We take the privacy of your personal data very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or the supervisory authority if you have a complaint about the use of your personal data.

The controller of your personal data is Vue Entertainment Limited (Vue, we or us).

Vue is registered with the UK Information Commissioner’s Office (ICO) with registration number: Z9708455.

If you have any questions about this privacy notice or the personal data we use about you, please contact us using the details below:

By email to: [email protected]

or

By writing to us: The Data Protection Officer at 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

If you have any concerns about the way we have handled your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, by contacting them at www.ico.org.uk.

The Data Protection Commission (DPC), the Irish supervisory authority for data protection issues, by contacting them at www.dataprotection.ie

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

We regularly review this privacy notice and will update it where necessary. This privacy notice was last updated on 4 July 2023.

• If we make any material changes, we will notify you by email (sent to the email address specified in your myVue account) or by means of a notice on Our Website.
• We encourage you to periodically review this privacy notice for the latest information on our privacy practices.

1. When will this privacy notice apply?
   • This privacy notice will apply to the personal data we collect and process when you:
     • visit www.myvue.com (Our Website);
     • purchase a ticket for a screening either via Our Website or at one of our cinema sites;
     • make a food or beverage purchase at one of our cinema sites;
     • book a private screening;
     • provide details to our staff to enable them to assist with a purchase or enquiry;
     • Sign up to receive communications from Vue;
     • Create an online account on Our Website to become a Vue Member;
     • Visit one of our cinema sites;
     • Communicate with our customer service team via telephone or email;
     • Complete an online webform or the engage with our online chatbot; or
     • Enter a competition or prize draw or take part in an in-cinema event.

This privacy notice also applies when we obtain your personal data from a third-party source for marketing purposes.

2. What is the lawful basis for using your personal data?
   • Processing of personal data will be lawful only if a lawful basis for processing applies, we have detailed the lawful bases we will rely on:
     • where processing is necessary for the performance of a contractwhich you are party to or to take steps at your request prior to entering a contract;
     • for compliance with a legal obligationto which we are subject;
     • for the purposes of Vue’s legitimate interestsor those of a third party (such as film distributors), but only if these are not overridden by your interests, rights or freedoms; or
     • you have given your consentto the processing of your personal data for the processing detailed in this privacy notice.

The table below sets out the personal data we process, why we use your personal data and the lawful basis we will rely on.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose in this privacy notice.

3. What personal data must you provide to us as part of a statutory/regulatory or contractual requirement?
   • In certain circumstances you may be obliged to provide us with personal data and if you fail to provide this, when requested, we may not be able to fulfil your purchase or assist with your enquiry. Where this is the case, we have identified these instances in the table above with an “*”.
4. Children’s personal data
   • Vue does not knowingly collect personal data from children under the age of thirteen, but their personal data may be collected from parents/guardians. Examples include competitions that involve children’s participation or in the event of an accident at one of our cinemas.
   • If you have reason to believe that a child under the age of thirteen has provided personal data to Vue, please email  [email protected].
5. Credit card and debit card information
   • All payment details are sent to and managed securely by our third-party payment service provider. Vue will only retain the card type and last four digits as a reference of the purchase.
6. Promotional communications and direct marketing
   • When we are permitted to do so we may use your personal data to send you updates (by email) about our products and services, including exclusive offers and promotions relating to new films you have an interest in.
   • You can opt out of receiving marketing at any point by:
     • clicking on the unsubscribe link on all our emails; or
     • emailing us at [email protected].

7. What are cookies and how are these used?
   • Cookies are small files of letters and numbers stored on your browser or device that enable the cookie owner to recognise the device when it visits websites or uses online services.
   • Our Website may set cookies directly, known as first-party cookies, or may trigger cookies set by other domain names, known as third-party cookies. While we may automatically use some cookies that are strictly necessary to provide the services you request or enable communications, we request your consent for all of our other cookie uses. Where we have your consent to do so, we use cookies to collect statistical information about our Website visits. We use this information to provide a better customer experience and to help us improve Our Website.
   • You can see an up-to-date list of the cookies that we use on our Website in the cookie declaration and manage your preferences. You can also click on this link to view a current up to date list and manage your preferences.
8. Who we share your personal information with?
   • We will share your personal data with other companies in order for them to fulfil services for us.
   • We share your personal data with our:
     • group companies (Vue International) and their staff;
     • online payment providers;
     • CCTV/Body Cam footage redaction service
     • database system providers;
     • outsourced customer service team;
     • digital marketing agencies;
     • website platform provider;
     • website analytic providers;
     • social media platform management providers;
     • app providers; and
     • outsourced professional service functions, such as lawyers and insurers.
   • We only allow our service providers to handle your personal data on our behalf if we are satisfied that they will take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they only use your personal data to provide the requested service.
   • They are not able to use your personal data for their own purposes unless you have a separate agreement with them directly to provide a service in their own right. These might include payment service providers with whom you have signed up for an account such as Apple Pay or Google Pay.
   • In certain circumstances we may disclose and exchange information with law enforcement agencies to comply with our legal and regulatory obligations.
   • We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring.
   • Your personal data will be anonymised but this may not always be possible.
   • The recipient of the personal data will be bound by confidentiality obligations.
9. Your own sharing of your personal data
   • When you post in any profile, comments, forums, and other interactive features on Our Website, or share personal data with individuals through Our Website or social media platforms, this personal data will be available to other users and in some cases may be publicly available outside of Our Website (e.g. on social media platforms). 
   • We are not responsible for the personal data you decide to share publicly.
10. Automated decision-making
    • Automated decision-making takes place when an electronic system uses personal data to decide without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you.
    • We do not carry out automated decision making in the course of providing our services.
11. Third parties using your Personal data
    • You may be able to access third party websites and apps from Our Website. We are not responsible for the privacy policies and practices of other websites and apps. 
    • We recommend that you check the privacy notice of each website and app and contact the operator of the website or publisher of the app if you have concerns or questions.
12. Our access to your Personal data through social media platforms
    • If you interact with us on social media platforms, (for example, if you ‘Like’ our Facebook Page or post on our Facebook timeline, or if you follow us or mention us in a tweet on Twitter) we may interact with you and send you information via these platforms.
    • The personal data we have access to through social media platforms will depend on your personal settings on these platforms. We will have access to all public information on these platforms. 
    • We may also be able to access personal data that others share about you (because they control how that is shared, not you).
13. Transferring your personal data out of the UK
    • In some cases, we may need to transfer personal data outside the European Economic Area (EEA) and/or United Kingdom (UK). Where this is the case, we will only share the minimal amount of personal data necessary for the purpose of processing.
    • Whenever we transfer your personal data out of the EEA and/or UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
      • We may transfer your personal data to countries for whom there has been an adequacy decision by the European Commission and/or an adequacy regulation granted by the UK Secretary of State (as applicable) confirming that that country provides an adequate level of protection for personal data; or
      • We may use specific contracts approved by the European Commission and/or UK Data Protection laws (as applicable) which give personal data the same protection it has within the EEA and/or UK. When we rely on this measure, we will ensure that the third-party can comply with the provisions of such contracts and we have confirmed that the country to which the personal data is transferred provides enforceable datasubject rights and effective legal remedies for data subjects are available there; or
      • A specific exception applies under applicable data protection law.
    • Please contact us at [email protected], if you would like further information about the specific mechanism used by us when transferring your personal data outside of the EEA and/or UK.
    • We may transfer your personal data outside of the EEA and/or UK:
      • in order to store it;
      • in order to enable us to provide goods or services to you and fulfil our contract with you. This includes order fulfilment, processing of payment details, and the provision of support services;
      • where we are legally required to do so; or
      • in order to facilitate the operation of our business, where it is in our legitimate interests, and we have concluded these are not overridden by your rights.

14. Keeping your personal data secure
    • We have appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
    • We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
15. How long will personal data be retained?
    • Vue retains the personal data we collect only for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. 
    • We retain certain categories of data for the following periods:
      • Email Marketing: Until you request to unsubscribe or withdraw your consent to be contacted, you may receive communications whilst our systems update;
      • General CCTV footage: 30 days;
      • Call centre data: 12 months;
      • MyVue: will be anonymised indefinitely if you request your account is deleted.

16. Your rights relating to your personal data
    • You have a number of rights in relation to how we use your personal data.  These are as follows:
      • Your right to request access to your personal data– you have the right to know how we are using your personal data, a right to see a copy of the personal data we hold for you and a right to be provided with additional information, for example, about how and why we are using your personal data and who it is being shared with.
      • You have the right to request that any inaccurate personal data is amended– if you think that any of the personal data that we hold about you is wrong or incomplete then you have the right to tell us and we have to ensure that the personal data we have is reviewed and if necessary, amended to ensure it is correct.
      • You have the right to ask for your personal data to be deleted– in certain circumstances, you can ask us to delete your Personal data where there is no good reason for us to hold or use this anymore, where:
        1. we are using your personal data because you provided us with your consent to use it in this way and you withdraw your consent; or
        2. where you have challenged our use of your personal data and there are no good reasons for us to process your personal data.
      • This does not apply to all of your personal data, as we may need to still keep your personal data, for example, to comply with laws.
      • You have the right to request restriction of processing your personal data– this right allows you to ask us to put processing on hold so:
        1. we can establish if the personal data that we have about you is correct;
        2. we can investigate any objection you have made about the use of your personal data; or
        3. if we have no justification for keeping it any longer you may ask us to put the processing on hold but retain the personal data in case you need this, for example, for legal reasons.
      • You have the right to have your personal data sent to another organisation – in certain circumstances, you have the right to get your personal data from us in a way that is accessible and machine-readable, and you also have the right to ask us to transfer your personal data to another organisation. This only applies to personal data that you have provided to us and which is held electronically. We only have to comply with this right if it is technically feasible to provide this personal data in a commonly used format, for example, a csv file.
      • You have the right to object to the processing of your personal data– you have the right to tell us about any concerns regarding the processing of your personal data and to ask us to stop using your personal data. This includes objection to marketing.

If you would like to exercise any of those rights, please contact at  [email protected].

Vue Entertainment respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

Vue Entertainment is a controller of personal information. Our address is 10 Chiswick park, 566 Chiswick High Road, London W4 5XS.  You can also contact us by email at [email protected].

If you have any queries in relation to data protection, please email us at [email protected].

Why do we use cookies and similar technologies?

To make our websites (including our mobile site) and app work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging.  Cookies and similar technologies can perform functions and personalise content.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support the main and mobile websites and our app.  For instance, some cookies help with site security or provide information to help us improve the site.  Certain cookies can personalise content. Each cookie performs a specific action.

For instance, cookies can send general information about how the site or app is used, which can be used for maintenance and improvement.  These cookies don’t capture your personal data and we wouldn’t be able to identify people from the information.  They simply log numbers and provide grouped information about site or app navigation – this tells us if people can find what they want.

Other cookies remember information from one page to another, so you don’t have to keep entering it.  These are called “session” cookies.  For example ASP.Net is a session cookie which remembers your data from one page.

Cookies which remember things for longer, from one visit to the next, are called “persistent” cookies.  Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

What are first and third party cookies?

Cookies can be sent by different parties.

If the cookie comes from our site it is a first party cookie.  If it comes from another site, such as our suppliers or business partners, it is a third-party cookie, specifically chosen by us to provide a service, such as a more personalised visit.

Do I Have to Accept Cookies?

You may reject cookies; however, site and app functions will be affected.  Cookies help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without cookies but some standard functionality, preferences and certain features will not work.

By accepting cookies, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please see the Managing Your Cookies section below on how you can adjust your browser settings.

Consent

By consenting to all cookies you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow.  If you do not agree, you can withdraw your consent at any time by managing your cookies in the links below. This will not include ‘Strictly Necessary Cookies’ that are required for this site to function. 

Managing Your Cookies

You can manage your cookie settings using this link Manage Cookie Settings or through managing settings in your browser. 

Internet Explorer

Chrome

Firefox

Safari

There are several ways to manage cookies. You can:
1. set your browser to prevent cookies from being accepted.  More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using.
2. set some browsers to send you an alert when a website is trying to place a cookie on your browser.
3. block cookies by activating the setting on your browser to refuse all or some cookies.  However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.
4. delete cookies stored in your browser by “clearing cookies”.  This will only delete cookies already stored.  It won’t prevent new ones being accepted unless you change the acceptance settings.  Also, clearing your cookies on one browser of one device does not automatically clear them on another.  You need to clear all browsers on all devices, independently.
5. refuse specific cookies, by using that cookie’s opt-out process, in the table at the end of this notice.
6. opt out of the use of cookies by Disney, who we partner with to bring you advertising about the latest Disney movies, by clicking here. For any assistance or queries with this please email [email protected]

More information about cookies is available on external websites such as www.aboutcookies.org. For help with how to manage and delete cookies, visit aboutcookies.org.  Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based).

We are not responsible for the content or cookies from external websites.  If you follow a link from our site to a third party site, they will have their own privacy and cookie notices.

Please bear in mind that if you restrict or disable cookies it can limit functionality and prevent sites from working properly at all.

How long do cookies last?

Different cookies can last for different lengths of time.

Session cookies last for that website visit.  Information is kept from one page to another, so you don’t have to keep entering it.

Persistent cookies are on your browser and may last for a year or until you delete them.  They can personalise the site and remember information each time you visit.  We use them to see how people engage with our site.  It helps us change and develop the site and improve your experience of it.

What different types of cookies does the site use and what are they each for?

Different types of cookies do different things.  We use the following cookies on our sites and apps.

Strictly Necessary Cookies support our websites and app operation.  They are essential when you move around our website or app and use its features. For example, they remember your details when you login.  This allows you to access your account. Without such cookies such services cannot be provided.

Analytical/Performance Cookies collect anonymous information on how people use the website or app, which helps us develop these. We can see if people find things easily and improve site navigation.

Functionality Cookies remember you when you return to the site or app and choices you have made on previous visits, such as searches and which country you’re from.  This allows us to personalise our content for you, such as enabling us to remember your preferences.

What are similar technologies?

Tagging works in a similar way to cookies.  We use a tag called a pixel.  A pixel is an image that once imbedded in an email connects to a file stored on our web server and allows us to determine customer interest in our marketing emails.  Tags can also be known as beacons.

These allow us to see which promotions seem of interest to our customers, and if a particular offer seems to interest you.  We may use this information to send offers which appear to be more relevant to you.

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 10 Chiswick Road, 566 Chiswick High Road, London W4 5XS ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.

2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. The balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue or a group company of Vue in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone.
4. The Gift Cards are not cheque guarantee, credit or charge cards.
5. A Gift Card has no value until it has been activated at a till point.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online.

7. The balance of a Gift Card purchased from a retailer or direct from Vue can be topped-up at any cinema operated by Vue or a group company of Vue in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £200.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card.
9. The purchase of cinema tickets and/or refreshments and/or other goods shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.

10. Vue's Guest Admission Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue or a group company of Vue.
11. Gift Cards should be treated as cash. The balance of a Gift Card may be used by anyone presenting it at a cinema operated by Vue or a group company of Vue in the United Kingdom. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any other commercial purpose without Vue’s express prior written permission.
13. The balance of a Gift Cards may not be exchanged for cash or credit.
14. The balance of a Gift Card may not be refunded, except in accordance with your statutory rights.
15. The balance of a Gift Card is valid for 12 months from the last transaction which includes activation, a balance enquiry or a purchase. 
16. Vue reserves the right to withdraw a Gift Card or cancel the balance of a Gift Card or to take any other action it deems appropriate at any time
17. Any remaining balance of a Gift Card will be forfeited on expiry under condition 15 above or withdrawal or cancellation under condition 16 above.
18. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Such changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services by contacting Vue Guest Services via our webform through our FAQs page here.
19. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
20. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.

21. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
22. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
23. These terms and conditions and any disputes or claims arising in connection with them are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
24. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here.

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 10 Chiswick Road, 566 Chiswick High Road, London W4 5XS ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.
2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. Currently, the balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue (or a group company of Vue) in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone. This may change, at which time these terms and conditions will be updated.
4. Gift Cards should be treated as cash. Gift Cards are not cheque guarantee, credit or charge cards.
5. The Gift Card value is loaded to the Gift Card at the point of purchase.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online
7. The balance of a Gift Card purchased direct from Vue only can be topped-up at any cinema operated by Vue (or a group company of Vue) in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £100 at a cinema operated by Vue and £200 if purchased online from Vue.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card and may not be exchanged for cash or credit.
9. The purchase of cinema tickets and/or refreshments and/or other items shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.
10. Vue's Guest Admissions Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue (or a group company of Vue).
11. Vue accepts no liability for lost, stolen, damaged or altered Gift Cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any commercial purpose without Vue’s express prior written permission.
13. The balance of aGift Card can be used in full or partial transactions in conjunction with cash or another Gift Card.
14. The balance of a Gift Card is valid for 12 months from the date of the last transaction which includes the original purchase of the Gift Card, topping up the Gift Card, purchase of tickets or items using the Gift Card or a balance enquiry.
15. Any remaining balance of a Gift Card will be forfeited on expiry of the 12 month period as set out inparagraph14.
16. The balance of a Gift Card may not be refunded, except where you purchase the Gift Card online and exercise your right of return in accordance with paragraph 17.
17. Where you have purchased a Gift Card online directly from Vue, you have the right to request a refund from the moment you place your order until 14 days after you receive the Gift Card provided that: 
a. you notify Vue Guest Services that you wish to return the Gift Card by using our webform through our FAQs page here; and
b. provide to Vue relevant details relating to the Gift Card which include the Gift Card number, the Gift Card PIN (where applicable) and proof of purchase of the Gift Card (including method of payment) to Vue’s reasonable satisfaction. 
Any refunds issued pursuant to this clause 17 shall be refunded back to the original method of payment
18. Where a Gift Card is purchased online from a retailer other than Vue, please contact the appropriate retailer regarding their refund policy. 
19. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services via our webform through our FAQs page here.
20. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
21. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.
22. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
23. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
24. These terms and conditions and any disputes or claims arising in connection with them are governed by English law. These terms and conditions are subject to the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can bring legal proceedings in respect of the Gift Card in either the Scottish, Northern Irish or the English courts (as applicable).
25. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here. If your enquiry relates to a particular Gift Card, please include the Gift Card number in any correspondence.

TERMS AND CONDITIONS APPLY TO PURCHASES MADE ONLINE VIA THE VUE WEBSITE OR TELEPHONE BOOKING LINE AND DO NOT APPLY TO PURCHASES MADE AT VUE CINEMAS.

The online and telephone purchase of tickets for film showings at any Vue cinema is strictly subject to the following terms and conditions ("Ticket Terms"). By purchasing a Vue cinema ticket, you agree to be bound by these Ticket Terms. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets.

By using our site to purchase tickets you will provide us with certain personal and payment information.

Vue Entertainment respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. We will use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing Vue carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of the Privacy Policy. 

1.Purchasing your tickets 
1.Cinema tickets may be purchased through the Vue websites listed in paragraph 8.1 below ("Site") or the Vue telephone booking line ("Booking Line") using a credit or debt card approved by us.
2.By placing an order for tickets through the Site or the Booking Line, you are making a request to book tickets for the relevant performance subject to these Ticket Terms. Please note that this does not mean that your request has been accepted.
3.We will only be bound by an on-line booking through the Site once we have processed your payment and we have sent an email to you confirming your booking.
4.Ticket prices relate to the screening you wish to attend, not the day or time at which you purchase your ticket. Tickets are sold at the price displayed on the Site for the relevant film and showing time. All prices and fees include any applicable value added tax. Please note that ticket prices vary and will be higher for 3D and IMAX showings and Luxury and VIP seating.
5.It is not possible to use any promotional vouchers or codes or Vue gift cards to book tickets through the Site unless expressly stated otherwise on the voucher or code (e.g. cinema specific "Cheap Day" codes) can be used on-line).
6.Tickets are subject to availability and are generally non-refundable. We are under no obligation to refund you or exchange your ticket(s) in the event that you make any error when purchasing your tickets through the Site (including but not limited to selecting the wrong film or the wrong number of tickets), if you are excluded from viewing the film for any breach of these Ticket Terms or the Guest Admission Policy , or if your ticket is lost, stolen or damaged. However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. Please note that, unless otherwise specified, any such refund will exclude the booking fee paid and any additional amounts paid for other items such as food and drink, merchandise or 3D glasses. Refunds will be made to the same payment card used to make the booking and cannot be returned to gift cards. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged.
7.Seating is unallocated unless otherwise specified at the point of purchase. Where seating is allocated at the time of booking, we will endeavour to ensure that you are provided with the seat that you have booked. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion.
8.For all tickets purchased through the Booking Line, a fee for booking your ticket(s) remotely is payable in addition to the ticket price. This will be clearly notified to you during the booking process. The total amount payable will be inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee in addition to the ticket price.
9.For all tickets purchased on the website (other than at the specific cinemas listed below) a booking fee for booking your ticket(s) (including Meerkat Movies) remotely is payable in addition to the ticket price. This will be clearly notified to you during the booking process. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee in addition to the ticket price. 
 
The total amount payable will be displayed as the headline ticket price inclusive of the booking fee except for the sites below where an additional 90p booking fee per ticket applies to tickets purchased online via myvue.com at the following sites:

• Barrow
• Bicester
• Bristol Longwell Green
• Hull
• Norwich
• Portsmouth

By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

Please note that no booking fee is payable for any tickets purchased in person at any of our cinemas, including at automated ticket machines.

10.For 3D films, you may purchase 3D glasses online or at the cinema. If you purchase them online, they will need to be picked up at your chosen cinema along with your tickets.
11.Please note that not all advertised ticket offers will be available for tickets purchased online, and in some cases you may need to purchase tickets in person at the cinema to benefit from such offers.

2.Film times 
1.At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. However, we cannot always guarantee the accuracy of the advertised schedules. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason.
2.If a film showing is cancelled or its timing altered or is not as advertised, the duty manager at the relevant Cinema will have the discretion to do either of the following: 
1.refund to you the cost of tickets already purchased; or
2.to issue replacement tickets for the same film at an alternative show time, but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travelling costs and car parking costs).

3.Film classifications and rules relating to children 
1.Photographic identification (for example driving licence, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 certificated films in Ireland. Tickets purchased through the Site or the Booking Line for such films can only be collected and/or used upon production of the necessary identification, if requested.
2.In the UK children under 12 years of age are permitted to view films with either a U, PG, or 12A certificate, provided always that: 
1.children under 8 years must be accompanied by an adult at all times to watch any film;
2.children under 12 years must be accompanied by an adult to watch any film with a 12A certificate; and
3.children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later.
3.In Ireland, children under 16 years of age are permitted to view films with either a G, PG, 12A or 15A certificated provided always that: 
1.children under 8 years must be accompanied by an adult at all times to watch any film;
2.children under 12 years must be accompanied by an adult to watch any film with a 12A certificate;
3.children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later;
4.children under 15 years must be accompanied by an adult to watch any film with a 15A certificate; and;
5.no child under the age of 16 years will be permitted to view any film which has been rated as 16, and no child under the age of 18 years will be permitted to view any film which has been rated as 18
6.Other than as set out in paragraph 3.2 above, parent(s) and/or guardian(s) shall have sole discretion as to whether or not their children are accompanied.
7.Parents and guardians shall at all times remain responsible for their child(ren) whether or not they are accompanied.
8.Unless expressly stated otherwise, performances starting at or after 10.30pm are strictly for those aged 18 regardless of a film's certificate. Photographic identification may be required for entry into any films starting at or after this time.
9.For the purpose of the rules set out in this paragraph 3, an adult is a person aged 18 years or over.

4.Collecting your tickets 
1.Once you have booked your tickets online, you can collect them from the box office at your chosen cinema. Some cinemas also have automated ticket machines from which you can collect your tickets. If you have purchased a concession ticket, you may not be able to use the automated ticket machines because our staff may want to check your proof of identity before you are admitted. The cardholder must be present to collect the tickets, and you will need to take the same card as you have used to make your booking. If your tickets are for a 3D film, and you have ordered 3D glasses, you will receive a voucher for your 3D glasses when you collect your tickets. You can take your 3D glasses voucher to any designated collection point in the cinema to collect your 3D glasses before the film.
2.For tickets delivered to your mobile phone or computer as a QR barcode, please note that the person receiving the barcode is considered to be the rightful ticket holder and such barcode ticket can only be used once. You will be able to enter your screening without having to visit an ATM or counter if your confirmation email confirms that your barcode can be read by a member of staff at a gate. Please note that if you have pre-purchased food and beverage with your tickets you will still need to go to a counter to collect your order.

5.Concession tickets 
1.Photographic identification for any concession tickets (including students) purchased through the Site or the Booking Line may be requested upon collection of the tickets and/or at the point of admission to the auditorium.
2.In the event that appropriate photographic identification cannot be produced upon request, you will be required to pay the difference between the concession price and the applicable full ticket price.

6.Liability 
1.Nothing in these Ticket Terms affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. In all other circumstances, our liability to you shall be limited to the price paid for your ticket.

7.Your information 
1.We believe that purchasing tickets through the Site is absolutely safe. We use the latest industry standard encryption technology to keep visitors' personal information safe. All ordering information (including names and credit card details) is encrypted using a "secure sockets layer" for maximum security. Credit card and billing information cannot be read as it travels to our booking system.

8.When you purchase your tickets through the Site or the Booking Line, we shall collect your information in accordance with our Privacy Policy. 

9.General 
1."Site" means any of Vue's websites and/or applications which can be used to purchase Vue cinema tickets, from to time, including www.myvue.com (and its sub-domains), and Vue's iPhone application.
2."Vue", "we", "us" and "our" means the relevant company within the Vue Group as is indicated to you at the time that you place your order.
3."Vue Group" means Vue Entertainment Limited and its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in S.1159 Companies Act 2006) from time to time.
4.The VAT number for all UK companies within the Vue Group is 810 3217 83.
5.For the purposes of your contract to purchase any tickets, such contract will be with the company within the Vue Group that is identified as the supplier of the tickets at the time that you make your booking.
6.For identity purposes, the address of all companies within the Vue Group is 10 Chiswick Park, 566 Chiswick High Road, London, W4 5XS.
7.Vue reserves the right to change these Ticket Terms at any time without notice. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest Ticket Terms by contacting Vue Guest Services via our webform through our FAQs page here.
8.We may assign, transfer or deal in any other way with our rights and obligations under these Ticket Terms to any party at any time without notice to you. You may not assign such rights and obligations.
9.If any part of these Ticket Terms is unenforceable, invalid or illegal, the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way.
10.These Ticket Terms are governed by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

PLEASE NOTE THAT THESE TERMS AND CONDITIONS APPLY TO PURCHASES MADE AT VUE CINEMAS AND DO NOT APPLY TO PURCHASES MADE ONLINE VIA THE VUE WEBSITE OR TELEPHONE BOOKING LINE.

The offline (i.e. in-cinema) purchase of tickets for film showings at any Vue cinema is strictly subject to the following terms and conditions ("Ticket Terms"). By purchasing a Vue cinema ticket, you agree to be bound by these Ticket Terms. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets.

By using our site to purchase tickets you may provide us with certain personal and payment information.

Vue Entertainment respects your data and your privacy is important to us.  For more information about how we use and protect data please see our Privacy Policy.

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. We will use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing Vue carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of the Privacy Policy. 

1.Purchasing your tickets 
1.You can purchase tickets from the box office at your chosen cinema. Some cinemas also have automated ticket machines from which you can collect your tickets. If you wish to purchase a concession ticket, you may not be able to use the automated ticket machines, because our staff may want to check your proof of identity before you are admitted.
2.We accept the following forms of payment for the purchase of your tickets:
1.cash in the form of pounds sterling only (except in Dublin where we accept Euros only); or
2.selected debit/credit cards approved by us; or
3.Vue gift cards & vouchers (see paragraph 2 below).
3.Ticket prices relate to the screening you wish to attend, not the day or time at which you purchase your ticket. Ticket prices will be displayed at the point of purchase. All prices and fees include any applicable value added tax. Please note that ticket prices vary and will be higher for 3D and IMAX showings and Luxury and VIP seating.
4.Tickets are subject to availability and are generally non-refundable. We are under no obligation to refund you or exchange your ticket(s) in the event that you make any error when purchasing your tickets (including but not limited to selecting the wrong film or the wrong number of tickets), if you are excluded from viewing the film for any breach of these Ticket Terms or the Guest Admission Policy, or if your ticket is lost, stolen or damaged. However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. Please note that, unless otherwise specified, any such refund will exclude any additional amounts paid for other items such as food and drink, merchandise or 3D glasses. Refunds will be made to the same payment card used to make the booking (or in cash if you paid for the tickets in cash provided the refund occurs before or on the same day as the screening) and cannot be returned to gift cards. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged.
5.Seating is unallocated unless otherwise specified at the point of purchase. Where seating is allocated at the time of purchase, we will endeavour to ensure that you are provided with the seat that you have purchased. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion.
6.For 3D films, you may purchase 3D glasses at your chosen cinema. You will receive a voucher for your 3D glasses, which you can take to any designated collection point in the cinema to collect your 3D glasses before the film.
7.Please note that not all advertised ticket offers will be available for tickets purchased in person at the cinema, and in some cases you may need to purchase tickets in advance online to benefit from such offers.
11. Additional 90p booking fee per ticket applies to tickets purchased via our contact centre at the following sites:

• Barrow
• Bicester
• Bristol Longwell Green
• Hull
• Norwich
• Portsmouth

2.Vouchers & gift cards 
1.Vue vouchers must show an approved date stamp in order to be valid and must be redeemed on or before the date shown on the voucher.
2.Unless specified by us, Vue vouchers may not be used in conjunction with any other promotion (including but not limited to Meerkat Movies, Mini Mornings, and Last Chance to See), offer, discount or family ticket.
3.All Vue vouchers and gift cards must be used in accordance with the specific terms and conditions stated on them.
4.Vue gift vouchers and the balance on Vue gift cards can be used at the till of any Vue cinema in the UK as full or part payment of the cost of cinema tickets or any refreshments or other goods sold by Vue at Vue's cinemas. You can only use your gift card to pay for cinema tickets and/or goods if you have your voucher or card with you and hand it to the Vue guest assistant from whom you are purchasing the tickets and/or goods for processing. Use of Vue gift vouchers and cards is also subject to the Gift Card Terms & Conditions.
5.Other vouchers
6.All other valid vouchers (e.g. Nectar points, Meerkat Movies codes) must be redeemed on or before the date shown on the voucher and in accordance with the specific terms and conditions stated on them.
7.Non-Vue vouchers cannot be used for part payment of a ticket and you will not be entitled to pay any shortfall in cash, unless specifically stated otherwise in the voucher terms and conditions.

3.Film times 
1.At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. However, we cannot always guarantee the accuracy of the advertised schedules. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason.
2.If a film showing is cancelled or its timing altered or is not as advertised, the duty manager at the relevant Cinema will have the discretion to do either of the following: 
1.refund to you the cost of tickets already purchased; or
2.to issue replacement tickets for the same film at an alternative show time, but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travel costs and car parking costs).

4.Film classifications and rules in relation to children 
1.Photographic identification (for example driving license, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 films in Ireland. Tickets purchased through the Site or the Booking Line for such films can only be collected and/or used upon production of the necessary identification.
2.In the UK, children under 12 years of age are permitted to view films with either a U, PG or 12a certificate, provided always that:
1.children under 8 years must be accompanied by an adult at all times to watch any film;
2.children under 12 years must be accompanied by an adult to watch any film with a 12A certificate; and
3.children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later.
3.In Ireland, children under 16 years of age are permitted to view films with either a G, PG, 12A or 15A certificated provided always that:
1.children under 8 years must be accompanied by an adult at all times to watch any film;
2.children under 12 years must be accompanied by an adult to watch any film with a 12A certificate;
3.children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later;
4.children under 15 years must be accompanied by an adult to watch any film with a 15A certificate; and;
5.no child under the age of 16 years will be permitted to view any film which has been rated as 16, and no child under the age of 18 years will be permitted to view any film which has been rated as 18
4.Other than as set out in this paragraph 4, parent(s) and/or guardian(s) shall have sole discretion as to whether or not their children are accompanied.
5.Parents and guardians shall at all times remain responsible for their child/children whether or not they are accompanied.
6.Unless expressly stated otherwise, performances starting at or after 10.30pm are strictly for those aged 18 regardless of a film's certificate. Photographic identification will be required for entry into any films starting at or after this time.
7.For the purpose of the rules set out in this paragraph 3, an adult is a person aged 18 years or over.

5.Concession tickets 
1.Photographic identification for any concession tickets (including carers and students) may be requested upon purchase or collection of the tickets and/or at the point of admission to the auditorium.
2.In the event that appropriate photographic identification cannot be produced upon request, you will be required to pay the difference between the concession price and the applicable full ticket price.

6.Liability 
1.Nothing in these Ticket Terms and Conditions affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. In all other circumstances, our liability to you shall be limited to the price paid for your ticket.

7.General 
1."Vue", "we", "us" and "our" means the relevant company within the Vue Group as is indicated to you at the time that you place your order.
2."Vue Group" means Vue Entertainment Limited and its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in S.1159 Companies Act 2006) from time to time.
3.The VAT number for all UK companies within the Vue Group is 810 3217 83.
4.For the purposes of your contract to purchase any tickets, such contract will be with the company within the Vue Group that is identified as the supplier of the tickets at the time that you make your booking.
5.For identity purposes, the address of all companies within the Vue Group is 10 Chiswick Park, 566 Chiswick High Road, London, W4 5XS.
6.Vue reserves the right to change these Ticket Terms at any time without notice. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest Ticket Terms by contacting Vue Guest Services via our webform through our FAQs page here.
7.Vue accepts no responsibility for any information displayed or broadcast on the premises by any third party.
8.We may assign, transfer or deal in any other way with our rights and obligations under these Ticket Terms to any party at any time without notice to you. You may not assign such rights and obligations.
9.If any part of these Ticket Terms is unenforceable, invalid or illegal, the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way.
10.These Ticket Terms are governed by English law and you agree to submit to the jurisdiction of the courts of England and Wales.

Book online from £4.99, buy in venue from £5.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £4.99 via the Vue app or myvue.com, and for £5.99 if purchased at a till or ATM at the venue. These prices apply to the following Vue sites:

Vue Aberdeen
Vue Accrington
Vue Barrow*
Vue Bedford
Vue Birkenhead
Vue Birmingham Star City
Vue Bristol Longwell Green*
Vue Bury The Rock
Vue Cardiff
Vue Carlisle
Vue Carmarthen
Vue Cleveleys
Vue Cramlington
Vue Dagenham
Vue Darlington
Vue Eastleigh
Vue Edinburgh Omni Centre
Vue Farnborough
Vue Gateshead
Vue Glasgow Fort
Vue Halifax
Vue Hamilton
Vue Hull*
Vue Lancaster
Vue Leamington Spa
Vue Leicester
Vue Livingston
Vue Norwich*
Vue Rhyl
Vue Romford
Vue Sheffield
Vue Southport
Vue Stirling
Vue Swansea
Vue Thurrock
Vue Torbay

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

*An additional 90p booking fee is payable for tickets purchased online or via the contact centre applies for the locations listed below:

Vue Barrow
Vue Bristol Longwell Green
Vue Hull
Vue Norwich

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1 - Big Screen Events including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV.
2 - Premieres
3 - Special events 
4 - Private screenings
5 - Mini Mornings 
6 - Parent and Baby screenings
7 - Last Chance to See
8 - Our Screen
9 - Senior Screenings
10 - Movie Marathons (multiple films for one price)
11 - All Inclusive Family Package
12 - Scene Performances
13 - Gold Class
14 - IMAX Screenings
15 - Scene bar upgrades at Manchester Printworks
16 - Any other screenings which Vue shall determine to be excluded under this Promotion

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

Book online from £5.99, buy in venue from £6.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £5.99 via the Vue app or myvue.com, and for £6.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

Vue Altrincham
Vue Bicester*
Vue Blackburn
Vue Bristol Cribbs
Vue Camberley
Vue Doncaster
Vue Inverness
Vue Merthyr
Vue Northampton
Vue North Finchley
Vue Oxford
Vue Reading
Vue Redditch
Vue Scunthorpe
Vue Staines
Vue Wood Green

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

Unless otherwise stated, a booking fee of 90p is included in the ticket price for the locations listed above. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.

*An additional 90p booking fee is payable for tickets purchased online or via the contact centre applies for the locations listed below:

• Vue Bicester

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1 - Big Screen Events including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV.
2 - Premieres
3 - Special events 
4 - Private screenings
5 - Mini Mornings 
6 - Parent and Baby screenings
7 - Last Chance to See
8 - Our Screen
9 - Senior Screenings
10 - Movie Marathons (multiple films for one price)
11 - All Inclusive Family Package
12 - Scene Performances
13 - Gold Class
14 - IMAX Screenings
15 - Scene bar upgrades at Manchester Printworks
16 - Any other screenings which Vue shall determine to be excluded under this Promotion

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

Book online from €5.99, buy in venue from €6.99

Standard seat tickets for selected Super Saver screenings are available for purchase for €5.99 via the Vue app or myvue.com, and for €6.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

• Vue Ashbourne
• Vue Limerick
• Vue Dublin

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

A €0.90c booking fee is included in the ticket price. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.  

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1 - Big Screen Events including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV.
2 - Premieres
3 - Special events 
4 - Private screenings
5 - Mini Mornings 
6 - Parent and Baby screenings
7 - Last Chance to See
8 - Our Screen
9 - Senior Screenings
10 - Movie Marathons (multiple films for one price)
11 - All Inclusive Family Package
12 - Scene Performances
13 - Gold Class
14 - IMAX Screenings
15 - Scene bar upgrades at Manchester Printworks
16 - Any other screenings which Vue shall determine to be excluded under this Promotion

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

Book online from £7.99, buy in venue from £8.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £7.99 via the Vue app or myvue.com, and for £8.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

Vue Cheshire Oaks
Vue Exeter
Vue Hartlepool
Vue Manchester Quayside
Vue Newbury
Vue Newcastle-under-Lyme
Vue Portsmouth
Vue Preston
Vue Stroud
Vue Thanet
Vue Worcester

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

A 90p booking fee is included in the ticket price. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.  

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1 - Big Screen Events including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV.
2 - Premieres
3 - Special events 
4 - Private screenings
5 - Mini Mornings 
6 - Parent and Baby screenings
7 - Last Chance to See
8 - Our Screen
9 - Senior Screenings
10 - Movie Marathons (multiple films for one price)
11 - All Inclusive Family Package
12 - Scene Performances
13 - Gold Class
14 - IMAX Screenings
15 - Scene bar upgrades at Manchester Printworks
16 - Any other screenings which Vue shall determine to be excluded under this Promotion

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

Book online from £8.99, buy in venue from £9.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £8.99 via the Vue app or myvue.com, and for £9.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

Vue Basingstoke Festival Place
Vue Cambridge
Vue Croydon Purley Way
Vue Glasgow St Enoch
Vue Harrow
Vue Watford

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

A 90p booking fee is included in the ticket price. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.  

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1 - Big Screen Events including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV.
2 - Premieres
3 - Special events 
4 - Private screenings
5 - Mini Mornings 
6 - Parent and Baby screenings
7 - Last Chance to See
8 - Our Screen
9 - Senior Screenings
10 - Movie Marathons (multiple films for one price)
11 - All Inclusive Family Package
12 - Scene Performances
13 - Gold Class
14 - IMAX Screenings
15 - Scene bar upgrades at Manchester Printworks
16 - Any other screenings which Vue shall determine to be excluded under this Promotion

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

Book online from £9.99, buy in venue from £10.99

Standard seat tickets for selected Super Saver Seats are available for purchase for £9.99 via the Vue app or myvue.com, and for £10.99 if purchased at a till or ATM at the venue.  These prices apply to the following Vue sites:

Vue Bromley
Vue Piccadilly
Vue Shepherds Bush
Vue West End
Vue Westfield

Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings.  

Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available).  

Ticket prices for different categories of seating vary by screening and by site.  

Prices for each class are displayed on price lists in cinema and at www.myvue.com. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice.

A 90p booking fee is included in the ticket price. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price.  

The price of a ticket shall be as stated at the time of purchase.  Vue reserves the right to change prices at any time and without notice.

Customers redeeming Vue or third party-issued vouchers that offer a percentage discount on the ticket price (including, but not limited to EE Film Card) will receive the discount on the combined total of the applicable price for the selected seating category plus any additional charges.

The quoted price offer is not valid in conjunction with the following ticket packages/screenings:

1 - Big Screen Events including but not limited to live, encore and recorded screenings of Comedy, Dance (including ballet), Events, Family Animation, Film Festivals, Innovation (such as lectures/talks), Knowledge (such as documentaries), Limited Releases, Music, Opera, Re-Releases, Special Previews, Sport, Theatre and TV.
2 - Premieres
3 - Special events 
4 - Private screenings
5 - Mini Mornings 
6 - Parent and Baby screenings
7 - Last Chance to See
8 - Our Screen
9 - Senior Screenings
10 - Movie Marathons (multiple films for one price)
11 - All Inclusive Family Package
12 - Scene Performances
13 - Gold Class
14 - IMAX Screenings
15 - Scene bar upgrades at Manchester Printworks
16 - Any other screenings which Vue shall determine to be excluded under this Promotion

This offer is subject to availability, and there is no cash alternative. 

Vue reserves the right to withdraw or amend this offer at any time.

Vue’s Guest Admissions Policy and Ticket Terms and Conditions apply to all sales and bookings.

Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

Specific terms and conditions will apply to most Vue prize draws and competitions. However, in the event that no specific terms and conditions apply, by entering a Vue prize draw or competition, you agree to be bound by the following terms and conditions:

1. The promoter is Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS.
2. By entering this promotion, you agree to be bound by these rules.
3. Winners will usually be notified either by email, telephone or post within 28 days of the notified closing date.
4. The judge’s decision is final. No correspondence will be entered into.
5. Prizes are as stated and are non-transferable.
6. No cash alternatives will be offered. The Promoter reserves the right to award a substitute prize of an equal or greater value where the stated prize becomes unavailable.
7. No responsibility can be accepted for entries lost, delayed, misdirected, damaged or undelivered. Incomplete, inaudible and/or illegible entries will be disqualified. The promoter shall not be responsible for technical errors in telecommunications networks, internet access or otherwise preventing entry to any competition or prize draw.
8. Where prizes include trips, travel will take place in accordance with the dates and restrictions specified and unless otherwise stated must be taken within twelve months of the competition or prize draw closing date, subject to availability and excluding public holidays.
9. The promoter shall not be liable for any failure or delay in performing its obligations to the winners and any guests if such delay or failure is caused by circumstances beyond its reasonable control. Neither shall the promoter be liable to the winners and any guests for any loss or damage caused, save for death or personal injury caused by the promoter or fraud by the promoter.
10. Entrants may be required to participate in reasonable competition-related publicity without further consent or payment, such publicity including, without limitation, the entrant’s name, entry or any information provided by the entrant. Unless stated otherwise in any specific competition terms and conditions, no entrants, winners or their guests shall be obliged to take part in any photo publicity without their prior consent.
11. Any personal information collected by the promoter in connection with a competition will be used in accordance with the promoter’s privacy policy.
12. A list of winners for each prize draw or competition can be obtained by sending a stamped addressed envelope together with details of which prize draw or competition winners list your require to the promoter within 30 days from the relevant closing date.
13. The prize draw or competition and these terms and conditions shall be governed by and construed in accordance with the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes arising therefrom.
14. Entrants must be 15 or over or have permission from a guardian, and they must reside within the UK and Ireland. 

This site and Vue websites set out in paragraph 7.2 below (“Site”) are owned by the Vue Group and is operated by Vue Entertainment Limited (together, “Vue”, “we”, us” or “our”). This policy (“Acceptable Use Policy”) sets out the terms between you and us under which you may make use of any feature that allows you to upload material to the Site or to make contact with other users of the Site. This Acceptable Use Policy applies to all users of, and visitors to, the Site. Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Website Terms of Use.

1. Prohibited uses
   1. You may use the Site only for lawful purposes. You may not use the Site:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to harm minors in any way;
      4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (below);
      5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
   2. You also agree not to access without authority, interfere with, damage or disrupt
      1. any part of the Site;
      2. any equipment or network on which the Site is stored;
      3. any software used in the provision of the Site; or
      4. any equipment or network or software owned or used by any third party.
         
         
2. Interactive services
   1. We may from time to time provide interactive services (“Interactive Services”) on the Site, including, without limitation:
      1. live user comments; and
      2. film review forums.
   2. Where we do provide any Interactive Service, it will be moderated by an automated process that will check for abuse of the use of the Site. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.
   3. We will do our best to assess any possible risks for users (and in particular, for children & minors) from third parties when they use any Interactive Service provided on the Site. The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We would advise parents who permit their children to use an Interactive Service to communicate with their children about their safety online, as moderation is not foolproof. Children & minors who are using any Interactive Service should be made aware of the potential risks to them by their parents or guardians.
   4. We will provide you with a means of contacting the Site moderator in the event of abuse through the use of a “report abuse” button. Such reports will be subject to manual human moderation.
      
      
3. Content standards
   1. These content standards apply to any and all material which you contribute to the Site (“Contributions”), and to any Interactive Services associated with it.
   2. You must comply with the spirit of the following content standards as well as the letter. The standards apply to each part of any Contribution as well as to its whole.
   3. Contributions must:
      1. be accurate (where they state facts);
      2. be genuinely held (where they state opinions); and
      3. comply with applicable law in the UK and in any country from which they are posted.
   4. Contributions must not:
      1. contain any material which is defamatory of any person;
      2. contain any material which is obscene, offensive, hateful or inflammatory;
      3. promote sexually explicit material;
      4. promote violence;
      5. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      6. infringe any copyright, database right or trade mark of any other person;
      7. be likely to deceive any person;
      8. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      9. promote any illegal activity;
      10. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
      11. be likely to harass, upset, embarrass, alarm or annoy any other person;
      12. be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
      13. give the impression that they emanate from us, if this is not the case; or
      14. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
          
          
4. Suspension and termination
   1. We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of the Site. When a breach of this policy has occurred, we may take such reasonable action as we deem appropriate.
   2. Failure to comply with this Acceptable Use Policy constitutes a material breach of the Website Terms of Use on the basis of which you are permitted to use the Site, and may result in our taking all or any of the following actions:
      1. immediate, temporary or permanent withdrawal of your right to use our site;
      2. immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
      3. issue of a warning to you;
      4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
      5. further legal action against you; and
      6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
   3. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
      
      
5. Indemnity
   1. You agree to indemnify and hold harmless Vue Entertainment and the Vue Group, and each of their affiliates, employees, officers, agents or partners, from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content you upload on the Site and from any breach of this policy by you.
      
      
6. Changes to the acceptable use policy
   1. We may revise this Acceptable Use Policy at any time. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest Acceptable Use Policy by contacting Vue Guest Services via our webform through our FAQs here. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
      
      
7. General
   1. "Vue Group” means Vue Entertainment Limited, its subsidiaries and holdings companies and the subsidiaries of such holding companies (as such terms are defined in s.1159 Companies Act 2006) from time to time.
   2. "Site” means each of Vue’s websites and applications from time to time, including but not limited to:
      www.myvue.com (and its sub-domains)
      www.facebook.com/vuecinemas
      www.twitter.com/vuecinemas
      Vue iPhone application
      Vue Services Limited (Company Number: 3812286) (VAT Number: 810 3217 83) 10 Chiswick Park 566 Chiswick High Road London W4 5XS

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 10 Chiswick Road, 566 Chiswick High Road, London W4 5XS ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.
2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. The balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue or a group company of Vue in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone.
4. The Gift Cards are not cheque guarantee, credit or charge cards.
5. A Gift Card has no value until it has been activated at a till point.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online.
7. The balance of a Gift Card purchased from a retailer or direct from Vue can be topped-up at any cinema operated by Vue or a group company of Vue in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £200.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card.
9. The purchase of cinema tickets and/or refreshments and/or other goods shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.
10. Vue's Guest Admission Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue or a group company of Vue.
11. Gift Cards should be treated as cash. The balance of a Gift Card may be used by anyone presenting it at a cinema operated by Vue or a group company of Vue in the United Kingdom. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any other commercial purpose without Vue’s express prior written permission.
13. The balance of a Gift Cards may not be exchanged for cash or credit.
14. The balance of a Gift Card may not be refunded, except in accordance with your statutory rights.
15. The balance of a Gift Card is valid for 12 months from the last transaction which includes activation, a balance enquiry or a purchase. 
16. Vue reserves the right to withdraw a Gift Card or cancel the balance of a Gift Card or to take any other action it deems appropriate at any time
17. Any remaining balance of a Gift Card will be forfeited on expiry under condition 15 above or withdrawal or cancellation under condition 16 above.
18. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Such changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services by contacting Vue Guest Services via our webform through our FAQs page here.
19. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
20. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.
21. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
22. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
23. These terms and conditions and any disputes or claims arising in connection with them are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
24. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here.

1. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 10 Chiswick Road, 566 Chiswick High Road, London W4 5XS ("Vue"). Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent.
2. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions.
3. Currently, the balance of a Gift Card may only be redeemed at the till point of any cinema operated by Vue (or a group company of Vue) in the United Kingdom and may not, for the avoidance of doubt, be redeemed online or by telephone. This may change, at which time these terms and conditions will be updated.
4. Gift Cards should be treated as cash. Gift Cards are not cheque guarantee, credit or charge cards.
5. The Gift Card value is loaded to the Gift Card at the point of purchase.
6. The minimum amount of credit that can be loaded onto a Gift Card at any time is £5 in venue and £10 online
7. The balance of a Gift Card purchased direct from Vue only can be topped-up at any cinema operated by Vue (or a group company of Vue) in the United Kingdom. The maximum amount of credit that can be loaded onto a Gift Card at any time is £100 at a cinema operated by Vue and £200 if purchased online from Vue.
8. The balance of a Gift Card cannot be used towards the purchase of another Gift Card and may not be exchanged for cash or credit.
9. The purchase of cinema tickets and/or refreshments and/or other items shall be subject to availability. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests.
10. Vue's Guest Admissions Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue (or a group company of Vue).
11. Vue accepts no liability for lost, stolen, damaged or altered Gift Cards. 
12. Gift Cards may not be sold, resold or exchanged or used for any commercial purpose without Vue’s express prior written permission.
13. The balance of aGift Card can be used in full or partial transactions in conjunction with cash or another Gift Card.
14. The balance of a Gift Card is valid for 12 months from the date of the last transaction which includes the original purchase of the Gift Card, topping up the Gift Card, purchase of tickets or items using the Gift Card or a balance enquiry.
15. Any remaining balance of a Gift Card will be forfeited on expiry of the 12 month period as set out inparagraph14.
16. The balance of a Gift Card may not be refunded, except where you purchase the Gift Card online and exercise your right of return in accordance with paragraph 17.
17. Where you have purchased a Gift Card online directly from Vue, you have the right to request a refund from the moment you place your order until 14 days after you receive the Gift Card provided that: 
a. you notify Vue Guest Services that you wish to return the Gift Card by using our webform through our FAQs page here; and
b. provide to Vue relevant details relating to the Gift Card which include the Gift Card number, the Gift Card PIN (where applicable) and proof of purchase of the Gift Card (including method of payment) to Vue’s reasonable satisfaction. 
Any refunds issued pursuant to this clause 17 shall be refunded back to the original method of payment
18. Where a Gift Card is purchased online from a retailer other than Vue, please contact the appropriate retailer regarding their refund policy. 
19. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Changes will be posted on www.myvue.com. A copy of the latest Gift Card terms and conditions may be obtained by contacting Vue Guest Services via our webform through our FAQs page here.
20. In the unlikely event of a failure of Vue's IT and communications systems, Vue may be unable to accept Gift Cards as payment during such system failure.
21. Vue's liability to the bearer of a Gift Card in relation to these terms and conditions shall under no circumstances exceed the balance of the Gift Card as at the date the liability arose.
22. Nothing in these terms and conditions shall exclude or limit the liability of Vue for death or personal injury arising out of its negligence or for any other liability that cannot be excluded or limited by law.
23. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected.
24. These terms and conditions and any disputes or claims arising in connection with them are governed by English law. These terms and conditions are subject to the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can bring legal proceedings in respect of the Gift Card in either the Scottish, Northern Irish or the English courts (as applicable).
25. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here. If your enquiry relates to a particular Gift Card, please include the Gift Card number in any correspondence.

• assess the risk of modern slavery or human trafficking occurring within our business or supply chain; 
• prevent any instances of modern slavery or human trafficking occurring within our own business;  and
• ensure that every supplier with whom we do business is taking appropriate steps to ensure that modern slavery or human trafficking does not occur within their business (or their own supply chain).

In this statement, the term “Vue International” refers to Vue International Holdco Limited and all of its subsidiaries. 

Our business, structure and supply chain

Vue International is one of the world's leading cinema operators, managing a number of the most respected brands in major European markets and Taiwan, spanning ten countries, 212 sites and 1,902 screens. The group has leading positions in the United Kingdom, Ireland, Germany, Denmark, Netherlands, Italy, Poland, Latvia, Lithuania and Taiwan.  

Each of our brands is operated as a separate business unit, with local management in each jurisdiction reporting to the group head office located in London.

Our suppliers and contractors include providers of food, drinks, uniforms, technical equipment, cleaning and facilities management services, property maintenance and construction services and other professional service providers (such as architects, lawyers, accountants and auditors).

Group policy statement

Vue International does not and will not tolerate modern slavery or human trafficking in any aspect of our business, and holds each of its suppliers to the same zero-tolerance standard (regardless of the nature, scale or jurisdiction of their business).

Supplier diligence 

In the financial year ending 30 November 2017 Vue International adopted a revised group procurement policy, which is being rolled out across the group’s operating territories in the 2018 financial year.  The policy requires that, before being engaged to provide any goods or services to any part of our business, any potential supplier must provide us with (among other things):

• confirmation that no instance of modern slavery or human trafficking has occurred (or is occurring) within their business;
• information about the steps they have taken to ensure that no modern slavery or human trafficking has occurred (or is occurring) within their own supply chain; and
• such further information or evidence as we may reasonably request in relation to that potential supplier’s policies and processes in relation to modern slavery or human trafficking.  

The information provided will be assessed by our Head of Group Procurement (in the case of group-wide supplier arrangements) or the local Head of Procurement or Head of Retail (in the case of territory-specific supplier arrangements), who will form a view as to whether the potential supplier has appropriate and robust modern slavery and human trafficking policies and procedures in place.  Where necessary, we will request further evidence or information or will arrange for site visits to inspect the manufacturing facilities of individual suppliers.  

In the event that we are not able to satisfy ourselves as to the modern slavery and human trafficking policies or procedures of a potential supplier, we will not conduct any business with that supplier.   Were we to discover any evidence, or have cause for suspicion, that any instance of modern slavery or human trafficking has occurred with any of our existing suppliers, we would report this to the appropriate legal authorities.   

Where any member of the Vue International group enters into a contract with any supplier for the provision of goods and services, we will always seek to ensure that such contract contains an obligation on the supplier to comply with applicable modern slavery and human trafficking prevention laws and regulations, and to maintain appropriate and robust policies and procedures in that regard.

Supply chain risk analysis 

Generally, we consider the risk of modern slavery or human trafficking occurring within our supply chain to be low.  The principal reasons for this are that:

• the large majority of our suppliers are large international organisations with comparatively robust and sophisticated prevention and compliance policies (overseen by professional compliance teams) in relation to modern slavery and human trafficking;  and
• many of our suppliers operate in industries which receive a relatively high degree of independent regulatory scrutiny (for example, our suppliers in the food and drink supply and manufacturing industry).

If however we identify a supplier (or potential supplier) with higher risk characteristics in relation to modern slavery and human trafficking, they will be subjected to a higher degree of scrutiny as part of the Vue International procurement process.  Characteristics indicating a need for such enhanced scrutiny may include:

• the smaller scale of the supplier’s business meaning that their internal policies and processes in relation to modern slavery and human trafficking are less well developed;
• the operation of manufacturing or processing facilities by a supplier in countries with higher levels of estimated modern slavery (as determined by the Global Slavery Index 2016); or
• a supplier’s reliance on supply chains with considerable geographic or operational complexity, resulting in challenges for consistent application and monitoring of relevant policies. 

Effectiveness of the policies and strategies

At no time since its formation has Vue International encountered, or been the subject of any allegations or complaints of, any occurrence of modern slavery or human trafficking within its business or supply chain.   

Whilst this is encouraging, we acknowledge that we have a continuing obligation to ensure that our relevant policies and strategies remain fit for purpose as the scale of our business and operations develops over time. 

Staff awareness and training 

Vue International has adopted a whistle-blowing policy, details of which are available to all members of staff.  This policy details how any member of staff with concerns about a potential issue (including potential occurrences of modern slavery or human trafficking) should bring the matter to the attention of senior management.  This includes an option to raise the matter through a confidential whistle-blowing hotline and email contact address.    

One of our policy development goals for the 2018 financial year is to increase awareness of, and engagement in, specific modern slavery and human trafficking issues and risks among our employees.  

Whilst we encourage all of our employees to raise any concerns or queries they may have in relation to potential misconduct of any kind, we accept that we could always do more to make our employees aware of the specific role they have in preventing slavery and human trafficking, and helping us to implement our policies and processes in that regard.

Proposals currently under consideration include:

• rolling out a program of training sessions (either in person or online) in relation to modern slavery and human trafficking for all new and existing employees; 
• including information in relation to our employees’ role in relation to modern slavery and human trafficking in new starter induction training; and
• increasing the quality and visibility of the modern slavery and human trafficking information available on our group intranet site.  

Continuing development

We are constantly looking to update our policies (including modern slavery and human trafficking prevention policies and processes) to reflect the most recent standards of best practice.  Our key goals for the 2018 financial year include:

• embedding our revised group procurement policy throughout the Vue International group and ensuring consistent  implementation of this policy in all jurisdictions and business areas;
• updating our employee handbook to include details of employees’ specific rights and responsibilities in relation to the prevention of modern slavery and human trafficking;
• increasing employee engagement in, and awareness of, their role in preventing modern slavery and human trafficking within our business and supply chain; and
• ensuring that all new supplier agreements we enter into contain adequate provision in respect of supplier compliance with modern slavery and human trafficking law and regulation.

Approved for and on behalf of Vue International:

CEO & Founder

Alison Cornwell

CFO

Steve Knibbs

COO

1REFUND ELIGIBILITY 

1.1We are not always able to refund ticket purchases because we sell tickets for specific screenings and set aside specific capacity for our customers. We also want to ensure that all of our guests have a fair opportunity to book tickets, so we try to encourage our customers to only book tickets for screenings which they know they can attend.

1.2Because we want to ensure that we treat our valued customers fairly, we will however issue a refund to you if: 

1.2.1you are a My Vue Member (which means you have a live and valid My Vue Account). Tickets purchased by a person who is not a My Vue Member will not be eligible for a refund for their online purchase under this paragraph until they have created a My Vue Account;

1.2.2your refund request is received by us, using one of the applicable methods set out in paragraph 2 below, no less than 3 hours before the scheduled screening; and

1.2.3your refund is not prohibited by paragraph 5 below.

1.3We may also grant refunds in other circumstances, such as where we have to cancel or materially change a screening or where refunds are required by law. For more information, please refer to paragraph 4 below. 

2THE REFUND PROCESS

2.1Tickets purchased online using standard card payments (i.e. not via PayPal) can, where you are eligible for a refund, be cancelled and refunded: 

2.1.1through the My Vue Account which allows you to process the refund yourself using the options available on our website or app;

2.1.2through an agent over the phone; or

2.1.3in person at the till of your Vue Cinema, and the refunded amount will be credited to the card that was used for payment.

2.2Tickets purchased online using PayPal can, where you are eligible for a refund, be cancelled and refunded: 

2.2.1through an agent over the phone; or

2.2.2in person at the till of your Vue Cinema, and the refunded amount will be credited to the original payment card you used or such other card as we may accept (subject to any relevant ID/security checks).

2.3Tickets purchased over the phone using standard card payment can, where you are eligible for a refund, be cancelled and refunded: 

2.3.1through an agent over the phone; or

2.3.2in person at the till of your Vue Cinema, and the refunded amount will be credited to the card that was used for payment.

2.4Tickets purchased in person can, where you are eligible for a refund, be cancelled and refunded:

2.4.1through an agent over the phone to the original card that made payment. Please note that when seeking a refund over the phone for an in-person payment made by cash (not card) the refund can only be issued by cheque. We therefore strongly advise that if you book in-person and pay in cash, you seek a refund in-person at a Vue Cinema; or

2.4.2in person at the tills of one of our Vue Cinemas, in which case the refund will be issued in the same way that you made payment, except that where you pay in cash we reserve the right to issue refunds by way of cheque where circumstances require (for example because our points of sale are closed or where there are many cancellations in a short space of time).

2.5Bookings made with gift cards and eligible for refund must be refunded in person at a Vue Cinema or over the phone. Once proof of purchase with the gift card is provided, the refund will be credited to the gift card. 

2.6For more information about the refund process for each of the methods set out above (including telephone numbers), please see the relevant sections of your My Vue Account on our website or app, and the FAQ page of our website. If you still have any questions, please contact us by phone or at your local Vue cinema.

3VOUCHERS

3.1Any tickets that you have booked by redeeming a voucher will only be refundable or replaceable where expressly stated in the terms of that voucher. Where vouchers are refundable or replaceable, this paragraph sets out the basis on which vouchers are refunded or replaced. 

3.2Vouchers or tickets booked using vouchers will (unless the terms of your voucher expressly say otherwise) only be replaceable by a Vue complimentary voucher which can be redeemed for any standard adult ticket. Please note any such complimentary ticket vouchers will be issued by Vue (even if your original voucher was issued by one of our partners or another third party) according to our standard terms and conditions (which may be different from your original voucher terms). We may also allow you to immediately re-book a cancelled ticket rather than receiving and redeeming a complimentary voucher. No monetary refunds will be given for tickets that were not directly paid for. 

3.3Where you have booked a ticket using a money-off or discount voucher, you will (unless the terms of your voucher state otherwise) be entitled to either (at our discretion): (i) a refund for the amount you have actually paid for your ticket (excluding the discounted amount); or (ii) a complimentary ticket voucher. 

3.4Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are cancelled, refunded or exchanged. 

4OTHER CIRCUMSTANCES IN WHICH WE WILL ISSUE REFUNDS

We believe in treating our customers fairly, and will always give you a refund where:

4.1we make any material changes to the scheduled screening other than where we are entitled to do so under our terms and conditions (for example, if we cancel the screening or change the screen time by more than 45 minutes). Please refer to paragraph 6.1 below; 

4.2you ask for one because we are in material breach of our terms and conditions that we have agreed with you; or

4.3we are otherwise required to by law. Nothing in this policy is intended to, or shall operate to, affect or limit your statutory rights where it would be unlawful to do so. 

5CIRCUMSTANCES WHERE REFUNDS WILL NOT BE GIVEN

We will be under no obligation to refund you or exchange your ticket(s) if:

5.1you request a refund simply because you have made an error when purchasing your tickets (for example, you have selected the wrong film or the wrong number of tickets). It is your responsibility to check that your booking details are complete and accurate. However, this will not prevent you from claiming a refund on such tickets if you are otherwise entitled to a refund under this policy; 

5.2you are excluded from viewing the film for any breach by you or your party of any of our applicable terms and conditions or guest admission policy; 

5.3your ticket is lost, stolen or materially damaged; or

5.4you fail to provide any identification, the credit or debit card you used to book, or any other information which we reasonably request in order to verify your purchase and process your refund.

6GENERAL REFUND TERMS

6.1If a film showing is cancelled or its timing is materially altered (by at least 45 minutes), you will have the option to request the Duty Manager at the relevant Cinema to do either of the following: 

6.1.1refund to you the cost of tickets already purchased; or

6.1.2to issue replacement tickets for the same film at an alternative show time, 
but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travelling costs and car parking costs).

6.2Unless otherwise specified, any amounts refunded to you will be the amount you have actually paid for the ticket(s), excluding any booking fee and/or any additional amounts paid for other items such as food and drink, merchandise, or 3D glasses. 

6.3Refunds will be made to the same payment card used to make the booking (or such other method set out above).

WHERE IS MY VUE PASS VALID?:

• Code starts with VSTP4 – Valid at Aberdeen, Accrington, Ashbourne, Barrow in Furness, Bedford, Birkenhead, Birmingham Star City, Blackburn, Bristol Cribbs Causeway, Bristol Longwell Green, Bury The Rock, Cardiff, Carlisle, Carmarthen, Cleveleys, Cramlington, Dagenham, Darlington, Doncaster, Eastleigh, Edinburgh Omni, Farnborough, Gateshead, Glasgow Fort, Halifax, Hamilton, Hartlepool, Hull, Inverness, Lancaster, Leamington Spa, Leicester, Limerick, Livingston, Manchester Printworks, Merthyr Tydfil, Northampton, Norwich, Oxford, Portsmouth, Reading, Redditch, Rhyl, Romford, Scunthorpe, Sheffield, Southport, Stirling, Swansea, Thanet, Thurrock, Torbay
• Code starts with VSTP5 – As above plus Altrincham, Camberley, Cwmbran, Finchley North, Plymouth, Staines, Wood Green, York, Bicester
• Code starts with VSTP6 – As above plus Croydon Grants, Edinburgh Ocean, Eltham, Finchley Road, Fulham Broadway, Islington, Leeds Kirkstall, Leeds Light, Westfield Stratford
• Code starts with VSTP7 – As above plus Bolton, Cheshire Oaks, Exeter, Manchester Red, Newbury, Newcastle under Lyme, Preston, Stroud, Worcester
• Code starts with VSTP8 – As above plus Basingstoke, Bromley, Cambridge, Croydon Purley Way, Glasgow St Enoch, Harrow, Watford.
• Code starts with VSTP9 – Valid at all sites

VUE PASS TERM & CONDITIONS:

1.Vue reserves the right to withdraw or amend this listing at any time. See myvue.com/legal for current participating locations.
2.These can be booked either at the Box Office or online and cannot be used to make bookings over the phone
3.Valid for 1 ticket and must be used at the time of exchange.
4.Non-transferable, non-exchangeable and non-refundable.
5.Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking).
6.Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings.
7.Can be used to book VIP, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost and we recommend checking pricing directly with the cinema before purchase of Vue Pass E-Codes.
8.Customers will be charged for the purchase of 3D glasses if required.
9.Do not have priority over general tickets.
10.The voucher expires on the expiration date; it is not subject to extensions.
11.Expiry dates are printed on the paper voucher.
12.E-Codes expire no later than 12 months from the point of issue.
13.Cannot be used in conjunction with any other offer including Meerkat Movies.
14.Film classifications apply.
15.Vouchers are not to be used for financial gain in resale.
16.The cinema manager’s decision is final.

Please note that due to Vue’s advance booking policy the film and performance you wish to attend may be sold out and seats might not be available.

This Reward entitles you to purchase two general admission 2D tickets for £9 from Vue. The Reward will be issued as a promo code exchangeable on the link provided by O2 for purchase of two Vue specific 2D general admission tickets for £9. Promo codes are released for use by 23:59 on Sunday. Any promo code not exchanged in combination with a £9 payment by 23:59 on Sunday will become invalid. Any unused or lost codes will not be reimbursed or replaced by O2.

Following exchange of the promo code and £9 payment on the link provided, two general admission 2D tickets for £9 from Vue will be issued as e-codes to which the following terms apply:

1. Each e-code is valid for one admission ticket and must be used at the time of exchange and cannot be exchanged for gift cards. E-codes can be used online or at the Box Office.
2. E-codes are non-transferable, non-exchangeable and non-refundable.
3. E-codes are valid for a single use only and cannot be reinstated or replaced once redeemed (this includes if you cancel your booking).
4. Valid at any Vue location in the UK, including Vue West End (Leicester Square).
5. Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings.
6. Can be used to book VIP, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost and we recommend checking pricing directly with the cinema before purchase of Vue E-codes.
7. Upgrade to 3D are redeemable for entry into the screening only, customers will be charged for the purchase of 3D glasses if required.
8. Purchase of the e-codes does not give priority over general tickets or other visitors to Vue.
9. Expiry date and validity of your E-code(s) is outlined within your confirmation email. These are not subject to any extensions.
10. Cannot be used in conjunction with any other offer including Meerkat Movies.
11. Film classifications apply.
12. E-codes are not to be used for financial gain in resale.
13. The cinema managers decision is final.

Please note that due to Vue’s advance booking policy the film and performance you wish to attend may be sold out and seats might not be available.

20% Food and Drink Retail Discount

1. Vouchers can be exchanged at the following Vue UK locations only*: Aberdeen, Accrington, Altrincham, Barrow in Furness, Basingstoke, Bedford, Bicester, Birkenhead, Birmingham Star City, Blackburn, Bolton, Bristol Cribbs Causeway, Bristol Longwell Green, Bromley, Bury The Rock, Camberley, Cambridge, Cardiff, Carlisle, Carmarthen, Cheshire Oaks, Cleveleys, Cramlington, Croydon Grants, Croydon Purley Way, Cwmbran, Dagenham, Darlington, Doncaster, Eastleigh, Edinburgh Ocean Terminal, Edinburgh Omni, Eltham, Exeter, Farnborough, Finchley Road, Finchley North, Fulham Broadway, Gateshead, Glasgow Fort, Glasgow St Enoch, Halifax, Hamilton, Harrow, Hartlepool, Hull, Inverness, Islington, Lancaster, Leamington Spa, Leeds Kirkstall, Leeds Light, Leicester, Livingston, Manchester Printworks, Manchester Quayside, Merthyr Tydfil, Newbury, Newcastle under Lyme, Northampton, Norwich, Oxford, Piccadilly, Plymouth, Portsmouth, Preston, Reading, Redditch, Rhyl, Romford, Scunthorpe, Sheffield, Shepherds Bush, Southport, Staines, Stirling, Stroud, Swansea, Thanet, Thurrock, Torbay, Watford, West End, West End (Leicester Square), Westfield, Westfield (Shepherds Bush), Westfield Stratford, Wood Green, Worcester, York.  *Vue reserves the right to withdraw or amend this listing at any time.
2. These vouchers can be redeemed at your chosen Vue location only, not online or over the phone, on the day of the film showing.
3. The 20% food and drink retail discount voucher can be applied at till point to food and drink retail items including soft drinks (all sizes), popcorn (all sizes), nachos, hotdogs, confectionary, ice cream, hot drinks and pick and mix. Advertised Combo Packages (items can still be purchased individually), alcoholic beverages, non-consumable such as toys and 3D glasses are excluded from this offer. Current advertised Combo packages include: Big Screen Combos, Snack it trays, Kids Trays and KitKat & Coffee combo.
4. Non-transferable, non-exchangeable and non-refundable.
5. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking).
6. Expiry date and validity of your E-code(s) is outlined within your confirmation email. These are not subject to any extensions.
7. Cannot be used in conjunction with any other offer.
8. Vouchers are not to be used for financial gain in resale.
9. The cinema manager’s decision is final.

1. Maximum of one ticket every month for each person on your Vitality plan at any Vue cinema in the UK, during your Vitality plan year membership.

2. Vitality codes are not valid for premieres, event cinema, alternative content and special screenings. Codes are valid for Mini Morning screenings. Upgrades for all screenings at Vue Leicester Square, 3D, Xtreme, IMAX and VIP and Recliner seats are available at Vue for an additional cost. Upgrades can be booked online and at the cinema, 3D glasses will also incur an additional cost. 

3. Once you have your code you'll need to use it to book your cinema ticket by the end of the following month, for example if you earn your points by 14 February, that ticket is available until 31 March.  Tickets for each film showing are subject to availability.

4. You'll need to collect your cinema tickets from the Vue box-office. If you have pre-booked on the Vue website, you’ll need to take your booking reference and your Vitality membership number with you. If you haven’t pre-booked, you’ll need your cinema codes and your Vitality membership number.

5. Vitality cinema ticket codes can only be used by Vitality members. In absolutely no circumstances can ticket codes be sold or gifted to third parties by a Vitality member.

6. Vue’s Guest Admissions Policy and Ticket Terms apply, please see www.myvue.com/legal

7. For details of our privacy policy go to www.myvue.com/privacy

8. Promoter: Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS

1. This voucher can be exchanged for a 2D admission ticket to any Vue Cinema in the UK (excluding Gold Class, Premiere seating, Special, Alternative, Event Cinema screenings, Over 18’s Screenings and Scene Westfield), and can be upgraded to a VIP, 3D and Xtreme ticket at no extra charge. VIP, 3D and Xtreme seating is a complimentary upgrade, subject to availability.
2. The Standard 2D admission ticket is valid as part payment for Scene, Gold and IMAX. Upgrades to Scene, Gold and IMAX are available on payment of the difference in cost between Standard adult price for the upgraded experience and standard Adult 2D admission. 
3. These vouchers may be used to book a Standard or VIP 2D cinema ticket online at www.myvue.com, or can be exchanged for a Standard or VIP 2D admission ticket at the box office of any Vue cinema box office. These vouchers may not be used to reserve an admission ticket by telephone.
4. Halifax Reward vouchers cannot be used for Scene screenings, Event Cinema screenings, including: NT Live, ROH Live, RSC, Met Opera, Bolshoi, Theatre, Special Events and Bollywood.
5. Please note that due to Vue's advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. The holder is not entitled to any preferential right over other cinema patrons.
6. These vouchers must be used at the time of exchange for any one regularly scheduled film performance subject to availability.
7. Each voucher can only be exchanged for one admission ticket.
8. These vouchers may not be combined with any other ticket offer. They may not be used for premieres or special events.
9. These vouchers are for personal use, may not be exchanged for use at a later date nor may they be exchanged for cash or merchandise or otherwise transferred to any third party for commercial gain.
10. These vouchers expire up to and including the expiration dates allocated.
11. These vouchers are not subject to any time extensions.
12. These vouchers may not be re-sold. Each voucher can only be used once and will expire on redemption.
13. Film classification rules apply. ID may be required.
14. The Cinema Manager's decision is final.
15. The Administrator aims to dispatch vouchers within 3 working days by post and 3 working days by email.
16. If you wish to purchase 3D glasses at the cinema, there will be an additional charge.
17. For any lost or stolen vouchers, please contact the Halifax Reward helpdesk on 0345 3030303 (+441733 462224 if calling from abroad). Any lost or stolen vouchers will only be re-issued twice.
18. Vue reserves the right to amend these terms and conditions at any time and without notice. Such changes will be posted on www.myvue.com. Alternatively you can obtain a copy of the latest terms by contacting Vue Guest Services via our webform through our FAQs page here.
19. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

Buyagift Cinema Tickets Ts&Cs

1. Buyagift vouchers must be activated using the instructions provided. Upon activation, you will be issued two separate Vue booking codes, which can be redeemed online or at the Box Office but not by telephone 
2. Each Vue booking code is valid for one admission to a standard 2D screening at all Vue locations in the UK excluding Vue West End, Leicester Square
3. Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings. Upgrades are available upon payment of the difference and are subject to availability
4. Booking codes may not be used in conjunction with any other offer including Meerkat Movies
5. Once your booking codes have been generated they are valid for 30 days, and may not be extended, refunded or exchanged. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking). 
6. If you have bought a package containing a popcorn code these same terms apply
7. Film classifications apply
8. Vouchers are not to be used for financial gain in resale
9. Do not have priority over general tickets
10. The cinema managers decision is final
11. Please note that due to our advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. Vue's standard terms and conditions of entry apply

Buyagift Family Package Ts&Cs

1. Buyagift vouchers must be activated using the instructions provided. Upon redeeming your voucher you will receive one code to book your tickets for a standard 2D film and another code for your snacks
2. The Vue family booking code is valid for 2 Adult and 2 Child admissions to a standard 2D screening at all Vue locations in the UK excluding Vue West End, Leicester Square and can be redeemed online or at the Box Office but not by telephone
3. Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings. Upgrades are available upon payment of the difference and are subject to availability
4. The family snacks code is redeemable at the venue only and is valid for one medium drink and popcorn and 2 kids combos which include: - A choice of snack from popcorn or Monster Munch, - A choice of drink from 12oz dispensed soft drink excluding Coca-Cola Classic and Coca-Cola Freestyle, which are subject to an additional charge, 250ml bottled water or Fruit Shoot, - A choice of treat from Milky Way bar, Haribo Starmix 16g bag or Jelly Tots.
5. Booking codes may not be used in conjunction with any other offer including Meerkat Movies
6. Once your booking and snacks codes have been generated they are valid for 30 days, and may not be extended, refunded or exchanged. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking)
7. Film classifications apply
8. Vouchers are not to be used for financial gain in resale
9. Do not have priority over general tickets
10. The cinema managers decision is final
11. Please note that due to our advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. Vue's standard terms and conditions of entry apply