and ensurewe deliver the right film content
   IP addressusing Our Website*	Preventing unauthorised access and modifications to systems	For our legitimate interests or those of a thirdparty, toprevent and detect criminal activity that could be damaging for us and for you
   	To monitor use on Our Website	For our legitimate intereststo analyse our customer spend and behaviour to improve our services
   Your call to our customer service team is recorded, including during any automated interactions, such as selecting an appropriate option and being on hold*	To investigate any complaints or disputes effectively   To ensure we are constantly providing high standards of customer service	For our legitimate intereststo ensure we are constantly providing a high level of customer serviceand can appropriately respond to customer queries
   Your purchase history*	To analysecustomer behaviour and to ensure we send you the most appropriateand relevant information regarding promotional offers	For our legitimate interests making sure that we can keep in touch with our customers and send them relevant information about existing orders and new screen content
   Your purchase history* the cinemas you visit	To conduct an analysis of our customers, spend and location to ensure Vue is providing the correct prices for films in the relevant area	For our legitimate intereststoimprove our products and ensurewe deliver the right film content
   Images and videos of individuals visiting our cinemas, including those taken at photobooths	To promote activities and events taking place at Vue cinema sites	Necessary for our legitimates interests to be able to share photos and videos of visitors enjoying Vue cinema events and encourage new visitors into Vue
   	To upload photos the photos taken of our customers at the start of the relevant film	Consent
   Marketing preferences	Updatingand enhancingcustomer records	For our legitimate interests or those of a third party, making sure that we can keep in touch with our customers about existing orders and new products
   	To maintaina suppression list to ensure we are not sending marketing information to individuals who have opted out	To comply with our legal and regulatory obligations
   	To send marketing communications, including suggestions and recommendations to you about services that may be of interest to you, and to provide you with updates about films and Vue (which may be personalised)	Consent
   Name and age*	To ensure that we are only allowing customers of the right age to view a legally age restricted film	Legal obligation
   Name and age*	To ensure that we are only selling alcohol to individuals aged eighteen or over	Legal obligation
   Name and age*	To ensure that only those individuals aged thirteen or over are creating a myVue online account	For the performance of a contract
   Image and videos (via CCTV)*	To provide a safe environment at our cinemas and to maintain footage in the case of legal or civil proceedings	Necessary for our legitimate interests to provide a safe and secure environment for our visitors and to maintain appropriate records in the event that we need to commence or respond to and manage any legal proceedings or requests for footage
   Image and audio (via Bodycams)*	To provide a safe environment at our cinemas and offer additional protection to our general managers, security guards and Vue’s customers in the event of an incident	Necessary for our legitimate interests to provide a safe and secure environment for our visitors and to maintain appropriate records in the event that we need to commence and manage any legal proceedings

    

    

3. What personal data must you provide to us as part of a statutory/regulatory or contractual requirement?
   • In certain circumstances you may be obliged to provide us with personal data and if you fail to provide this, when requested, we may not be able to fulfil your purchase or assist with your enquiry. Where this is the case, we have identified these instances in the table above with an “*”.
4. Children’s personal data
   • Vue does not knowingly collect personal data from children under the age of thirteen, but their personal data may be collected from parents/guardians or with the parents/guardian’s approval. Examples include competitions that involve children’s participation, our onsite photo booths or in the event of an accident at one of our cinemas.
   • If you have reason to believe that a child under the age of thirteen has provided personal data to Vue, please email  [email protected].
5. Credit card and debit card information
   • All payment details are sent to and managed securely by our third-party payment service provider. Vue will only retain the card type and last four digits as a reference of the purchase.
6. Promotional communications and direct marketing
   • When we are permitted to do so we may use your personal data to send you updates (by email) about our products and services, including exclusive offers and promotions relating to new films you have an interest in.
   • You can opt out of receiving marketing at any point by:
     • clicking on the unsubscribe link on all our emails; or
     • emailing us at [email protected].
7. What are cookies and how are these used?
   • Cookies are small files of letters and numbers stored on your browser or device that enable the cookie owner to recognise the device when it visits websites or uses online services.
   • Our Website may set cookies directly, known as first-party cookies, or may trigger cookies set by other domain names, known as third-party cookies. While we may automatically use some cookies that are strictly necessary to provide the services you request or enable communications, we request your consent for all of our other cookie uses. Where we have your consent to do so, we use cookies to collect statistical information about our Website visits. We use this information to provide a better customer experience and to help us improve Our Website.
   • You can see an up-to-date list of the cookies that we use on our Website in the cookie declaration and manage your preferences. You can also click on this link to view a current up to date list and manage your preferences.
8. Who we share your personal information with?
   • We will share your personal data with other companies in order for them to fulfil services for us.
   • We share your personal data with our:
     • group companies (Vue International) and their staff;
     • §online payment providers;
     • §our photo booth provider;
     • CCTV/Body Cam footage redaction service
     • database system providers;
     • §outsourced customer service team;
     • digital marketing agencies;
     • website platform provider;
     • website analytic providers;
     • social media platform management providers;
     • studios;
     • app providers; and
     • §outsourced professional service functions, such as lawyers and insurers.
   • We only allow our service providers to handle your personal data on our behalf if we are satisfied that they will take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they only use your personal data to provide the requested service.
   • They are not able to use your personal data for their own purposes unless you have a separate agreement with them directly to provide a service in their own right. These might include payment service providers with whom you have signed up for an account such as Apple Pay or Google Pay.
   • In certain circumstances we may disclose and exchange information with law enforcement agencies to comply with our legal and regulatory obligations.
   • We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring.
   • Your personal data will be anonymised, but this may not always be possible.
   • The recipient of the personal data will be bound by confidentiality obligations.
9. Your own sharing of your personal data
   • When you post in any profile, comments, forums, and other interactive features on Our Website, or share personal data with individuals through Our Website or social media platforms, this personal data will be available to other users and in some cases may be publicly available outside of Our Website (e.g. on social media platforms). 
   • We are not responsible for the personal data you decide to share publicly.
10. Automated decision-making

     

    • Automated decision-making takes place when an electronic system uses personal data to decide without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law.You also have certain rights to challenge decisions made about you.
    • We do not carry out automated decision making in the course of providing our services.
11. Third parties using your Personal data
    • You may be able to access third party websites and apps from Our Website. We are not responsible for the privacy policies and practices of other websites and apps. 
    • We recommend that you check the privacy notice of each website and app and contact the operator of the website or publisher of the app if you have concerns or questions.
12. Our access to your Personal data through social media platforms
    • If you interact with us on social media platforms, (for example, if you ‘Like’ our Facebook Page or post on our Facebook timeline, or if you follow us or mention us in a tweet on Twitter) we may interact with you and send you information via these platforms.
    • The personal data we have access to through social media platforms will depend on your personal settings on these platforms. We will have access to all public information on these platforms. 
    • We may also be able to access personal data that others share about you (because they control how that is shared, not you).
13. Transferring your personal data out of the UK
    • In some cases, we may need to transfer personal data outside the European Economic Area (EEA) and/or United Kingdom (UK). Where this is the case, we will only share the minimal amount of personal data necessary for the purpose of processing.
    • Whenever we transfer your personal data out of the EEA and/or UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
      • We may transfer your personal data to countries for whom there has been an adequacy decision by the European Commission and/or an adequacy regulation granted by the UK Secretary of State (as applicable) confirming that that country provides an adequate level of protection for personal data; or
      • We may use specific contracts approved by the European Commission and/or UK Data Protection laws (as applicable) which give personal data the same protection it has within the EEA and/or UK. When we rely on this measure, we will ensure that the third-party can comply with the provisions of such contracts and we have confirmed that the country to which the personal data is transferred provides enforceable data subject rights and effective legal remedies for data subjects are available there; or
      • A specific exception applies under applicable data protection law.
    • Please contact us at[email protected], if you would like further information about the specific mechanism used by us when transferring your personal data outside of the EEA and/or UK.
    • We may transfer your personal data outside of the EEA and/or UK:
      • in order to store it;
      • in order to enable us to provide goods or services to you and fulfil our contract with you. This includes order fulfilment, processing of payment details, and the provision of support services;
      • where we are legally required to do so; or
      • in order to facilitate the operation of our business, where it is in our legitimate interests, and we have concluded these are not overridden by your rights.
14. Keeping your personal data secure
    • We have appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
    • We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
15. How long will personal data be retained?
    • Vue retains the personal data we collect only for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. 
    • We retain certain categories of data for the following periods:
      • Email Marketing: Until you request to unsubscribe or withdraw your consent to be contacted, you may receive communications whilst our systems update;
      • General CCTV footage: 30 days;
      • Call centre data: 12 months;
      • MyVue: will be anonymised indefinitely if you request your account is deleted.
16. Your rights relating to your personal data
    • You have a number of rights in relation to how we use your personal data. These are as follows:

• Your right to request access to your personal data – you have the right to know how we are using your personal data, a right to see a copy of the personal data we hold for you and a right to be provided with additional information, for example, about how and why we are using your personal data and who it is being shared with.
• You have the right to request that any inaccurate personal data is amended – if you think that any of the personal data that we hold about you is wrong or incomplete then you have the right to tell us and we have to ensure that the personal data we have is reviewed and if necessary, amended to ensure it is correct.
• You have the right to ask for your personal data to be deleted – in certain circumstances, you can ask us to delete your Personal data where there is no good reason for us to hold or use this anymore, where:

1. we are using your personal data because you provided us with your consent to use it in this way and you withdraw your consent; or
2. where you have challenged our use of your personal data and there are no good reasons for us to process your personal data.

• This does not apply to all of your personal data, as we may need to still keep your personal data, for example, to comply with laws.
• You have the right to request restriction of processing your personal data – this right allows you to ask us to put processing on hold so:

1. we can establish if the personal data that we have about you is correct;
2. we can investigate any objection you have made about the use of your personal data; or
3. if we have no justification for keeping it any longer you may ask us to put the processing on hold but retain the personal data in case you need this, for example, for legal reasons.

• You have the right to have your personal data sent to another organisation – in certain circumstances, you have the right to get your personal data from us in a way that is accessible and machine-readable, and you also have the right to ask us to transfer your personal data to another organisation. This only applies to personal data that you have provided to us and which is held electronically. We only have to comply with this right if it is technically feasible to provide this personal data in a commonly used format, for example, a csv file.
• You have the right to object to the processing of your personal data – you have the right to tell us about any concerns regarding the processing of your personal data and to ask us to stop using your personal data. This includes objection to marketing.

If you would like to exercise any of those rights, please contact at  [email protected].

Vue Entertainment respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

Vue Entertainment is a controller of personal information. Our address is 3rd Floor, One Ariel Way, Westfield, London, W12 7SL.  You can also contact us by email at [email protected] you have any queries in relation to data protection, please email us at [email protected].

Why do we use cookies and similar technologies?

To make our websites (including our mobile site) and app work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging.  Cookies and similar technologies can perform functions and personalise content.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support the main and mobile websites and our app.  For instance, some cookies help with site security or provide information to help us improve the site.  Certain cookies can personalise content. Each cookie performs a specific action.

For instance, cookies can send general information about how the site or app is used, which can be used for maintenance and improvement.  These cookies don’t capture your personal data and we wouldn’t be able to identify people from the information.  They simply log numbers and provide grouped information about site or app navigation – this tells us if people can find what they want.

Other cookies remember information from one page to another, so you don’t have to keep entering it.  These are called “session” cookies.  For example ASP.Net is a session cookie which remembers your data from one page.

Cookies which remember things for longer, from one visit to the next, are called “persistent” cookies.  Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

What are first and third party cookies?

Cookies can be sent by different parties.

If the cookie comes from our site it is a first party cookie.  If it comes from another site, such as our suppliers or business partners, it is a third-party cookie, specifically chosen by us to provide a service, such as a more personalised visit.

Do I Have to Accept Cookies?

You may reject cookies; however, site and app functions will be affected.  Cookies help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without cookies but some standard functionality, preferences and certain features will not work.

By accepting cookies, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please see the Managing Your Cookies section below on how you can adjust your browser settings.

Consent

By consenting to all cookies you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow.  If you do not agree, you can withdraw your consent at any time by managing your cookies in the links below. This will not include ‘Strictly Necessary Cookies’ that are required for this site to function. 

Managing Your Cookies

You can manage your cookie settings using this link Manage Cookie Settings or through managing settings in your browser. 

Internet Explorer

Chrome

Firefox

Safari

There are several ways to manage cookies. You can:
1. set your browser to prevent cookies from being accepted.  More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using.
2. set some browsers to send you an alert when a website is trying to place a cookie on your browser.
3. block cookies by activating the setting on your browser to refuse all or some cookies.  However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.
4. delete cookies stored in your browser by “clearing cookies”.  This will only delete cookies already stored.  It won’t prevent new ones being accepted unless you change the acceptance settings.  Also, clearing your cookies on one browser of one device does not automatically clear them on another.  You need to clear all browsers on all devices, independently.
5. refuse specific cookies, by using that cookie’s opt-out process, in the table at the end of this notice.
6. opt out of the use of cookies by Disney, who we partner with to bring you advertising about the latest Disney movies, by clicking here. For any assistance or queries with this please email [email protected]

More information about cookies is available on external websites such as www.aboutcookies.org. For help with how to manage and delete cookies, visit aboutcookies.org.  Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based).

We are not responsible for the content or cookies from external websites.  If you follow a link from our site to a third party site, they will have their own privacy and cookie notices.

Please bear in mind that if you restrict or disable cookies it can limit functionality and prevent sites from working properly at all.

How long do cookies last?

Different cookies can last for different lengths of time.

Session cookies last for that website visit.  Information is kept from one page to another, so you don’t have to keep entering it.

Persistent cookies are on your browser and may last for a year or until you delete them.  They can personalise the site and remember information each time you visit.  We use them to see how people engage with our site.  It helps us change and develop the site and improve your experience of it.

What different types of cookies does the site use and what are they each for?

Different types of cookies do different things.  We use the following cookies on our sites and apps.

Strictly Necessary Cookies support our websites and app operation.  They are essential when you move around our website or app and use its features. For example, they remember your details when you login.  This allows you to access your account. Without such cookies such services cannot be provided.

Analytical/Performance Cookies collect anonymous information on how people use the website or app, which helps us develop these. We can see if people find things easily and improve site navigation.

Functionality Cookies remember you when you return to the site or app and choices you have made on previous visits, such as searches and which country you’re from.  This allows us to personalise our content for you, such as enabling us to remember your preferences.

What are similar technologies?

Tagging works in a similar way to cookies.  We use a tag called a pixel.  A pixel is an image that once imbedded in an email connects to a file stored on our web server and allows us to determine customer interest in our marketing emails.  Tags can also be known as beacons.

These allow us to see which promotions seem of interest to our customers, and if a particular offer seems to interest you.  We may use this information to send offers which appear to be more relevant to you.

1.Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 3rd Floor, One Ariel Way, Westfield, London, W12 7SL("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.

2.By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3.The balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue or a group company of Vue in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone.
4.The Gift Cards are not cheque guarantee, credit or charge cards.
5.A Gift Card has no value until it has been activated at a till point.
6.The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online.

7.The balance of a Gift Card purchased from a retailer or direct from Vue can be topped-up at any cinema operated by Vue or a group company of Vue in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £200.
8.The balance of a Gift Card cannot be used towards the purchase of another Gift Card.
9.The purchase of cinema tickets and/or refreshments and/or other goods shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.

10.Vue's Guest Admission Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue or a group company of Vue.
11.Gift Cards should be treated as cash. The balance of a Gift Card may be used by anyone presenting it at a cinema operated by Vue or a group company of Vue in the United Kingdom. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. 
12.Gift Cards may not be sold, resold or exchanged or used for any other commercial purpose without Vue’s express prior written permission.
13.The balance of a Gift Cards may not be exchanged for cash or credit.
14.The balance of a Gift Card may not be refunded, except in accordance with your statutory rights.
15.The balance of a Gift Card is valid for 12 months from the last transaction which includes activation, a balance enquiry or a purchase. 
16.Vue reserves the right to withdraw a Gift Card or cancel the balance of a Gift Card or to take any other action it deems appropriate at any time
17.Any remaining balance of a Gift Card will be forfeited on expiry under condition 15 above or withdrawal or cancellation under condition 16 above.
18.Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Such changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services by contacting Vue Guest Services via our webform through our FAQs page here.
19.In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
20.Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.

21.Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
22.If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
23.These terms and conditions and any disputes or claims arising in connection with them are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
24.Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here.

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 3rd Floor, One Ariel Way, Westfield, London, W12 7SL ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.
2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. Currently, the balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue (or a group company of Vue) in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone. This may change, at which time these terms and conditions will be updated.
4. Gift Cards should be treated as cash. Gift Cards are not cheque guarantee, credit or charge cards.
5. The Gift Card value is loaded to the Gift Card at the point of purchase.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online
7. The balance of a Gift Card purchased direct from Vue only can be topped-up at any cinema operated by Vue (or a group company of Vue) in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £100 at a cinema operated by Vue and £200 if purchased online from Vue.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card and may not be exchanged for cash or credit.
9. The purchase of cinema tickets and/or refreshments and/or other items shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.
10. Vue's Guest Admissions Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue (or a group company of Vue).
11. Vue accepts no liability for lost, stolen, damaged or altered Gift Cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any commercial purpose without Vue’s express prior written permission.
13. The balance of aGift Card can be used in full or partial transactions in conjunction with cash or another Gift Card.
14. The balance of a Gift Card is valid for 12 months from the date of the last transaction which includes the original purchase of the Gift Card, topping up the Gift Card, purchase of tickets or items using the Gift Card or a balance enquiry.
15. Any remaining balance of a Gift Card will be forfeited on expiry of the 12 month period as set out inparagraph14.
16. The balance of a Gift Card may not be refunded, except where you purchase the Gift Card online and exercise your right of return in accordance with paragraph 17.
17. Where you have purchased a Gift Card online directly from Vue, you have the right to request a refund from the moment you place your order until 14 days after you receive the Gift Card provided that: 
a. you notify Vue Guest Services that you wish to return the Gift Card by using our webform through our FAQs page here; and
b. provide to Vue relevant details relating to the Gift Card which include the Gift Card number, the Gift Card PIN (where applicable) and proof of purchase of the Gift Card (including method of payment) to Vue’s reasonable satisfaction. 
Any refunds issued pursuant to this clause 17 shall be refunded back to the original method of payment
18. Where a Gift Card is purchased online from a retailer other than Vue, please contact the appropriate retailer regarding their refund policy. 
19. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services via our webform through our FAQs page here.
20. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
21. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.
22. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
23. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
24. These terms and conditions and any disputes or claims arising in connection with them are governed by English law. These terms and conditions are subject to the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can bring legal proceedings in respect of the Gift Card in either the Scottish, Northern Irish or the English courts (as applicable).
25. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here. If your enquiry relates to a particular Gift Card, please include the Gift Card number in any correspondence.

This site and Vue websites set out in paragraph 7.2 below (“Site”) are owned by the Vue Group and is operated by Vue Entertainment Limited (together, “Vue”, “we”, us” or “our”). This policy (“Acceptable Use Policy”) sets out the terms between you and us under which you may make use of any feature that allows you to upload material to the Site or to make contact with other users of the Site. This Acceptable Use Policy applies to all users of, and visitors to, the Site. Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Website Terms of Use.

1. Prohibited uses
   1. You may use the Site only for lawful purposes. You may not use the Site:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to harm minors in any way;
      4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (below);
      5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
   2. You also agree not to access without authority, interfere with, damage or disrupt
      1. any part of the Site;
      2. any equipment or network on which the Site is stored;
      3. any software used in the provision of the Site; or
      4. any equipment or network or software owned or used by any third party.
         
         
2. Interactive services
   1. We may from time to time provide interactive services (“Interactive Services”) on the Site, including, without limitation:
      1. live user comments; and
      2. film review forums.
   2. Where we do provide any Interactive Service, it will be moderated by an automated process that will check for abuse of the use of the Site. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.
   3. We will do our best to assess any possible risks for users (and in particular, for children & minors) from third parties when they use any Interactive Service provided on the Site. The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We would advise parents who permit their children to use an Interactive Service to communicate with their children about their safety online, as moderation is not foolproof. Children & minors who are using any Interactive Service should be made aware of the potential risks to them by their parents or guardians.
   4. We will provide you with a means of contacting the Site moderator in the event of abuse through the use of a “report abuse” button. Such reports will be subject to manual human moderation.
      
      
3. Content standards
   1. These content standards apply to any and all material which you contribute to the Site (“Contributions”), and to any Interactive Services associated with it.
   2. You must comply with the spirit of the following content standards as well as the letter. The standards apply to each part of any Contribution as well as to its whole.
   3. Contributions must:
      1. be accurate (where they state facts);
      2. be genuinely held (where they state opinions); and
      3. comply with applicable law in the UK and in any country from which they are posted.
   4. Contributions must not:
      1. contain any material which is defamatory of any person;
      2. contain any material which is obscene, offensive, hateful or inflammatory;
      3. promote sexually explicit material;
      4. promote violence;
      5. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      6. infringe any copyright, database right or trade mark of any other person;
      7. be likely to deceive any person;
      8. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      9. promote any illegal activity;
      10. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
      11. be likely to harass, upset, embarrass, alarm or annoy any other person;
      12. be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
      13. give the impression that they emanate from us, if this is not the case; or
      14. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
          
          
4. Suspension and termination
   1. We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of the Site. When a breach of this policy has occurred, we may take such reasonable action as we deem appropriate.
   2. Failure to comply with this Acceptable Use Policy constitutes a material breach of the Website Terms of Use on the basis of which you are permitted to use the Site, and may result in our taking all or any of the following actions:
      1. immediate, temporary or permanent withdrawal of your right to use our site;
      2. immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
      3. issue of a warning to you;
      4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
      5. further legal action against you; and
      6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
   3. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
      
      
5. Indemnity
   1. You agree to indemnify and hold harmless Vue Entertainment and the Vue Group, and each of their affiliates, employees, officers, agents or partners, from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content you upload on the Site and from any breach of this policy by you.
      
      
6. Changes to the acceptable use policy
   1. We may revise this Acceptable Use Policy at any time. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest Acceptable Use Policy by contacting Vue Guest Services via our webform through our FAQs here. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
      
      
7. General
   1. "Vue Group” means Vue Entertainment Limited, its subsidiaries and holdings companies and the subsidiaries of such holding companies (as such terms are defined in s.1159 Companies Act 2006) from time to time.
   2. "Site” means each of Vue’s websites and applications from time to time, including but not limited to:
      www.myvue.com (and its sub-domains)
      www.facebook.com/vuecinemas
      www.twitter.com/vuecinemas
      Vue iPhone application
      Vue Services Limited (Company Number: 3812286) (VAT Number: 810 3217 83) 3rd Floor, One Ariel Way, Westfield, London, W12 7SL
      
       

Specific terms and conditions will apply to most Vue prize draws and competitions. However, in the event that no specific terms and conditions apply, by entering a Vue prize draw or competition, you agree to be bound by the following terms and conditions:

1. The promoter is Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL
2. By entering this promotion, you agree to be bound by these rules.
3. Winners will usually be notified either by email, telephone or post within 28 days of the notified closing date.
4. The judge’s decision is final. No correspondence will be entered into.
5. Prizes are as stated and are non-transferable.
6. No cash alternatives will be offered. The Promoter reserves the right to award a substitute prize of an equal or greater value where the stated prize becomes unavailable.
7. No responsibility can be accepted for entries lost, delayed, misdirected, damaged or undelivered. Incomplete, inaudible and/or illegible entries will be disqualified. The promoter shall not be responsible for technical errors in telecommunications networks, internet access or otherwise preventing entry to any competition or prize draw.
8. Where prizes include trips, travel will take place in accordance with the dates and restrictions specified and unless otherwise stated must be taken within twelve months of the competition or prize draw closing date, subject to availability and excluding public holidays.
9. The promoter shall not be liable for any failure or delay in performing its obligations to the winners and any guests if such delay or failure is caused by circumstances beyond its reasonable control. Neither shall the promoter be liable to the winners and any guests for any loss or damage caused, save for death or personal injury caused by the promoter or fraud by the promoter.
10. Entrants may be required to participate in reasonable competition-related publicity without further consent or payment, such publicity including, without limitation, the entrant’s name, entry or any information provided by the entrant. Unless stated otherwise in any specific competition terms and conditions, no entrants, winners or their guests shall be obliged to take part in any photo publicity without their prior consent.
11. Any personal information collected by the promoter in connection with a competition will be used in accordance with the promoter’s privacy policy.
12. A list of winners for each prize draw or competition can be obtained by sending a stamped addressed envelope together with details of which prize draw or competition winners list your require to the promoter within 30 days from the relevant closing date.
13. The prize draw or competition and these terms and conditions shall be governed by and construed in accordance with the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes arising therefrom.
14. Entrants must be 15 or over or have permission from a guardian, and they must reside within the UK and Ireland. 

MUFASA x VUE Ticket Prize Draw

For a chance to win the Prize, you must meet the Entry Requirements and enter by following the Entry Instructions Exclusions apply.
Prize 25 prize packages are available to be won, each consisting of:

a. 2 tickets to Disney’s THE LION KING stage show at the Lyceum Theatre;
b. 2 drinks vouchers that can be redeemed at the Lyceum Theatre for a glass of house wine, bottled beer or a soft drink;
c. 1 signed programme; and 
d. 1 merchandise goody bag

(“the Prize”)

12:00pm GMT on 19/12/24 (“Start Date”) until 11:59am GMT on 10/1/25 (“Closing Date”)

Prize Terms and Conditions

1. Each Winner must select their preferred performance date no later than 14 days before their desired show.

2. The performance dates are limited Tuesday to Friday performances during one of the following periods in 2025, subject to availability: 7 January – 7 February; 4 – 28 March; 29 April – 16 May; 3 - 27 June; 2 September – 10 October; and 4 November – 12 December

3. All elements of the Prize must be redeemed during the applicable performance. 

4. Winners and their guests must comply with the age suitability guidelines for the performance at the Lyceum Theatre (which is recommended for ages 6+ and not suitable for children aged 3 or under, with at least one guest must be 18 years or older), arrive 45 minutes prior to the performance to avoid missing entry due to late arrival, and disclose any access requirements during ticket booking to ensure accommodations can be arranged.

5. All other applicable terms and conditions are included below.

Entry Requirements and Entry Instructions

1. To enter the Prize draw, you must from the Start Date:

a. Have a registered Vue account (which can be obtained via the Vue website); 
b. purchase a cinema ticket for “Mufasa: The Lion King” via the Vue app or website before the Closing Date (for the avoidance of doubt, purchases made in-venue at a Vue cinema will not provide entry into the Prize Draw). At which point, you will be automatically entered into the Prize Draw;
c. be resident in the United Kingdom or Ireland;  
d. be aged 13 or over;
e. hold a valid postal address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland);
f. ensure that your e-mail account settings are set to permit the Promoter to contact you in the event that you are selected as the winner of the Prize. If we are unable to contact you due to restrictions to your account privacy settings the Promoter reserves the right for an alternative winner to be selected.

2. Entries must be received by the Closing Date.

The Prize Draw is open to the entrants that qualify under point 1 above except:
a) employees of the Promoter or its holding or subsidiary company;
b) employees of agents or suppliers of the Promoter or their holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration (including without limitation of the Prize Provider); or
c) members of the immediate families or households of (a) and (b) above
Exclusions

The Prize Draw does not apply to entries made before the Start Date or after the Closing Date, or to ticket purchases made at in-venue at a Vue cinema

Promoter and the Prize Provider

The Promoter is Vue Entertainment Limited (whose registered office is at:  3rd Floor, One Ariel Way, Westfield, London, W12 7SL) (“Promoter” or “Vue”) 

The Prize Provider is the Walt Disney Company Limited (whose registered office is at: 3 Queen Caroline Street, Hammersmith, London W6 9PE) (“Prize Provider” or “Disney”) or any other prize provider nominated by the Promoter from time to time.

The following General Terms and Conditions apply to this Prize Draw

1. In order to enter the Prize Draw, you must meet the Entry Requirements and follow the Entry Instructions as set out above. Restrictions apply.

2. Entrants are only entitled to enter this Prize Draw once via their registered Vue account and any further entries received from their account will not be entered into the Prize Draw.  No third party or automated entries are permitted and impersonating another account will result in disqualification. 

3. After the Closing Date, 25 winners will be randomly selected by an independent person, from all valid entries received, and verified by the Promoter (“Winners”).

4. The Promoter will contact the Winners via email (by messaging the e-mail account associated with the applicable Vue membership accounts) within 30 days of the Closing Date. 

5. The Winners must reply to the Promoter via the email sent at point 4 within 48 hours of receiving the email to confirm:

a. they accept the Prize and these terms and conditions;
b. they meet the Entry Requirements; and
c. their email address. 

6. If the Promoter is unable to contact a Winner for any reason, or a Winner does not make contact or does not provide confirmation as set out above, the Promoter reserves the right in its sole discretion to decide whether to select a replacement Winner or not. Any alternative Winner will be selected in accordance with point 3.  

7. No cash alternatives to the Prize will be offered.  The Prize may be altered or varied at the discretion of the Prize ProviderPromoter  at any time; provided, however, any substitute prize will be of an equal or greater value. The Prize is non-transferable. In the event of cancellation or rescheduling of the performance, the Prize ProviderPromoter reserves the right to provide alternative tickets for a new date, determined at its sole discretion.

8. The Winners are responsible for all travel to and from the applicable venue, and the Promoter and the Prize Provider shall not be liable for any travel or accommodation costs incurred by the Winners or their guests in connection with the Prize.

9. An entrant must purchase a ticket to “Mufasa: The Lion King” via the Vue app or website between the Start Date and End Date in order to enter this Prize Draw.

10. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or otherwise corrupted.

11. The Promoter must either publish or make available information that indicates that valid awards of the Prizes took place. To comply with this obligation the Promoter will provide the first name, initial of the surname and the county of the Winners and, if applicable copies of their winning entries, to anyone who writes to the following address: ANGELINE ENG, 3RD FLOOR, ONE ARIEL WAY, WESTFIELD, LONDON, W12 7SL within one month after the Closing Date. 

12. If a Winner objects to any or all of their name, county or winning entry being made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request. 

13. The Prize Provider will endeavour to deliver (and/or arrange) the Prize to each Winner within 30 days of each applicable Winner providing their required details as set out in point 5. It is the Winner’s responsibility to provide the correct email address to the Promotor Promoter as set out in point 5 above, who will then promptly provide it to the Prize Provider. The Prize Provider will endeavour to contact each Winner to arrange for each Winner to receive their Prize within 30 days of the Prize Provider’s receipt of such contact details. Due to industry-wide delivery delays, there may be unforeseen delays to deliveries. 

14. Any personal data collected by the Promoter will be used solely for the purpose of administering this Prize Draw in accordance with the Promoter’s privacy policy at https://www.myvue.com/legal/terms-and-conditions#privacy-policy. The Promoter will share the names and e-mail addresses of the Winners with the Prize Provider for the sole purpose of enabling the Prize Provider to coordinate and enable the Winners to receive their Prize and make a booking for THE LION KING stage show at the Lyceum Theatre, 21 Wellington St, London WC2E 7RQ in accordance with the Prize Terms and Conditions set out above.

15. The decision made by the Promoter as to those able to take part and selection of the Winners is final.

16. No correspondence relating to the Prize Draw will be entered into, other than corresponding with the Winners.

17. The Promoter does not accept responsibility for entries not received for whatever reason.

18. The Promoter is not responsible for inaccurate details supplied to any entrant by any third party connected with this Prize Draw.

19. The Promoter’s and Prize Provider’s liability, to any entrant, Winner or any other third party in relation to the Prize Draw, is limited to £50.00 each (except to the extent limitations of liability are not permitted by law).

20. No cash or alternative product or compensation will be offered in the case of cancellation of the Prize Draw.

21. By entering this Prize Draw, an entrant is indicating their agreement to be bound by these terms and conditions.

22. The Promoter may amend these terms and conditions or cancel the Prize Draw by giving notice by emailing the entrants.

23. The Promoter accepts no liability for cancellation of the Prize Draw.

24. The Prize Draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Wicked Shiz University Comp

For a chance to win the Prize, you must meet the Entry Requirements and enter by following the Entry Instructions.  Exclusions apply.
Prize Two (2) prize packages are available to be won, each consisting of:

a. 1 pen
b. 1 Pin
c. 1 Notepad
d. 1 Shiz University acceptance letter
e. 1 Shiz University campus map
f. 1 Shiz Gazette newspaper  
g. 1 Tumblr
h. 1 beanie
i. 1 Make up bag
j. 1 Compact Mirror
k. 1 Leather notepad
l. 1 ornament

(“the Prize”)

12:00pm GMT on 19/11/24 (“Start Date”) until 11:59am GMT on 22/11/24 (“Closing Date”)

Entry Requirements

1. You must from the Start Date:

a. enter using your own personal active Twitter (X) Platform account (corporate accounts are excluded from participating in this Competition);
b. be resident in the United Kingdom or Ireland;  
c. be aged 13 or over; and
d. hold a valid postal address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland).

2. Entries must be received by the Closing Date.

The Competition is open to the entrants that qualify under point 1 above except:
a) employees of the Promoter or its holding or subsidiary company;
b) employees of agents or suppliers of the Promoter or holding or subsidiary companies, who are professionally connected with the Competition or its administration; or
c) members of the immediate families or households of (a) and (b) above

Entry Instructions

To enter the Competition, you must:

1. Follow (or already be following) @VueCinemas on the Twitter (X) Platform before the Closing Date;
2. Comment on Vue’s “Shiz University Competition” post;
3. Comment on the post by the Closing Date; and
4. Ensure that your Platform account privacy settings are set to permit a Promoter to contact you in the event that you are selected as winner of the Prize. If we are unable to contact you due to restrictions to your account privacy settings the Promoter reserves the right for an alternative winner to be selected.

Entrants are only allowed one entry to the Competition across their applicable Platform accounts and any further entries received from the same Entrant will not be entered into the Competition.

Exclusions

The Competition does not apply to entries made before the Start Date or after the Closing Date.

Promoter

Vue Entertainment Limited whose registered office is at:  3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Platform and Relevant Accounts

Twitter (X): @VueCinemas

The following General Terms and Conditions apply to this Competition

1. In order to enter the Competition you must meet the Entry Requirements and follow the Entry Instructions as set out above. Restrictions apply.

2. Entrants are only entitled to enter this Competition once via their Platform account and any further entries received from the Platform account will not be entered into the Competition. No third party or automated entries are permitted and impersonating another account will result in disqualification.

3. After the Closing Date, four winners will be randomly selected by an independent person, from all valid entries received, and verified by the Promoter (“Winners”).

4. The Promoter will contact the Winners via the applicable Platform’s direct messaging service within 5 days of the Closing Date. 

5. The Winners must reply to the Promoter via the applicable Platform’s direct message sent at point 4 within 48 hours of receiving the direct message to confirm:
a. they accept the Prize and these terms and conditions;
b. they meet the Entry Requirements; 
c. their email address; and
d. their postage address.

6. If the Promoter is unable to contact a Winner for any reason, or a Winner does not make contact or does not provide confirmation as set out above, the Promoter reserves the right in its sole discretion to decide whether to select a replacement Winner or not. Any alternative Winner will be selected in accordance with point 3.  

7. VUE Entertainment Limited will bear the full cost of postage of the Prize to an address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland).  VUE Entertainment Limited will aim to post the Prize within 30 days of receipt of the confirmation described in point 5.

8. No cash alternatives to the Prize will be offered.  The Prize may be altered or varied at the Promoter’s sole discretion at any time; provided, however, any substitute prize will be of an equal or greater value. The Prize is non-transferable.

9. There is no entry fee and no purchase necessary to enter this Competition.

10. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or otherwise corrupted.

11. The Promoter must either publish or make available information that indicates that a valid award of the Prize took place. To comply with this obligation the Promoter will provide the first name, initial of the surname and the county of the Winner and, if applicable copies of their winning entry, to anyone who writes to the following address: ABBIE SHELDON, 3RD FLOOR, ONE ARIEL WAY, WESTFIELD, LONDON, W12 7SL within one month after the Closing Date.

12. If a Winner objects to any or all of its name, county or winning entry being made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request. 

13. Any personal data collected by the Promoter will be used solely for the purpose of administering this Competition in accordance with the Promoter’s privacy policy at https://www.myvue.com/legal/terms-and-conditions#privacy-policy. 

14. The decision made by the Promoter as to those able to take part and selection of the Winners is final.

15. No correspondence relating to the Competition will be entered into, other than corresponding with the Winners.

16. The Promoter does not accept responsibility for entries not received for whatever reason.

17. The Promoter is not responsible for inaccurate details supplied to any entrant by any third party connected with this Competition, including any incorrect sizing information.

18. The Promoter’s liability, to any entrant, Winner or any other third party in relation to the Competition, is limited to £50.00 (except to the extent limitations of liability are not permitted by law).

19. No cash or alternative product or compensation will be offered in the case of cancellation of the Competition.

20. By entering this Competition, an entrant is indicating their agreement to be bound by these terms and conditions.

21. The Promoter may amend these terms and conditions or cancel the Competition by giving notice on this webpage.

22. The Promoter accepts no liability for cancellation of the Competition.

23. Where the Competition is hosted/available on a Platform, the Competition is in no way sponsored, endorsed or administered by, or associated with that Platform. You are providing your information to the Promoter. By participating in the Competition, you agree to the complete release of the Platform from any claims in connection with this Competition. You remain subject to the Platform’s terms and conditions.

24. The Competition and these terms and conditions will be governed by English Law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Title of Competition: ‘ Red One Comp’  

For a chance to win the Prize, you must meet the Entry Requirements and enter by following the Entry Instructions.  Exclusions apply.
Four (4) prize packages are available to be won, each consisting of:

a. A cookie cutter
b. A puzzle 
c. A notepad  
d. A Christmas tree ornament 
e. A hat 
f. A cup 
g. A scarf 
h. A pair of socks 
i. A blanket 
( “the Prize”)
12:00pm GMT on 14/11/24 (“Start Date”) until 11:59am GMT on 21/11/24 (“Closing Date”)

1. You must from the Start Date:
a. enter using your own personal active Instagram Platform account (corporate accounts are excluded from participating in this Competition);
b. be resident in the United Kingdom or Ireland;  
c. be aged 13 or over; and
d. hold a valid postal address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). 

2. Entries must be received by the Closing Date.

The Competition is open to the entrants that qualify under point 1 above except:
a) employees of the Promoter or its holding or subsidiary company;
b) employees of agents or suppliers of the Promoter or holding or subsidiary companies, who are professionally connected with the Competition or its administration; or
c) members of the immediate families or households of (a) and (b) above

To enter the Competition, you must:

1. Follow (or already be following) @Vue on the Instagram Platform before the Closing Date;
2. Comment on Vue’s “Red One Merch” post;
3. Comment on the post by the Closing Date; and
4. Ensure that your Platform account privacy settings are set to permit a Promoter to contact you in the event that you are selected as winner of the Prize. If we are unable to contact you due to restrictions to your account privacy settings the Promoter reserves the right for an alternative winner to be selected.

Entrants are only allowed one entry to the Competition across their applicable Platform accounts and any further entries received from the same Entrant will not be entered into the Competition.

The Competition does not apply to entries made before the Start Date or after the Closing Date.

Vue Entertainment Limited whose registered office is at:  3rd Floor, One Ariel Way, Westfield, London, W12 7SL

Instagram: @Vue

The following General Terms and Conditions apply to this Competition

1. In order to enter the Competition, you must meet the Entry Requirements and follow the Entry Instructions as set out above. Restrictions apply.
2. Entrants are only entitled to enter this Competition once via their Platform account and any further entries received from their Platform accounts will not be entered into the Competition. No third party or automated entries are permitted and impersonating another account will result in disqualification.
3. After the Closing Date, four winners will be randomly selected by an independent person, from all valid entries received, and verified by the Promoter (“Winners”).
4. The Promoter will contact the Winners via the applicable Platform’s direct messaging service within 5 days of the Closing Date.
5. The Winners must reply to the Promoter via the applicable Platform’s direct message sent at point 4 within 48 hours of receiving the direct message to confirm:
   1. they accept the Prize and these terms and conditions;
   2. they meet the Entry Requirements;
   3. their email address; and
   4. their postage address.
6. If the Promoter is unable to contact a Winner for any reason, or a Winner does not make contact or does not provide confirmation as set out above, the Promoter reserves the right in its sole discretion to decide whether to select a replacement Winner or not. Any alternative Winner will be selected in accordance with point 3.
7. VUE Entertainment Limited will bear the full cost of postage of the Prize to an address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland).VUE Entertainment Limited will aim to post the Prize within 30 days of receipt of the confirmation described in point 5.
8. No cash alternatives to the Prize will be offered. The Prize may be altered or varied at the Promoter’s sole discretion at any time; provided, however, any substitute prize will be of an equal or greater value. The Prize is non-transferable.
9. There is no entry fee and no purchase necessary to enter this Competition.
10. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or otherwise corrupted.
11. The Promoter must either publish or make available information that indicates that a valid award of the Prize took place. To comply with this obligation the Promoter will provide the first name, initial of the surname and the county of the Winner and, if applicable copies of their winning entry, to anyone who writes to the following address: ABBIE SHELDON, 3^RD FLOOR, ONE ARIEL WAY, WESTFIELD, LONDON, W12 7SL within one month after the Closing Date.
12. If a Winner objects to any or all of its name, county or winning entry being made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
13. Any personal data collected by the Promoter will be used solely for the purpose of administering this Competition in accordance with the Promoter’s privacy policy at https://www.myvue.com/legal/terms-and-conditions#privacy-policy.
14. The decision made by the Promoter as to those able to take part and selection of the Winners is final.
15. No correspondence relating to the Competition will be entered into, other than corresponding with the Winners.
16. The Promoter does not accept responsibility for entries not received for whatever reason.
17. The Promoter is not responsible for inaccurate details supplied to any entrant by any third party connected with this Competition, including any incorrect sizing information.
18. The Promoter’s liability, to any entrant, Winner or any other third party in relation to the Competition, is limited to £50.00 (except to the extent limitations of liability are not permitted by law).
19. No cash or alternative product or compensation will be offered in the case of cancellation of the Competition.
20. By entering this Competition, an entrant is indicating their agreement to be bound by these terms and conditions.
21. The Promoter may amend these terms and conditions or cancel the Competition by giving notice on this webpage.
22. The Promoter accepts no liability for cancellation of the Competition.
23. Where the Competition is hosted/available on a Platform, the Competition is in no way sponsored, endorsed or administered by, or associated with that Platform. You are providing your information to the Promoter. By participating in the Competition, you agree to the complete release of the Platform from any claims in connection with this Competition. You remain subject to the Platform’s terms and conditions.
24. The Competition and these terms and conditions will be governed by English Law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

1. WHAT TYPES OF VOUCHERS ARE THERE?

Vue Pass includes 4 voucher types.

Cinema Admission

• Vue Pass Super Saver (Code starts with VSUP)
• Vue Pass VIP (Code starts with VALL)
• Old Vue Pass (Code starts with VSTP)

Food & Drink Refreshments

• 1 Large Drink & 1 Large Popcorn (Code starts with VSVP1)

2. WHERE IS MY VUE PASS VALID?

The below is “accumulative” so always include the locations listed in the section(s) above. For example, Group 4 includes everything in Group 5, and Group 6.

2.1. Code starts with VSTP4, VSUP4 or VALL4 

Valid at Aberdeen, Accrington, Barrow in Furness, Bedford, Birkenhead, Birmingham Star City, Bristol Longwell Green, Bury The Rock, Cardiff, Carlisle, Carmarthen, Cleveleys, Cramlington, Dagenham, Darlington, Eastleigh, Farnborough, Gateshead, Glasgow Fort, Halifax, Hamilton, Hull, Lancaster, Leamington Spa, Leicester, Livingston, Norwich, Rhyl, Romford, Sheffield, Southport, Stirling, Swansea, Swindon, Thurrock, Torbay

2.2. Code starts with VSTP5, VSUP5 or VALL5 

As above plus Altrincham, Ashbourne, Bicester, Blackburn, Camberley, Doncaster, Dublin, Finchley North, Inverness, Limerick, Merthyr Tydfil, Northampton, Oxford, Reading, Redditch, Scunthorpe, Staines, Wood Green

2.3. Code starts with VSTP6, VSUP6 or VALL6 

As above plus Croydon Grants, Cwmbran, Edinburgh Ocean, Eltham, Finchley Road, Fulham Broadway, Leeds Kirkstall, Leeds Light, Plymouth, Westfield Stratford, York

2.4. Code starts with VSTP7, VSUP7 or VALL7 

As above plus Bolton, Cheshire Oaks, Edinburgh Omni, Exeter, Hartlepool, Manchester Printworks, Manchester Quayside, Newbury, Newcastle under Lyme, Portsmouth, Preston, Stroud, Thanet, Worcester

2.5. Code starts with VSTP8, VSUP8 or VALL8 

As above plus Basingstoke Festival Place, Bristol Cribbs, Cambridge, Croydon Purley Way, Glasgow St Enoch, Harrow, Watford

2.6. Code starts with VSTP9, VSUP9 or VALL9 

Valid at ALL sites

3. VUE PASS TERMS & CONDITIONS

3.1. Must be exchanged for an admission ticket either at the Box Office or Online and cannot be used for bookings over the phone.
3.2. Please check the relevant Group ticket locations for where your voucher can be redeemed.
3.3. Valid for one ticket and must be used at the time of exchange.
3.4. Non-transferable, non-exchangeable, and non-refundable.
3.5. Valid for a single use only and cannot be reinstated or replaced once redeemed (this includes if you cancel your booking).
3.6. Not valid for Premieres, Big Screen Events and alternative/special showings including Big Shorts, Mighty Mornings, Senior friendly, Autism Friendly and Scene screenings.
3.7. Old Vue Pass can be can be used to book 2D general admission Super Saver, Saver and Regular seating online and at the Box Office. Upgrades to different seat types are available at the time of voucher redemption at an additional cost.
3.8. Super Saver can be used to book 2D general admission Super Saver seating online and at the Box Office. Upgrades to different seat types are available at the time of voucher redemption at an additional cost. 
3.9. VIP can be used to book 2D general admission Super Saver, Regular Saver, Regular, VIP, Recliner seating online and at the Box Office. Please note not all screens have all seating types.
3.10. All Vouchers can be used to book 3D, IMAX or Birmingham Recliner screenings online and at the Box Office at an additional upgrade fee. We recommend checking pricing directly with the cinema before purchase of Vue Pass Codes.
3.11. 2D Codes can be upgraded to a 3D screening, customers will be charged for the purchase of 3D glasses if required.
3.12. Do not have priority over general tickets.
3.13. Valid for up to 12 months from issuance and are not subject to extensions.
3.14. Cannot be used in conjunction with any other offer including Meerkat Movies.
3.15. Film classifications apply.
3.16. Codes are not to be used for financial gain in resale.
3.17. The cinema managers decision is final.
3.18. Vue Pass may be advertised as an employee or member benefit to closed user groups only and any reference to Vue or use of the Vue logo for this purpose must be approved in writing prior to use.
3.19. The use of the Vue logo or name on any publicly accessible website is not permitted.

NB. due to Vue’s advance booking policy the film and performance you wish to attend may be sold out and seats might not be available.

4. 1 LARGE DRINK & 1 LARGE POPCORN VOUCHERS

NB. This voucher does not include a cinema admission voucher, for cinema admission vouchers please purchase the relevant Super Saver or VIP vouchers.

4.1. Valid at all Vue locations 
4.2. These vouchers can be redeemed at your chosen Vue location only, not online or over the phone.
4.3. Valid for one of the following drinks: Large Coke, Large Coke Zero, Large Diet Coke, Large Fanta Zero, Large Sprite Zero, Large Freestyle Coke, Bottle of Still/Sparkling water and one of the following popcorns: Large Sweet Popcorn, Large Salt Popcorn or Large Mixed Popcorn.
4.4. Non-transferable, non-exchangeable and non-refundable.
4.5. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking).
4.6. The voucher expires on the expiration date, it is not subject to extensions.
4.7. Expiry dates are printed on the paper voucher.
4.8. E-Codes expire no later than 12 months from the point of issue.
4.9. Cannot be used in conjunction with any other offer.
4.10. Vouchers are not to be used for financial gain in resale.
4.11. The cinema managers decision is final.

NB. Due to Vue’s advance booking policy the film and performance you wish to attend may be sold out and seats might not be available.

• Maximum of two tickets every month per Sky Cinema customer. 
• This offer is open to active Sky Cinema customers only. This offer is not available to customers on a Sky Cinema trial offer, NOW Cinema members or to Virgin Media customers.
• To get tickets, you must generate the voucher codes in the MySky App. These voucher codes can be redeemed online on myvue.com, in the Vue app or at the Vue box office for a 2D admission ticket (Regular Seat, Super Saver, or Saver) to any Vue Cinema in the UK or ROI.
• The number of voucher codes available is subject to a daily limit. Voucher codes will be allocated on a first come, first served basis. 
• When you generate codes in the app, you will be given two codes (subject to daily limits). The codes will be stored within the MySky App. You can choose whether to redeem both codes with Vue in one transaction, or whether to redeem them separately. Codes must be redeemed before the end of the calendar month, after which they will expire and cannot be re-activated.
• Voucher codes can be redeemed for tickets to showings from Sunday to Thursday only. Excludes Friday and Saturday.
• Voucher codes are not valid for Event Cinema Screenings (which include live, encore and recorded screenings of Anime, Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Foreign Language Films, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV); Premieres; Special Events; Mother and Baby screenings; Last Chance to See; Our Screen; Senior Screenings; Movie Marathons (multiple films for one price); Scene Screens, Screening on Friday and Saturday.
• Voucher codes can be used to book VIP, 3D, IMAX or Gold Class subject to an additional upgrade fee. Customers will be charged for the purchase of 3D glasses if required.
• Recliners are an upgrade at the following sites: Basildon, Bedford, Dublin, Staines, Star City, West End, and IMAX recliners at Manchester Printworks, Cheshire Oaks and Leeds Kirkstall. All other recliner sites are included without an additional fee.
• Upgrade and additional fees are charged by and payable to Vue.
• Each voucher code can be used only once and will expire either on redemption for a cinema ticket or at the end of each calendar month. For example, if you generate your voucher code on 14 January, that code is available to redeem for a ticket until 31 January.
• Voucher codes can be used to book showings in the future, as long as you redeem the voucher codes and book your tickets before the end of the month in which you generate the codes.
• If you cancel your Sky Cinema Subscription, your access to this promotion will end when your subscription ends. 
• Due to Vue’s advance booking policy, the film you wish to attend may be sold out and seats might not be available. The holder is not entitled to any preferential right over other cinema patrons.
• Voucher codes can be used only by Sky Cinema customers. Voucher codes cannot be sold or gifted to third parties, nor may they be exchanged for cash or merchandise. Codes may not be used in conjunction with any other ticket offer.
• Tickets are strictly subject to availability, Sky shall not be responsible for a customer’s failure to redeem, book or obtain a suitable seat booking within the time prescribed limits. 
• All normal age restrictions and any other relevant standard terms apply including Vue’s Guest Admissions Policy and Ticket Terms which can be viewed here: www.myvue.com/legal
• The cinema manager’s decision is final.
• Sky reserves the right to suspend, cancel or amend this promotion at any time without giving prior notice and, by continuing to take part in the promotion subsequent to any revision of these T&Cs, participants shall be deemed to have agreed to any such new or amended terms.
• For details of Sky’s privacy policy, go to https://www.sky.com/help/articles/sky-privacy-and-cookies-notice.
• For details of Vue’s privacy policy, go to www.myvue.com/privacy.
•  Promotion ends 31 December 2025.
• Promoter: Sky UK Limited of Grant Way, Isleworth, Middlesex TW7 5QD

This Reward entitles you to purchase two general admission 2D tickets for £9 from Vue. The Reward will be issued as a promo code exchangeable on the link provided by O2 for purchase of two Vue specific 2D general admission tickets for £9. Promo codes are released for use by 23:59 on Sunday. Any promo code not exchanged in combination with a £9 payment by 23:59 on Sunday will become invalid. Any unused or lost codes will not be reimbursed or replaced by O2.

Following exchange of the promo code and £9 payment on the link provided, two general admission 2D tickets for £9 from Vue will be issued as e-codes to which the following terms apply:

1. Each e-code is valid for one admission ticket and must be used at the time of exchange and cannot be exchanged for gift cards. E-codes can be used online or at the Box Office.
2. E-codes are non-transferable, non-exchangeable and non-refundable.
3. E-codes are valid for a single use only and cannot be reinstated or replaced once redeemed (this includes if you cancel your booking).
4. Valid at any Vue location in the UK, including Vue West End (Leicester Square).
5. Not valid for Premieres, Big Screen Events and alternative/special showings including Mighty Mornings, Big Shorts, Autism Friendly and Scene screenings.
6. Can be used to book VIP, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost and we recommend checking pricing directly with the cinema before purchase of Vue E-codes.
7. Upgrade to 3D are redeemable for entry into the screening only, customers will be charged for the purchase of 3D glasses if required.
8. Purchase of the e-codes does not give priority over general tickets or other visitors to Vue.
9. Expiry date and validity of your E-code(s) is outlined within your confirmation email. These are not subject to any extensions.
10. Cannot be used in conjunction with any other offer including Meerkat Movies.
11. Film classifications apply.
12. E-codes are not to be used for financial gain in resale.
13. The cinema managers decision is final.

Please note that due to Vue’s advance booking policy the film and performance you wish to attend may be sold out and seats might not be available.

20% Food and Drink Retail Discount

1. Vouchers can be exchanged at the following Vue UK locations only*: Aberdeen, Accrington, Altrincham, Barrow in Furness, Basingstoke, Bedford, Bicester, Birkenhead, Birmingham Star City, Blackburn, Bolton, Bristol Cribbs Causeway, Bristol Longwell Green, Bromley, Bury The Rock, Camberley, Cambridge, Cardiff, Carlisle, Carmarthen, Cheshire Oaks, Cleveleys, Cramlington, Croydon Grants, Croydon Purley Way, Cwmbran, Dagenham, Darlington, Doncaster, Eastleigh, Edinburgh Ocean Terminal, Edinburgh Omni, Eltham, Exeter, Farnborough, Finchley Road, Finchley North, Fulham Broadway, Gateshead, Glasgow Fort, Glasgow St Enoch, Halifax, Hamilton, Harrow, Hartlepool, Hull, Inverness, Islington, Lancaster, Leamington Spa, Leeds Kirkstall, Leeds Light, Leicester, Livingston, Manchester Printworks, Manchester Quayside, Merthyr Tydfil, Newbury, Newcastle under Lyme, Northampton, Norwich, Oxford, Piccadilly, Plymouth, Portsmouth, Preston, Reading, Redditch, Rhyl, Romford, Scunthorpe, Sheffield, Shepherds Bush, Southport, Staines, Stirling, Stroud, Swansea, Thanet, Thurrock, Torbay, Watford, West End, West End (Leicester Square), Westfield, Westfield (Shepherds Bush), Westfield Stratford, Wood Green, Worcester, York.  *Vue reserves the right to withdraw or amend this listing at any time.
2. These vouchers can be redeemed at your chosen Vue location only, not online or over the phone, on the day of the film showing.
3. The 20% food and drink retail discount voucher can be applied at till point to food and drink retail items including soft drinks (all sizes), popcorn (all sizes), nachos, hotdogs, confectionary, ice cream, hot drinks and pick and mix. Advertised Combo Packages (items can still be purchased individually), alcoholic beverages, non-consumable such as toys and 3D glasses are excluded from this offer. Current advertised Combo packages include: Big Screen Combos, Snack it trays, Kids Trays and KitKat & Coffee combo.
4. Non-transferable, non-exchangeable and non-refundable.
5. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking).
6. Expiry date and validity of your E-code(s) is outlined within your confirmation email. These are not subject to any extensions.
7. Cannot be used in conjunction with any other offer.
8. Vouchers are not to be used for financial gain in resale.
9. The cinema manager’s decision is final.

1. Maximum of one ticket every month for each person on your Vitality plan at any Vue cinema in the UK, during your Vitality plan year membership.

2. Vitality codes are not valid for premieres, event cinema, Big Shorts, alternative content and special screenings. Codes are valid for Mighty Morning screenings. Upgrades for all screenings at Vue Leicester Square, 3D, Xtreme, IMAX and VIP and Recliner seats are available at Vue for an additional cost. Upgrades can be booked online and at the cinema, 3D glasses will also incur an additional cost. 

3. Once you have your code you'll need to use it to book your cinema ticket by the end of the following month, for example if you earn your points by 14 February, that ticket is available until 31 March.  Tickets for each film showing are subject to availability.

4. You'll need to collect your cinema tickets from the Vue box-office. If you have pre-booked on the Vue website, you’ll need to take your booking reference and your Vitality membership number with you. If you haven’t pre-booked, you’ll need your cinema codes and your Vitality membership number.

5. Vitality cinema ticket codes can only be used by Vitality members. In absolutely no circumstances can ticket codes be sold or gifted to third parties by a Vitality member.

6. Vue’s Guest Admissions Policy and Ticket Terms apply, please see www.myvue.com/legal

7. For details of our privacy policy go to www.myvue.com/privacy

8. Promoter: Vue Entertainment Limited, 3rd Floor, One Ariel Way, Westfield, London, W12 7SL

1. This voucher can be exchanged for a 2D admission ticket to any Vue Cinema in the UK (excluding Gold Class, Premiere seating, Special, Alternative, Event Cinema screenings, Over 18’s Screenings and Scene Westfield), and can be upgraded to a VIP, 3D and Xtreme ticket at no extra charge. VIP, 3D and Xtreme seating is a complimentary upgrade, subject to availability.
2. The Standard 2D admission ticket is valid as part payment for Scene, Gold and IMAX. Upgrades to Scene, Gold and IMAX are available on payment of the difference in cost between Standard adult price for the upgraded experience and standard Adult 2D admission. 
3. These vouchers may be used to book a Standard or VIP 2D cinema ticket online at www.myvue.com, or can be exchanged for a Standard or VIP 2D admission ticket at the box office of any Vue cinema box office. These vouchers may not be used to reserve an admission ticket by telephone.
4. Halifax Reward vouchers cannot be used for Scene screenings, Event Cinema screenings, including: NT Live, ROH Live, RSC, Met Opera, Bolshoi, Theatre, Special Events and Bollywood.
5. Please note that due to Vue's advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. The holder is not entitled to any preferential right over other cinema patrons.
6. These vouchers must be used at the time of exchange for any one regularly scheduled film performance subject to availability.
7. Each voucher can only be exchanged for one admission ticket.
8. These vouchers may not be combined with any other ticket offer. They may not be used for premieres or special events.
9. These vouchers are for personal use, may not be exchanged for use at a later date nor may they be exchanged for cash or merchandise or otherwise transferred to any third party for commercial gain.
10. These vouchers expire up to and including the expiration dates allocated.
11. These vouchers are not subject to any time extensions.
12. These vouchers may not be re-sold. Each voucher can only be used once and will expire on redemption.
13. Film classification rules apply. ID may be required.
14. The Cinema Manager's decision is final.
15. The Administrator aims to dispatch vouchers within 3 working days by post and 3 working days by email.
16. If you wish to purchase 3D glasses at the cinema, there will be an additional charge.
17. For any lost or stolen vouchers, please contact the Halifax Reward helpdesk on 0345 3030303 (+441733 462224 if calling from abroad). Any lost or stolen vouchers will only be re-issued twice.
18. Vue reserves the right to amend these terms and conditions at any time and without notice. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest terms by contacting Vue Guest Services via our webform through our FAQs page here.
19. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

Monthly cinema ticket

1.Maximum of one ticket every month per Perks or Max subscriber.
2.To get tickets, you must generate the voucher codes in your Monzo App. These voucher codes can be redeemed online on myvue.com, in the Vue app or at the Vue box office for a 2D admission ticket (Regular Seat, Super Saver, or Saver) to any Vue in the UK.
3.When you generate codes in the Monzo app, you will be given two codes - one for the cinema ticket and one for your 10% retail discount. The codes will be stored within the Monzo App. You must redeem the codes before the end of the calendar month, or they will expire and you won’t be able to reactivate them.
4.Voucher codes can be redeemed for tickets to showings for any day of the week.
5.Voucher codes are not valid for Event Cinema Screenings (which include live, encore and recorded screenings of Anime, Comedy, Dance (including ballet), Events, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Special Previews, Sport, Theatre and TV); Premieres; Special events; Our Screen; Movie Marathons (multiple films for one price); Scene Screens.
6.Voucher codes can be used to book VIP, 3D or IMAX subject to an additional upgrade fee. Customers will be charged for the purchase of 3D glasses if required.
7.Recliners are included without an additional fee, except in the following sites: Basildon, Bedford, Dublin, Staines, Star City, West End, IMAX recliners at Manchester Printworks, Cheshire Oaks and Leeds Kirkstall and Scene recliners at White City Westfield.
8.Upgrade and additional fees are charged by and payable to Vue.
9.You can use each voucher code only once, and it will expire either when you redeem it for a cinema ticket or at the end of each calendar month. For example, if you generate your voucher code on 14 January, that code is available to redeem for a ticket until 31 January.
10.You can use voucher codes to book showings in the future, as long as you redeem the voucher codes and book your tickets before the end of the month in which you generate the codes.
11.If you cancel your Monzo Perks or Max subscription, your access to this promotion will end when your subscription ends.
12.Because of Vue’s advance booking policy, the film you want to see may be sold out and seats might not be available. The holder is not entitled to any preferential right over other cinema patrons.
13.Only Monzo Perks or Max subscribers can use voucher codes. You cannot sell or gift voucher codes to third parties, or exchange them for cash or merchandise. You also can’t use codes together with any other ticket offer.
14.Tickets are strictly subject to availability, Monzo shall not be responsible for a customer’s failure to redeem, book or obtain a suitable seat booking within the time prescribed limits.
15.All normal age restrictions and any other relevant standard terms apply including Vue’s Guest Admissions Policy and Ticket Terms which can be viewed here: www.myvue.com/legal.
16.The cinema manager’s decision is final.
17.For details of Monzo’s privacy policy, go to https://monzo.com/legal/privacy-notice/.
18.For details of Vue’s privacy policy, go to www.myvue.com/privacy.

10% food and drink retail discount

1.Food and drink codes can be used at all Vue locations.
2.You can redeem these codes at your chosen Vue location only, not online or over the phone, on the day of the film showing.
3.You can apply the 10% food and drink retail discount voucher at the till on items like soft drinks (all sizes), popcorn (all sizes), nachos, hotdogs, confectionery, ice cream, hot drinks, and pick-and-mix. Advertised Combo Packages (items can still be purchased individually), alcoholic beverages, non-consumable such as toys and 3D glasses are excluded from this offer. Current advertised Combos include: Big Screen Combos, Snack it trays, Kids Trays and KitKat & Coffee combo.
4.Non-transferable, non-exchangeable and non-refundable.
5.Valid for a single use only and cannot be reinstated or replaced once redeemed (this includes if you cancel your booking).
6.You can use each voucher code only once, and it will expire either when you redeem it at the till or at the end of each calendar month. For example, if you generate your voucher code on 14 January, that code is available to redeem for a retail discount until 31 January.
7.Cannot be used in conjunction with any other offer.
8You may not sell these vouchers for financial gain.
9.The cinema manager’s decision is final.

1. Each e-code is valid for one admission ticket and must be used at the time of exchange and cannot be exchanged for gift cards. E-codes can be used online only.
2. Valid at any Vue location in the UK.
3. EE-codes are valid for Super Saver Seats, upgrades are available upon payment of the difference.
4. £2 Supplement, payable at Vue's checkout for the London & Recliner sites, list of these sites below: Vue Basingstoke Festival Place, Vue Bolton, Vue Bromley, Vue Cambridge, Vue Cheshire Oaks, Vue Croydon Grants, Vue Croydon Purley Way, Vue Cwmbran, Vue Edinburgh Omni, Vue Eltham, Vue Exeter, Vue Finchley North, Vue Finchley Road, Vue Fulham Broadway, Vue Glasgow Fort, Vue Harrow, Vue Hartlepool, Vue Islington, Vue Leeds Kirkstall, Vue Leeds Light, Vue Manchester Printworks, Vue Manchester Red, Vue Newcastle UL, Vue Piccadilly, Vue Plymouth, Vue Portsmouth, Vue Preston, Vue Shepherds Bush, Vue Thanet, Vue Watford, Vue West End, Vue Westfield, Vue Westfield Stratford, Vue Wood Green, Vue York
5. E-codes are non-transferable, non-exchangeable and non-refundable.
6. E-codes are valid for a single use only and cannot be reinstated or replaced once redeemed (this includes if you cancel your booking).
7. Not valid for Premieres, Big Screen Events and alternative/special showings including Mighty Mornings, Big Shorts, Autism Friendly and Scene screenings.
8. Can be used to book 3D, IMAX, VIP, Recliner, Xtreme seating or Gold class screenings online and at the Box Office upon payment of the difference.
9. Upgrade to 3D are redeemable for entry into the screening only, customers will be charged for the purchase of 3D glasses if required.
10. Purchase of the e-codes does not give priority over general tickets or other visitors to Vue.
11. E-codes are valid for 30 days from issuance and are not subject to time extensions.
12. Expiry dates are clearly outlined within the confirmation email including E-codes.
13. Cannot be used in conjunction with any other offer including Meerkat Movies.
14. Film classifications apply.
15. E-codes are not to be used for financial gain in resale.
16. The cinema manager’s decision is final.

Please note that due to our advance booking policy the film and performance you wish to attend may be sold out and seats might not be available.

Buyagift Cinema Tickets Ts&Cs

1. Buyagift vouchers must be activated using the instructions provided. Upon activation, you will be issued two separate Vue booking codes, which can be redeemed online or at the Box Office but not by telephone 
2. Each Vue booking code is valid for one admission to a standard 2D screening at all Vue locations in the UK excluding Vue West End, Leicester Square
3. Not valid for Premieres, Big Screen Events and alternative/special showings including Mighty Mornings, Big Shorts, Autism Friendly and Scene screenings. Upgrades are available upon payment of the difference and are subject to availability
4. Booking codes may not be used in conjunction with any other offer including Meerkat Movies
5. Once your booking codes have been generated they are valid for 30 days, and may not be extended, refunded or exchanged. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking). 
6. If you have bought a package containing a popcorn code these same terms apply
7. Film classifications apply
8. Vouchers are not to be used for financial gain in resale
9. Do not have priority over general tickets
10. The cinema managers decision is final
11. Please note that due to our advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. Vue's standard terms and conditions of entry apply

Buyagift Family Package Ts&Cs

1. Buyagift vouchers must be activated using the instructions provided. Upon redeeming your voucher you will receive one code to book your tickets for a standard 2D film and another code for your snacks
2. The Vue family booking code is valid for 2 Adult and 2 Child admissions to a standard 2D screening at all Vue locations in the UK excluding Vue West End, Leicester Square and can be redeemed online or at the Box Office but not by telephone
3. Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings. Upgrades are available upon payment of the difference and are subject to availability
4. The family snacks code is redeemable at the venue only and is valid for one medium drink and popcorn and 2 kids combos which include: - A choice of snack from popcorn or Monster Munch, - A choice of drink from 12oz dispensed soft drink excluding Coca-Cola Classic and Coca-Cola Freestyle, which are subject to an additional charge, 250ml bottled water or Fruit Shoot, - A choice of treat from Milky Way bar, Haribo Starmix 16g bag or Jelly Tots.
5. Booking codes may not be used in conjunction with any other offer including Meerkat Movies
6. Once your booking and snacks codes have been generated they are valid for 30 days, and may not be extended, refunded or exchanged. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking)
7. Film classifications apply
8. Vouchers are not to be used for financial gain in resale
9. Do not have priority over general tickets
10. The cinema managers decision is final
11. Please note that due to our advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. Vue's standard terms and conditions of entry apply